Operations Assistant II

JOB PURPOSE:

The Operations Assistant position ensures that the Global Programmes & Resources (GPR) Team are able to deliver on its strategic priorities and contribute effectively to the WV Partnership’s Global Strategy by providing administrative support to the teams / sectors within GPR. The Operations Assistant will work with the staff across the GPR group providing support in areas of coordination, administration, scheduling, planning, on-boarding, and reporting.

KEY RESPONSIBILITIES:

• 40% - Manage the administrative support for the operations of three teams within the Global Programmes & Resources group: Education, Child protection and other stakeholders.
• 40% - Information management support in collaboration with Knowledge Management (KM) Advisor.
• 10% - Procurement and Budget/Finance support to the broader GPR Team
• 10% - Other duties as needed

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

• Bachelor’s degree, preferably in Communications, International Development, Leadership or other related fields.
• Excellent command of the English language, verbal and written communication skills.
• Proficiency in the following applications: Office 365 Applications (MS Word, Excel, Outlook, PowerPoint, Teams, Visio, etc.)  Adobe Professional, Zoom, Mailchimp, Poppulo, or Canva.
• 3-5 years of administrative support experience in a global, multi-sectoral and multi-national organization is strongly preferred.
• Strong organizational & follow-through skills; good analytical and problem-solving aptitude.
• Proactive attitude, ability to contribute to finding solutions and working to address supported teams’ needs.
• Excellent project management skills with keen attention to detail and focus on delivery.
• Experience with writing reports, summaries, briefs and newsletters.
• Proven experience with managing calendars and schedules, setting up & running virtual meetings, organizing & supporting in-person events across all time zones.
• Experience in working with diverse and multicultural teams; proven ability to communicate with people from various organizational levels.
• Resilience and ability to work independently in a fast-paced environment with competing priorities and multiple stakeholders.
• Diligence and ability to focus on repetitive technical tasks with the process improvement aptitude
• Solution-oriented and with ability to offer insights to carry out the job more effectively and efficiently

PREFERRED KNOWLEDGE & QUALIFICATIONS:    

• Good working knowledge of document formatting, creating presentations, and webinar management.
• Experience in working remotely with geographically dispersed teams; strong interpersonal and cross-cultural skills.
• Positive, can-do attitude with a strong inclination towards serving others and teamwork.

TRAVEL AND WORK REQUIREMENTS

• This role is to be remote/home working. The person in this role must have the ability and willingness to work flexible hours (including early morning or late-night calls) when necessary to accommodate time zone differences between self and manager and other colleagues supported
• The position requires ability and willingness to travel domestically or internationally up to 5% of the time