Manager Sales, Refund & Uplift - Finance

Brief Description        

• The candidate will implement and maintain revenue accounting processes that ensure completeness, timeliness and accurate processing of sales, refunds and uplift transactions as per agreements, company policies, Revenue Accounting Manual IATA resolutions and Industry requirements.

Detailed Description        
Principal Accountabilities (Responsibility)

• Implement and maintain industry regulations and developments, bilateral agreements, alliances with business partners to ensure compliance, minimize loss and maximize revenues.
• Managing and leading the Airline Revenue Accounting team for timely processing and accounting of the Airline revenue, as per IATA standards & statutory requirements.
• Ensuring accurate and timely statistical & financial reports are submitted to Airline’ Management.
• Ensure that all customer queries relating to refunds, ADMs ticketing errors inhibiting passenger travel are resolved in a timely manner to the customer’s satisfaction.
• Conduct periodic checks to ensure that rules governing the IATA agency program are adhered to by all IATA accredited agents selling KQ.
• Liaising with and coordinating the operations of the Business Process Outsource team and acting as a central and dedicated point of contact with Business Process Outsource
• Ensure timely delivery to the BPO center of BSP and ARC sales Files and reports, TCN and ISR uploads from ATPCO to enable accurate and complete processing of agency sales.
• Oversee and ensure Daily/Weekly/Monthly review of revenue reports to ensure validity and accuracy.
• Ensure sales and uplift Files are received from AMADEUS and transmitted to the BPO center on a timely basis.
• Ensure timely reconciliation and resolution of processing error queues received from the BPO center with the aim of ensuring completeness and accuracy of processing.
• Provide technical lead to the business and the industry in the rollout of the digital Retailing platform i.e. NDC and One Order project
• Reviewing commercial agreements and providing revenue accounting expertise to the commercial department
• Liaise with Interline Team to ensure other airlines exchanges and refund adjustments are billed on the correct applicable fare and refund rules.
• Validate KQ tariffs and agreements to ensure market compliance when it concerns Refunds or Fares validity.
• Stay informed of Industry fraud activities to safeguard the Airline from potential revenue leakages within the network and employ audit procedures.
• Review fare audit supplier's invoices ensuring they are accurate before forwarding them for approval for payment.
• Finance business lead in negotiations, contracting, accounting and settlement of Joint Venture Contracts, SPA, and Codeshare Contracts.
• Handle both internal and external auditors on matters relating to Sales and Uplift processing and reporting.
• Ensure that control over the use of KQ accountable documents maintained by the division is enforced and that proper reconciliation procedures for utilized documents are adhered to.
• Ensuring processes optimization and compliance with the industry rules. Defines the standards for systems to allow customization for the revenue accounting processes to cope with the changing needs of the airline.

Job Requirements        

Qualification (Minimum)  

• Relevant University Graduate from a reputable Institution.
• IATA Diploma in Revenue Accounting.
• Qualified accountant – CPA, ACCA, CA.
• 6 years’ experience in a busy and commercially minded revenue accounting department.

Additional Details        

Other Skills

• Advance computing skills
• People management skills
• Project management skills
• Leadership skills
• Communication skills
• Problem solving
• Organizational skills
• Critical thinking
• Result oriented.
• Strategic influencer