Turaco Careers

Key Roles and Responsibilities

• Assign duties to the Policy Administration unit within the Insurance Operations division.
• Develop and implement SLAs for Policy administration including team turnaround times for the team, performance metrics, and data entry standards.
• Ensure adherence to insurance policy creation guidelines, to make sure 100% correct data is fed into our Insurance CRM.
• Support the Head of Insurance Operations with reviewing Insurance contracts to ensure Policy Administration agreements align well for Turaco and our partners.
• Frequent training and updating the team on policy administration changes, and or changes to our Insurance CRM that affect policy administration.
• Organizing the policy Admin team to cover the data upload needs for 4 markets; Kenya, Uganda, Ghana and Nigeria.

Key Deliverables

• Consistent TATs for policy administration. Policy Administration is a key step in the Insurance journey at Turaco. Adhering to TATs at this stage ensures our products can reach customers on time and with little to no errors/issues.
• Team Performance Management: You will own the performance of the policy administration team including their productivity, efficiency, and quality metrics.
• 100% Policy administration data accuracy; Insurance policy data is paramount to other functions like accurate claims payment, premium pricing, and customer support.

Key Qualifications:

• Live Turaco’s values – Push boundaries, Work with excellence and Profound respect for the individual
• Bachelor’s degree qualification required. Background in insurance is a plus.
• Strong knowledge of and experience with Microsoft Office Tools, Insurance CRMs, and Data Analysis tools.
• General understanding of Insurance terminology and how it is applied to daily work.
• Sound interpersonal skills and communication skills.
• Ability to work autonomously and take initiative; demonstrate self-motivation and energy, work well under pressure, and meet tight deadlines.
• Willingness to work as a team member with people across geographies and cultures.

We are looking for a Graphic Designer to join our growing Marketing & Customer Experience team. This is an exciting opportunity to help us build our brand identity with visual storytelling that engages and inspires our audience. The ideal candidate will have a robust background in graphic design, preferably gained through working in an agency environment, and will possess a strong portfolio demonstrating their expertise.

Key roles and responsibilities:

• Design and develop graphic design outputs for our social media such as motion graphics, visuals, etc to support copy.
• Partner marketing design support such as visualization of reports, mood boards, dashboards, and easy-to-digest creative materials to partners as needed/requested.
• Design direct marketing materials required for launch, in partner branding. These include: Fliers, posters, cheat sheets, etc.
• Support internal marketing comms with materials as needed.
• Design company assets such as merchandise, deck templates, banners, signage, etc as needed.
• Collaborate with product management and engineering teams to define and implement innovative solutions for the product direction, visuals, and experience for our internal Insurance management system (TACO).

You will:

• Own and lead creative projects from ideation through to production.
• Follow established brand guidelines and deliver creative projects on time across multiple stakeholders.
• Manage multiple projects while ensuring deliverables are on a set timeline.
• Constantly bring new design ideas to the table that will help achieve brand & performance objectives.
• Work with the team to create templates for different types of creative assets, and maintain the design language consistency at all times.
• Ensure every creative asset meets its functional (readability, brand visibility, visual appeal, etc) and performance objectives (Engagement, Reach, Conversion, etc).

Key Qualifications & Your Profile:

• Live Turaco’s values – Push boundaries, Work with excellence, and Profound respect for the individual.
• 2-4 years of experience in Design. Experience serving both marketing/commercial and user design needs is highly preferred.
• Knowledge of multiple design tools such as; Photoshop, Illustrator, InDesign, AfterEffects, Figma, InVision, and more.
• Proficient in video editing software (e.g., Adobe Premiere Pro, Final Cut Pro) for creating and editing social media video.
• Strong communication, negotiation, and relationship-building skills with internal and external stakeholders.
• A willingness to roll up one’s sleeves and dig into details to solve problems and tackle hands-on work.
• Professional qualifications in Design, the Arts, Digital Media, or their equivalents.

About the role

The Senior Product Manager will play a pivotal role in driving the strategy and execution of our end-to-end Insurance management and CRM system and all associated products and services. This role combines the business-oriented, stakeholder-focused responsibilities of a Product Manager with the solution-oriented, engineering-focused duties of a Product Owner.

The successful hire will bridge the gap between stakeholders' needs and technical execution to deliver exceptional insurance solutions across our African markets. The ideal hire has extensive demonstrable experience in the design and inner workings of financial services CRMs i.e. payments, reconciliation, settlement, integrations, fraud, and security features.

Key Roles & Responsibilities:

• Develop and execute the product strategy, aligning it with Turaco’s business goals and partner & customer needs.
• Analyze customer and partner needs and pain points through user research and feedback loops. Translate these insights into a clear product vision and roadmap.
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Work closely with the designer, engineering team, and subject matter experts to get requirements well-scoped, designed, tested, and built.
• Establish product delivery timelines in close collaboration with the technology teams.
• Analyze and investigate product complaints or reported quality issues to ensure closure
• Train users on new features and the systems in general
• Conduct market research to identify trends and opportunities in the financial services landscape, specifically products related to insurance technology.
• Analyze user needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
• Prioritize features and user stories for development sprints, ensuring alignment with the product roadmap and business goals.
• Conduct user acceptance testing (UATs) to validate that delivered features meet the specified requirements and user expectations.
• Collaborate with cross-functional teams, including QA, design, Commercial, and Customer Operations, to ensure a seamless end-to-end product delivery.
• Monitor and analyze product performance, using data-driven insights to make informed decisions and drive continuous improvement.
• Stay up-to-date on the latest processes and advancements to automate and modernize systems.

Key Qualifications & Your Profile

• Live Turaco’s values – Low ego, care and protect our customers, do the right thing, and have fun!
• Bachelor/Undergraduate degree with excellent grades.
• Additional training in Product Management methodologies and human-centered design are a great addition.
• Experience applying agile methodologies and product ownership
• Demonstrable design thinking abilities
• 6+ years of professional experience in a dynamic product management/ownership/design role
• Experience especially in the fintech, insuretech, or payments spaces is a plus.
• Extensive demonstrable experience in the design and inner workings of financial services CRMs
• Highly effective in cross-functional stakeholder management and an excellent team player
• Strong communication skills, and a natural project manager
• Ability to navigate ambiguity, juggle multiple tasks, think independently, demonstrate sound judgment, and problem-solve

Finance

• Managing monthly reporting across the finance team, such that consolidation is as efficient and fast as possible
• Ensure IFRS17 compliance as Turaco becomes an underwriting entity in several of its operational jurisdictions
• Consolidate and reconcile entries and accounts for reporting
• Management Accounts: Accountable for the overall management accounts and presentation to the CFO and other leadership team members
• Preparing variance reports

Financial policy & planning

• Implement an efficient management reporting system including selecting and subsequently managing the integration of a new ERP
• Implement and maintain an adequate system of financial controls; proactively identify where additional controls may be needed
• Drive the company's financial and cash planning and preparation of cash flow forecasts
• Make recommendations to improve processes and systems, proactively planning for scale within the finance department
• Run the annual budgeting process

Team Management

• Lead a team sitting across Kenya, Uganda, and Ghana, reporting to the CFO
• Manage the output quality of the entire team, their performance management, and growth within Turaco
• Expand the team as needed, staffing the department with the right skills and functions.

External Stakeholder Management

• Develop and maintain relationships with key business partners (including banks, auditors, actuaries, and regulatory bodies across markets we are present
• Manage annual audits across all entities and country units
• Own key vendor relationships in the Finance unit

Knowledge Skills and Abilities

• Live Turaco’s values – care and protect our customers, do the right thing for our customers, and have fun!
• Bachelors-level degree in a financial discipline
• Professional qualification (CPA, ACCA)
• 10 years minimum experience with at least 2 years in a Controllership position or similar
• A Plus (but not compulsory) if you have previous experience working in a start-up, in multiple African countries and have an insurance industry background
• A hands-on builder, comfortable with complexity and the ever-changing aspects of a growing business
• Great attention to detail, with integrity, and can effectively communicate

This role is perfect for a generalist who is a proficient project manager, good with numbers, and a strong writer and is looking to grow into a strategic commercial leader.

Commercial Operations

• Pulse-checking all partnerships to ensure existing customer journeys and products are serving the needs of the partner, customer, and Turaco.
• Project managing problem solving and solution implementation of any issues identified with partners.
• Support the running of A/B tests for product changes and customer journey iterations.
• Using data, support the customer operations and the customer experience teams in ensuring customer success in each country and partnership.
• Consolidating data from the commercial and other teams into information that communicates key metrics like revenue (GWP), country P&L, and pipeline value among others.
• Orchestrating partnership launches after deal closure pulling in different teams and project managing the process. This is especially true for partners in multiple markets in which Turaco operates.

Reporting and Communication

• Overall responsibility for the reports and communication built for the Account Managers in each country.
• Build dashboards and reports that can be shared with the leadership team and our partners’ senior points of contact.
• Lead the development of ad-hoc partner and BD materials requests from other members of the commercial team.

Knowledge, Skills, and Abilities

• Live Turaco’s values – care and protect, do the right thing, low ego, and have fun!
• Minimum of a bachelor’s degree in any business-related field.
• A 2-year Management Consulting Background is ideal for this type of role, or a background in Commercial Ops.
• A highly collaborative project manager with the ability to inspire and manage a team.
• An executor able to problem solve on the go and comfortable with ambiguity.
• Ability to communicate, present, and influence key stakeholders at all levels of an organization.

Business Development

• Generate leads that will in the future result in new partnerships. This includes holding introductory pitches and bringing key Turaco and potential partner team members together.

Partner Relationship Management

• Develop high-value partner relationships at the country level, leveraging the commercial team’s knowledge of each partner.
• Demonstrate to partners, market expertise and a deep understanding of a partner’s operations and end-users to build confidence in our recommendations on products and solutions.
• Responsible for the 2-way partner-Turaco communication needs in the country. This includes managing correspondence with key decision-makers of our partners.
• Be ceaselessly client-facing. Proactively check in on partners and anticipate their needs, spending significant time at the partner sites.
• Proactively identify business opportunities that will grow/expand existing partnerships.
• Develop and implement effective account management strategies that over time result in renewed/return business.
• Responsible for successful partnership launches. This includes translating plans into action and coordinating all teams involved in the launch.
• Identify and escalate customer pain points and journey improvement opportunities to the Marketing, Customer Experience, and Customer Operations teams.

Country Operations

• The main point of contact for our partners, underwriters, regulators, and industry groups.
• Lead market intelligence in the country, keeping the whole division informed on new entrants, competition, legislation changes, and compliance hurdles.
• Staying on top of our account receivables ensuring all partner invoices are paid up on time and delays are carefully managed.

Knowledge, Skills, And Abilities

• Live Turaco’s values – care and protect, do the right thing, low ego, and have fun!
• Minimum of a bachelor’s degree in any business-related field.
• 4 to 6 years experience in managing multisector, high-value B2B partnerships, built on a strong relationship management capability.
• A background in the insurance industry is a plus.
• A highly collaborative team leader who can champion culture and has strong interpersonal skills and the ability to inspire.
• Ability to communicate, present, and influence key stakeholders at all levels of an organization

Position Summary

• Turaco is looking for a Senior Finance Associate with strong accounting and finance experience who will look after the finances of our business in Kenya on a day-to-day basis. This role is pivotal in building, maintaining, and scaling transparent and accountable finance tools so that Turaco can efficiently meet its business objectives. The Senior Finance Associate will report to the Senior Finance Manager and will communicate externally with Turaco’s business partners in Kenya. The ideal candidate has a deep understanding of tax and statutory regulation in Kenya, an established relationship with KRA, and an ability to manage day-to-day financial transactions of revenue and expense tracking for the company.
• We’re looking for someone who is hyper-analytical, detail-oriented, can deliver high-quality work on tight deadlines, and wants to build experience in a high-profile VC-backed tech company. You must be comfortable and excited to work in a fast-paced start-up environment and ready to navigate challenges and ambiguity that may come your way.

Key Roles and Responsibilities

Accounting and finance

• Manage expenses including petty cash, wire transfers, payroll transactions, expense classifications, claims payments, and general AP.
• Ensure all payments are properly supported and duly authorized before disbursement.
• Maintain and keep an up-to-date Fixed Asset Register.
• Manage partner revenue calculations, generate invoices, and manage AR, and VAT remittances.
• Maintain appropriate company documentation and compliance with regulatory and tax-related requirements.
• Maintain accounting software system and initiate periodic improvements.
• Liaise with external tax and audit firms for the creation of annual trial balances, tax filings, audits, and implementing audit recommendations.
• Ensure tax and statutory deductions are properly computed and remitted before the due deadlines.
• Support the Senior Finance Manager, in the consolidation of financial statements, budget vs. actual reporting, and other reports as required, providing commentary, and ensuring accurate and timely presentation to management.
• Oversee all ledger and bank account reconciliations monthly.
• Prepare monthly balance sheet schedules and ensure all balances are adequately supported.
• Prepare the monthly payroll journals and pay statutory deductions by the due dates.
• Maintain an organized, well-documented, and sequential filing system in the Drive Folders.

Implementation of Financial Policy and Planning Processes

• Help prepare the annual budget plan for all aspects of Turaco’s operations so that it meets accounting compliance standards and the requirements of other key stakeholders.
• Prepare accurate reports in line with Turaco’s reporting schedules.
• Make recommendations to improve processes and minimize discrepancies.
• Help to develop and implement policies and procedures to meet legislative requirements, and best practice approaches and provide ethical guidance for the finance and accounting processes of Turaco.
• Work closely with the Senior Finance Manager to maintain an accurate cash flow forecast and ensure sufficient bank balances.
• Support the selection and migration to a more robust ERP system.

External Stakeholder Management

• Develop and maintain relationships with key business partners (including banks, auditors, actuaries, and regulatory bodies).
• Coordinate the provision of information to external auditors and regulatory bodies for annual and ad hoc audits.
• Maintain and update records of invoices, revenue, and costings (both expense tracking and project-level expense classification).
• A stakeholder analysis of customer expenses and revenues.

Key Qualifications and Your Profile

Turaco is seeking a candidate who has the following characteristics:

• Bachelor’s degree in a financial discipline.
• ACCA or CPA qualifications.
• At least 2 to 4 years of Accounting and Finance experience in a busy environment.
• Previous experience working in a high-profile start-up or busy accounting firm.
• Experience with Quickbooks Online.
• Good understanding and application of IFRS.
• A keen understanding of tax provisions in Kenya.
• Leadership potential - desire and capacity to grow into leadership roles.
• A builder; someone who has been part of building finance systems and controls.
• Well-organized with a demonstrated ability to perform filing and record-keeping tasks.
• High level of integrity and accountability.
• Strong communication and organizational skills.
• Strong analytical and problem-solving skills.
• Ability to work well in a team and collaborate effectively with other departments.

About the role

• The Business Intelligence Analyst (BI Analyst) will play a critical role in helping our team collect, analyze, and action data to improve our operational efficiency and customer experience.
• They will sit within our Service Center team, supporting the operations and growth of multiple country offices. Working with the insurance operations, Customer Operations, and Partnerships teams. The BI Analyst will identify opportunities to use data to drive sales, enhance reporting, increase efficiency, streamline claims and policy operations, and detect fraud. They will then take the lead in conducting these analyses and presenting findings and recommendations.

Key Roles & Responsibilities

• BI Strategy and Prioritization: Work closely with the leadership of key functions and country offices to identify and prioritize opportunities to collect and analyze data that will support key business goals.
• Systems: Use data in various locations and analysis for ad hoc business, and performance reporting using BI tools and/or query languages.
• Analysis: Conduct data analysis on company customer and operational data sets to extract insights and enhance data-driven decision-making.
• Reporting & Presentation: Synthesize data into visual and non-visual reports and recommendations that can be shared with key leadership to guide business decisions.

Key Qualifications & Your Profile

• Live Turaco’s values – care and protect our customers, do the right thing, and have fun!
• 5+ years of solid analysis experience in a similar function. Start-up or entrepreneurial experience is a plus!
• Exceptional data analysis skills. Experience with SQL and BI tools such as PowerBI, Tableau, or Google DataStudio is a plus.
• Strong communication skills, especially in the ability to present information & data clearly and compellingly.
• Ability to innovate and think creatively and strategically about how to use data to improve our operations and enhance customer experience.
• Ability to navigate ambiguity, juggle multiple tasks, think independently, demonstrate sound judgment, and problem-solving.
• Bachelor/Undergraduate degree with excellent grades.

About the role

This role is the direct contact between Turaco and its customers. The Contact Center associate will speak with customers over the phone to explain insurance products, benefits, and payment methods to customers. The Contact Center associate will also upsell and cross-sell other products that are useful to the customer.

Roles and responsibilities

Telesales

• Engage at least 100 customers daily on the phone to upsell or cross-sell Turaco products while offering excellent customer service.
• Follow up and close on initial sales contacts.
• Adjust the sales script provided to better meet the needs and interests of specific individuals within the potential customer list provided.
• Achieve agreed-upon sales targets within the stipulated schedule.

Contact Center

• Explain technical product features and answer potential and existing customer questions about Turaco products.
• Understand and strive to meet or exceed Contact center metrics while providing excellent consistent customer service.
• Product Knowledge; Learn and understand all products and partnerships undertaken by Turaco.
• Register new customers to our database and other data entry requests as needed.
• Address customer inquiries regarding products and claims submission, amongst others in a timely manner.
• Respond efficiently and accurately to callers, explaining possible solutions and ensuring that customers feel valued.

Qualifications, Skills, and Experience

• A College diploma or Bachelor’s Degree (or equivalent post-secondary qualification) from an accredited Institution
• Previous telesales experience, in a call center, or retail/service center where you have been selling a product or service to a customer directly is preferred.
• Fluency in English and Swahili is a requirement for this role. The ability to communicate with customers who speak your native language (mother tongue) is an added advantage.
• Able to constantly operate a computer and record data with proficiency.
• Exceptional customer service with exceptional verbal and written communication skills.