Practice Development Manager

Who We Are Seeking

• A midwife/nurse with no less than 6 years midwifery experience.
• Someone who, while at Jacaranda Maternity, will thoroughly learn all of our standard protocols, procedures and practices.

Someone who demonstrates:

• Thoroughness and full transparency in clinical note-taking.
• Proven track record of having healthy discussions with peers, more senior doctors, branch managers, and non-clinical colleagues.
• Professional style of written communication.
• Proven track record of excellence in both the Outpatient department and the Inpatient department.
• Ability to give feedback to peers, superiors, and other colleagues in respectful and impactful ways.
• Ability to investigate near-miss outcome events and sentinel events with a true eye for transparency, honesty, and finding root causes.
• Ability to teach others through lecture, role play, demonstration, and written form.
• Ability to communicate clearly and effectively on email.
• Ability to enter data in digital formats and also to analyze data.
• Genuine interest in taking on responsibilities that require enforcement, training, auditing, coaching, and learning.
• Readiness to work in all branches of Jacaranda Maternity and with the diverse set of stakeholders who work within them (doctors, branch managers, etc)

Responsibilities

• Establish, in collaboration with our clinical teams, a standardized training plan for Jacaranda Maternity midwifery teams, inclusive of all full time and locum midwives.
• Establish, in collaboration with our clinical teams, special training and programs that focus on areas of skill-building and practice for staff that need additional support.
• Determine the appropriate modes of training delivery for the training plan–these should include in-person, virtual-live conference, recorded videos, in-person direct observation, quizzes and assessments, and randomized auditing.
• Create role-plays, lectures, handouts, and other materials for all training, in accordance with the agreed upon modes of training delivery.
• Maintain a database of skill set scoring of all midwife-nurses who work at Jacaranda Maternity, and report on this monthly to clinical managers and non-clinical managers.
• Assemble both a Weekly Quality of Practice report and a Monthly Quality of Practice report.
• Participate and at times lead in RCAs.
• Organize Quality of Practice meetings at no less than a 5–6-week interval with relevant clinical and management stakeholders.
• Highlight any dangerous practices to clinical and non-clinical leaders and quickly move to prevent any dangerous or negligent practices.
• Participating in clinical practice in very urgent or emergency situations that cannot be addressed by others (due to lack of skill or a momentary staffing challenge).
• Participate in our staff recruitment and assessment process for new staff.
• KPIs that track success of the PDM
• The number and % of nurse-midwives progressing on schedule through the standardized training plan.
• Successful and ongoing identification of midwives-nurses requiring additional special training.
• The Number of performance audits completed per month
• Successful documentation of skill improvement and skill acquisition.
• Successful creation of training tools (videos, role plays, tests and quizzes, etc)
• Successful submission of timely data-driven reports.
• Successful identification of dangerous, negligent, or substandard care.
• Other KPIs as required.

Reporting Lines

The Practice Development Manager will have three important reporting lines:

• A traditional / formal reporting line to a designated Senior Doctor, who will guide and approve on the training plans, training techniques. The Senior Doctor will also review all data related to quality monitoring with the PDM at least monthly.
• A collaborative reporting line with our Branch Managers, ensuring that training plans, feedback about individuals’ quality of practice, and any branch-level logistics and cost concerns are addressed.
• A reporting line that keeps non-clinical managers and senior managers informed on and involved with progress, challenges, and solutions. This line will often be a source of innovation-oriented review and identifying the best implementation routes for the practice development plans.