Operations Lead- Policy Administration

Key Roles and Responsibilities

• Assign duties to the Policy Administration unit within the Insurance Operations division.
• Develop and implement SLAs for Policy administration including team turnaround times for the team, performance metrics, and data entry standards.
• Ensure adherence to insurance policy creation guidelines, to make sure 100% correct data is fed into our Insurance CRM.
• Support the Head of Insurance Operations with reviewing Insurance contracts to ensure Policy Administration agreements align well for Turaco and our partners.
• Frequent training and updating the team on policy administration changes, and or changes to our Insurance CRM that affect policy administration.
• Organizing the policy Admin team to cover the data upload needs for 4 markets; Kenya, Uganda, Ghana and Nigeria.

Key Deliverables

• Consistent TATs for policy administration. Policy Administration is a key step in the Insurance journey at Turaco. Adhering to TATs at this stage ensures our products can reach customers on time and with little to no errors/issues.
• Team Performance Management: You will own the performance of the policy administration team including their productivity, efficiency, and quality metrics.
• 100% Policy administration data accuracy; Insurance policy data is paramount to other functions like accurate claims payment, premium pricing, and customer support.

Key Qualifications:

• Live Turaco’s values – Push boundaries, Work with excellence and Profound respect for the individual
• Bachelor’s degree qualification required. Background in insurance is a plus.
• Strong knowledge of and experience with Microsoft Office Tools, Insurance CRMs, and Data Analysis tools.
• General understanding of Insurance terminology and how it is applied to daily work.
• Sound interpersonal skills and communication skills.
• Ability to work autonomously and take initiative; demonstrate self-motivation and energy, work well under pressure, and meet tight deadlines.
• Willingness to work as a team member with people across geographies and cultures.