Jacaranda Maternity Careers

We have big ambitions and require Patient Care Assistants/Nurse Aides at our new hospital along Ngong Road. Reporting to our nurse-in-charge, you will take on responsibility of delivering quality customer service and maintaining superior patient satisfaction. 

Will you join us and help transform maternal and new-born health care in East Africa?

Education

• Nurse Aide certificate from a recognized institution

Experience  

• At least 2-3 years of clinical experience, preferably working in a maternity ward with good experience in maternal health and a strong commitment to providing friendly and respectful care to all women and experience in working in a startup maternity facility
• Any additional clinical training will be an added advantage

Knowledge and Skills Requirements

• Computer literacy, with proficiency in Microsoft Office Suite
• Strong communication and interpersonal skills and empathy; equally comfortable providing one-on-one counseling and presenting birth-preparedness education to groups
• Excellent analytical reasoning skills and meticulous attention to detail                                                                                                                      

Key competencies

• Commitment to providing high quality care and excellence.
• Ability to work effectively with a team in a culturally diverse environment.
• Ability to use initiative to solve problems is a key competence.Bottom of Form

Duties and Responsibilities

• Assist nurses to provide comprehensive care for all clients in the organization;
• Maintain high standards of customer service in interaction and care delivery;
• Provide health education to women awaiting appointments;
• Observe patients, identify emergency signs, and perform delegated interventions or assist in referring cases;
• Carry out technical clinical tasks and report findings to the nurse e.g. Blood Pressure etc;
• Perform activities of daily living e.g. bathing, ambulating patients, assisting patients with meals, bed-making and maintenance of a clean patient environment etc;
• Clean, sterilize and maintain surgical instruments;
• Work closely with Jacaranda Outreach team to perform outreach and marketing activities;
• Work closely with the Jacaranda Maternity team to identify and implement opportunities to improve clinical quality;
• Any other duties as assigned.

The job holder will be expected to provide quality Paediatric services to both outpatients and inpatients; and assist in ensuring smooth operations in the clinical department and contribute positively to business strategy.

What You Will Do

Skills and Capacity Building (Initially 70% of your time, but this will be reduced as capacity is built)

• Draft protocols in relation to development of our neonatal nursery in accordance with risk specifications of the hospital;
• Draft protocols in relation to handling of paediatric patients in relation to outpatient services;
• Provide training to our clinical workforce and assist with curriculum development to promote continuous training and monitoring, provided via the Clinical Educator;
• Draft drills to assist with upskilling existing clinical workforce.

Clinical Work (initially 30% of your time, but will increase as our hospital network grows)

• Conduct regular thorough examinations on newborns and young children to check and record their health and normal physical development;
• Examine sick children to determine their condition and ask intuitive questions to gather information about symptoms;
• Reach an informed diagnosis based on scientific knowledge and individual medical history;
• Prescribe medications and give detailed instructions for administration;
• Prescribe and interpret appropriate lab tests to gain more information for possible infections or abnormalities;
• Examine and treat injuries and refer the little patients to physicians of other disciplines when necessary (e.g. surgeons, ophthalmologists, orthopaedists etc.);
• Advise parents on children’s diet, exercise and disease preventive measures;
• Keep updated records of patients’ illnesses, surgeries or other medical episodes (allergic shocks, injuries etc.);
• Keep abreast of advancements in paediatrics and best practices by attending seminars and conferences
• Medical care will conform to best practice and meet contract target and service specifications;
• A preliminary discharge summary will be issued to each patient prior to them leaving hospital, in accordance with service specifications;
• Coordinating and managing emergency patients in the inpatient and outpatient and ensuring client referral is effective;

Education           

• MMed in Paediatrics and Child Health care from a recognized institution
• Specialist Recognition by the Kenya Medical Practitioners' and Dentists' Board.
• Registered, licenced and retained by the Kenya Medical Practitioners Board.

Experience        

• At least 2 years’ post graduate working experience in a busy facility.

Knowledge and Skills Requirements       

• Should have the desire and ability to enhance the scope of paediatric health services in order to meet and exceed the expectation of the client.
• Excellent communication and people skills.
• Ability to positively influence and nurture teamwork.
• High level of customer-satisfaction orientation.
• Expert diagnostic skills.
• Trustworthy and compassionate character.

Main Clinical Duties And Responsibilities

• Overseeing and monitoring Root Cause Analysis and Corrective Actions & Preventive Actions on all the audit findings and reporting the findings to the quality committee and recommending action plans and corrective measures promptly;
• Ensure the culture of patient safety in all patient care areas which includes deliverance of safe clinical practices, identification of patient & avoidance of medication errors;
• Attending medical-legal cases pertaining to the Hospital, in coordination with the Lead Consultant, Management and CEO;
• Coordinate and supervise the attendance of Medical Officers, consultants/visiting consultants and ensure they comply with the set protocols. Facilitate orientation of the clinical staff;
• Has overall responsibility for delivery of quality primary and secondary health care. This includes ensuring clinical practices that guarantee high-quality clinical outcomes; providing supervision and advice on clinical activities, including both outpatient and inpatient services, ward rounds, and surgical interventions; promoting a culture of learning and keeping up up-to-date on diagnostic and treatment practices;
• Heading the medical records department and make sure that all the records are properly archived as per hospital policy, closed audits of case sheets are being done by Medical Records team, proper file coding is being followed and any record should not be given to patient/attendant/consultant/legal authorities without the permission or sign off of the Medical Superintendent and the Lead Consultant;
• Ensures that clinical cases that require treatment beyond the hospital’s capacity are referred to a higher service in a timely and professional manner. Develop networks with referral hospitals to facilitate referral processes;
• Develops and implements strategies to ensure that staff comply with quality assurance guidelines; monitors service quality and for investigating incidents and complaints in the hospital;
• Together with clinical heads of department, provides leadership in the formulation, implementation, and review of and compliance with all internal standard operating procedures (SOPs) and treatment protocols; ensures adherence at all levels in the facility with set standards; oversees adherence to appropriate medical waste management and infection control practices and protocols;
• Represents and manages the relationship and communication between the hospital and regulatory bodies;
• Promotes the use and internal consumption of collected data within the facility to inform decisions impacting patient care, financial management, and clinical outcomes. Participates with the Management and other heads of departments in data analysis and interpretation;

Main Managerial Responsibilities

• Ensures favorable staff working environment within approved budget and needs;
• Supervises senior hospital management team activities, ensuring that patients and staff concerns and needs are attended to and that departments are managed proactively with a view to improving efficiency and maintaining professional etiquette;
• Together with the lead consultant and medical officers, it organizes and facilitates capacity-building sessions through mentoring, coaching, in-service training, and continuing medical education (CME);
• Leads, with the department heads, the personnel recruitment and selection process; periodical and annual appraisals; performance reviews and discipline. Ensures that all medical staff in contact with patients are licensed by their respective professional body; that the licenses are up to date and that a record of such license is kept in the staff personnel files;
• Chairs meetings with hospital clinical staff and ensures appropriate and periodic CMEs and relevant training for staff;
• Promotes and nurtures a culture of good stewardship, accountability, and transparency at all levels of hospital operations;
• Facilitates the sustainability of hospital operations via the development of public/private partnerships, collaboration with private doctors and hospitals;
• Reviewing the staffing rotas to ensure they are all well prepared taking into shift safety and business levels in addition to ensuring that they are accurate and submitted in a timely manner;
• Any other duties asmay be assigned

Qualifications And Requirements Competencies And Skills

• Deep passion for access to healthcare change;
• Qualified medical doctor with surgical skills and at least 10 years’ clinical experience; valid medical registration license;
• Previous clinical practice and/or experience working in a maternity hospital hospital(s);
• Knowledge of computerized hospital management systems is an advantage;
• Ability to understand data across many clients–looking for patterns in outcomes, care, etc;
• Fluency in written – good presentation skills and spoken English;
• Previous experience in hospital staff supervision, quality management, inter-departmental coordination, coaching, and training;
• Previous experience in a similar medical superintendent position is an added advantage

Essential leadership characteristics and competencies

• Exceptional strategic thinking skills and the ability to translate these skills into flawless operational plans, ensuring implementation of best practices and a competitive advantage for the organization;
• Exceptional ability to deal with, and lead, change and to present ideas that motivate staff to strive for increased achievement of the organization’s mission, vision, and strategic goals and objectives;
• Exceptional demonstrated interest and ability to lead and inspire individuals and teams and to coach and develop staff. Demonstrated ability to model teamwork behaviors; team building skills;
• An outstanding record that reflects respect for ethics and fiscal stewardship;
• An established track record of good business judgment and financial acumen;
• Exceptional problem-solving ability—both systematic and data based; the ability to be creative and intuitive, with a flair for thinking outside the box;
• Exceptional ability to be nimble, flexible, and responsive

Job Summary

• The Accountant is responsible for managing and overseeing daily financial transactions, preparing financial statements, and ensuring compliance with relevant regulations and standards. Reporting to the Senior Accountant, this role supports the hospital’s financial operations through accurate record-keeping, analysis, and reporting.

Key Responsibilities:

Financial Reporting and Analysis:

• Prepare and analyze monthly, quarterly, and annual financial statements.
• Generate financial reports for management review, providing insights and recommendations.
• Conduct variance analysis to identify discrepancies and propose corrective actions.

General Ledger Maintenance:

• Maintain the general ledger by recording and verifying financial transactions.
• Prepare and post journal entries for month-end and year-end close processes.
• Reconcile general ledger accounts and ensure accuracy in financial reporting.

Accounts Payable and Receivable:

• Process and record vendor invoices, ensuring timely and accurate payments.
• Manage accounts receivable, track incoming payments, and follow up on outstanding balances.
• Reconcile accounts payable and receivable accounts to ensure accuracy and completeness.

Budgeting and Forecasting:

• Assist in the preparation of the annual budget and financial forecasts.
• Monitor budget performance and report any significant variances.
• Provide support in compiling data for budget analysis and forecasting activities.

Compliance and Audit Support:

• Ensure compliance with financial regulations.
• Assist in the preparation of documentation for internal and external audits.
• Implement and maintain internal control policies and procedures to safeguard hospital assets.

Payroll Processing:

• Support the payroll process by ensuring accurate calculation and timely disbursement of salaries.
• Maintain payroll records and resolve any payroll-related issues.

Financial Documentation and Record Keeping:

• Maintain accurate and organized financial records, both electronic and paper-based.
• Ensure timely and accurate filing of all financial documents.
• Assist in the development and maintenance of financial policies and procedures.

Collaboration and Communication:

• Work closely with the finance team and other hospital departments to ensure smooth financial operations.
• Communicate effectively with vendors, customers, and other stakeholders to resolve financial issues.
• Provide support and assistance to other members of the finance team as needed.

Other Duties:

• Participate in continuous professional development and training.
• Perform other related duties as assigned by the Senior Accountant.

Qualifications:

• Education: Bachelor’s degree in Accounting, Finance, or a related field.
• Experience: 2-5 years of accounting experience, preferably in a healthcare or hospital setting.
• Previous experience in audit is an added advantage.

Skills:

• Strong understanding of accounting principles and practices.
• Proficiency in accounting software and MS Office, particularly Excel.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.

We are expanding to new locations and require additional Medical Officers. Reporting to our doctor-in-charge, you will take on responsibility of delivering quality customer service and maintaining superior patient satisfaction. Will you join us and help transform maternal and new-born health care in East Africa?

Education        

• Hold a Degree in Medicine and Surgery from a recognized university/ (medical training) college with a minimum of 2 years’ experience.
• Hold a valid active practicing license from the Kenya Medical Practitioners and Dentists Board.
• A master’s degree will be an added advantage.

Experience        

• Position holder should have at least 2 years’ experience working as a licensed Medical Officer in a busy maternity institution and experience in working in a startup maternity facility.
• Neonatal/Paediatric or reproductive health experience is an added advantage.

Knowledge and Skills Requirements       

• Strong communication and interpersonal skills.
• Excellent analytical reasoning skills and meticulous attention to detail.
• Computer literacy, with proficiency in Microsoft Office Suite.

Key competencies         

• Commitment to providing high quality care and excellence.
• Ability to work effectively with a team in a culturally diverse environment.
• Ability to use initiative to solve problems is a key competence.

Duties and Responsibilities

• Monitoring and providing appropriate medical and surgical care to patients;
• Managing of clients for reproductive health both in the inpatient and outpatient;
• Admitting patients requiring special care followed by investigations and treatment;
• Examining and talking to patients to diagnose their medical conditions;
• Making notes and preparing paperwork, both as a legal record of treatment and for the benefit of other healthcare professionals;
• Coordinate and discuss planned care with the patient and other team professionals as appropriate;
• Coordinating and managing emergency patients in the inpatient and outpatient and ensuring client referral is effective;
• Maintain effective interpersonal relationships with all staff and patients and ensure clients have a good customer experience at Jacaranda Maternity;
• Ensure that patients are kept fully informed of and understand all procedures and treatments to be undertaken. Informed Consent will be obtained from patients in accordance with Jacaranda policy.
• Provide advice to patients regarding healthy lifestyles and specific measures that may help the patient avoid a recurrence of ill health;
• Assist in Continuous Medical Education for clinical staff in the facility;
• Any other duties as assigned.

We are expanding to new locations and require an additional Branch Manager. Reporting to our Operations Director, you will take on responsibility of overseeing the operations of the branch by managing resources and staff, growing the locations revenue, delivering quality customer service and maintaining superior patient satisfaction. Will you join us and help transform maternal and new-born health care in East Africa?

Education        

• Holder of a degree in any Medical field and from a recognized university. Business or Health Systems Management degree is an added advantage.
• Hold an active License from relevant Medical Body. 

Experience     

• Position holder should have at least 5 years’ experience in working as licensed medical personnel and hold a leadership position in a busy health facility.

Knowledge and Skills Requirement

• Excel in people management especially in leading organizations through change management.
• Experienced in linking strategy to operational execution by using data to drive practice.
• Comfortable with failing fast and pivoting. Testing new ideas and helping them scale needs one to be comfortable in operating complex, uncertain and evolving environments.                       

Key competencies      

• Commitment to providing high quality care and excellence.
• Ability to work effectively with a team in a culturally diverse environment.
• Ability to use initiative to solve problems is a key competence.

Duties and Responsibilities

Supervisory Responsibility:

• Directing and implementing adherence to Jacaranda code of conduct, policies/procedures, and performance of assigned staff;
• Monitoring staff compliance to customer service;
• 24 Hour accountability and authority for decisions regarding patient care, site operations and personnel management for the facility.

Execution expert:

• Lead the execution of the strategies developed in collaboration with the senior management this includes streamlining operations to set them up for success;
• The BM will directly lead the operations and clinical team and will provide leadership and guidance to clinical and operations coordinators.

Data driven change agent:

• Working in collaboration with the Quality Improvement Lead to Conduct deep dives into branch activities and operations to identify improvement areas, developing work plans for change and coordinating team leads to achieve these goals;
• Evaluating complex data sets to improve patient, financial and care processes and outcomes;
• Develop and track team leads to meet their KPIs and ensure the Branch is meeting its commitment to uncompromising quality;
• Maintain departmental standards of Quality.

Budget Responsibility:

• Project anticipated volume and demand for each department, conducts cost analysis, analyzes and monitors budget reports and variances;
• Evaluate human and materials resource utilization and makes necessary adjustments;
• Collaborates with finance manager to develop annual budgets for the facility;
• Any other duties as assigned.

• We are expanding to new locations and require additional Clinical Officer - Paediatrics. Reporting to our Doctor In-charge,you will take on responsibility of delivering quality customer service and maintaining superior patient satisfaction.

Education

• Higher Diploma in Clinical Medicine and Surgery – Paediatrics
• Diploma in Clinical Medicine and Surgery
• Hold a valid practicing license

Experience

• 2 years’ experience in a busy environment, preferably a maternity hospital especially running the paediatric services and experience in working in a startup maternity facility

Knowledge And Skills Requirements

• Strong communication and interpersonal skills
• Excellent analytical reasoning skills and meticulous attention to detail
• Computer literacy, with proficiency in Microsoft Office Suite

Key competencies

• Commitment to providing high quality care and excellence
• Ability to work effectively with a team in a culturally diverse environment
• Ability to use initiative to solve problems is a key competence

Duties And Responsibilities

• Monitoring and providing appropriate clinical care to patients;
• Examining and talking to patients to diagnose their medical conditions;
• Making notes and preparing paperwork, both as a legal record of treatment and for the benefit of other healthcare professionals;
• Coordinate and discuss planned care with the patient and other team professionals as appropriate;
• Maintain effective interpersonal relationships with all staff and patients;
• Ensure that patients are kept fully informed of and understand all procedures and treatments to be undertaken. Informed Consent will be obtained from patients in accordance with Jacaranda policy;
• Provide advice to patients regarding healthy lifestyles and specific measures that may help the patient avoid a recurrence of ill health;
• Any other duties as assigned

Who We Are Seeking

• A midwife/nurse with no less than 6 years midwifery experience.
• Someone who, while at Jacaranda Maternity, will thoroughly learn all of our standard protocols, procedures and practices.

Someone who demonstrates:

• Thoroughness and full transparency in clinical note-taking.
• Proven track record of having healthy discussions with peers, more senior doctors, branch managers, and non-clinical colleagues.
• Professional style of written communication.
• Proven track record of excellence in both the Outpatient department and the Inpatient department.
• Ability to give feedback to peers, superiors, and other colleagues in respectful and impactful ways.
• Ability to investigate near-miss outcome events and sentinel events with a true eye for transparency, honesty, and finding root causes.
• Ability to teach others through lecture, role play, demonstration, and written form.
• Ability to communicate clearly and effectively on email.
• Ability to enter data in digital formats and also to analyze data.
• Genuine interest in taking on responsibilities that require enforcement, training, auditing, coaching, and learning.
• Readiness to work in all branches of Jacaranda Maternity and with the diverse set of stakeholders who work within them (doctors, branch managers, etc)

Responsibilities

• Establish, in collaboration with our clinical teams, a standardized training plan for Jacaranda Maternity midwifery teams, inclusive of all full time and locum midwives.
• Establish, in collaboration with our clinical teams, special training and programs that focus on areas of skill-building and practice for staff that need additional support.
• Determine the appropriate modes of training delivery for the training plan–these should include in-person, virtual-live conference, recorded videos, in-person direct observation, quizzes and assessments, and randomized auditing.
• Create role-plays, lectures, handouts, and other materials for all training, in accordance with the agreed upon modes of training delivery.
• Maintain a database of skill set scoring of all midwife-nurses who work at Jacaranda Maternity, and report on this monthly to clinical managers and non-clinical managers.
• Assemble both a Weekly Quality of Practice report and a Monthly Quality of Practice report.
• Participate and at times lead in RCAs.
• Organize Quality of Practice meetings at no less than a 5–6-week interval with relevant clinical and management stakeholders.
• Highlight any dangerous practices to clinical and non-clinical leaders and quickly move to prevent any dangerous or negligent practices.
• Participating in clinical practice in very urgent or emergency situations that cannot be addressed by others (due to lack of skill or a momentary staffing challenge).
• Participate in our staff recruitment and assessment process for new staff.
• KPIs that track success of the PDM
• The number and % of nurse-midwives progressing on schedule through the standardized training plan.
• Successful and ongoing identification of midwives-nurses requiring additional special training.
• The Number of performance audits completed per month
• Successful documentation of skill improvement and skill acquisition.
• Successful creation of training tools (videos, role plays, tests and quizzes, etc)
• Successful submission of timely data-driven reports.
• Successful identification of dangerous, negligent, or substandard care.
• Other KPIs as required.

Reporting Lines

The Practice Development Manager will have three important reporting lines:

• A traditional / formal reporting line to a designated Senior Doctor, who will guide and approve on the training plans, training techniques. The Senior Doctor will also review all data related to quality monitoring with the PDM at least monthly.
• A collaborative reporting line with our Branch Managers, ensuring that training plans, feedback about individuals’ quality of practice, and any branch-level logistics and cost concerns are addressed.
• A reporting line that keeps non-clinical managers and senior managers informed on and involved with progress, challenges, and solutions. This line will often be a source of innovation-oriented review and identifying the best implementation routes for the practice development plans.

Business Purpose/Objective:   

• Responsible for providing and maintaining high standards of professional care to all clients while ensuring consistent provision of efficient and ethical care to support it in achieving quality health service delivery. Responsible for the critical balance of the hospital between offering high quality care and maintaining profitability and sustainability.

Will you join us and help transform maternal and new-born health care in East Africa?

Education        

• Holder of a degree in any Medical field and from a recognized university. Business or Health Systems Management degree is an added advantage.
• Hold an active License from relevant Medical Body. 

Experience     

• Position holder should have at least 5 years’ experience in working as licensed medical personnel and hold a leadership position in a busy health facility.

Knowledge and Skills Requirement

• Excel in people management especially in leading organizations through change management.
• Experienced in linking strategy to operational execution by using data to drive practice.
• Comfortable with failing fast and pivoting. Testing new ideas and helping them scale needs one to be comfortable in operating complex, uncertain and evolving environments.                       

Key competencies      

• Commitment to providing high quality care and excellence.
• Ability to work effectively with a team in a culturally diverse environment.
• Ability to use initiative to solve problems is a key competence.

Duties and Responsibilities

Supervisory Responsibility:

• Directing and implementing adherence to Jacaranda code of conduct, policies/procedures, and performance of assigned staff;
• Monitoring staff compliance to customer service;
• 24 Hour accountability and authority for decisions regarding patient care, site operations and personnel management for the facility.

Execution expert:

• Lead the execution of the strategies developed in collaboration with the senior management this includes streamlining operations to set them up for success;
• The BM will directly lead the operations and clinical team and will provide leadership and guidance to clinical and operations coordinators.

Data driven change agent:

• Working in collaboration with the Quality Improvement Lead to Conduct deep dives into branch activities and operations to identify improvement areas, developing work plans for change and coordinating team leads to achieve these goals;
• Evaluating complex data sets to improve patient, financial and care processes and outcomes;
• Develop and track team leads to meet their KPIs and ensure the Branch is meeting its commitment to uncompromising quality;
• Maintain departmental standards of Quality.

Budget Responsibility:

• Project anticipated volume and demand for each department, conducts cost analysis, analyzes and monitors budget reports and variances;
• Evaluate human and materials resource utilization and makes necessary adjustments;
• Collaborates with finance manager to develop annual budgets for the facility;
• Any other duties as assigned.