Logistics officer

Roles and Responsibilities

Logistics Operations

• Responsible for providing logistics support across all channels of service delivery (home/office, virtual, clinic hub) to TIBU Health Clients as required in the scheduling continuum for services, including and not limited to wellness, vaccinations, sample collection, and medical consultations.
• Follow up on a patient service delivery cycle to ensure the service is delivered from start to finish.
• Assist and resolve logistics-related inquiries and/or problems, and provide support to customer experience, clinic hub, virtual, and home/office care teams.
• Point of liaison and communication for clinic partners and internal and external laboratories.
• Ensure that excellent customer service is delivered to patients through excellent communication.
• Planning and deploying the movement of healthcare workers (HCWs) and courier officers in field and clinic operations through TIBU Health tech platforms and other relevant 3rd party channels to ensure effective healthcare service delivery.
• Ensure Tibu Health drivers’ and riders’ deployments are done efficiently and cost-effectively. 
• Ensure clinic partners are provided with status updates on report turnaround time, test outsourcing, and delays where applicable.
• Ensure that standard procedures for the outsourcing of laboratory tests are adhered to.
• Develop and maintain a registry to ensure accurate data compilation for clinic partners and all other deployments.
• Assist in implementing medical logistics standard operating procedures and policies and ensure that relevant stakeholders adhere to these processes.

Quality Management

• Manage Tibu kit-bags to ensure inventory is well maintained and meets infection prevention and control standards.
• Coordinate with the procurement department for biweekly kit-bag supplies. Supervise HCWs to ensure the kit-bag standards are adhered to.
• Ensure that scheduled maintenance of all logistics equipment and resources is conducted as planned.
• Ensure that all teams deploying for service delivery of TIBU Health Clients have the right tools and quantity for tasks allocated to them.
• Ensures to adhere to established guidelines for healthcare service delivery and compliance with applicable policies and SOPs.
• Ensure timely submission of well-filled-out documents (manual or digital) such as insurance claim forms, laboratory results, and prescriptions to TIBU Health Clients.
• Participate in developing CMEs and grand rounds for continuous medical education; attendance of TIBU Health CME meetings is mandatory.
• Adhere to quality standards as indicated in the TIBU Health Quality Manual.
• Maintain a registry on COVID services and logistics incidents across the service delivery channels. 
• Participate in root cause analysis meetings as required.
• Submit weekly and monthly reports to the Logistics Lead on medical-logistic performance including weekly Tibu Health driver & courier performance, weekly individual performance, monthly COVID service, bi-weekly kitbag inventory status, etc.
• Assist with patient satisfaction and retention efforts by the Company.
• Other related duties as assigned by your supervisor.

Skills:

• Computer literate with an above-average typing speed.
• Good verbal and written communication skills.
• Good record-keeping abilities.
• Thorough and organized with excellent listening skills.
• Ability to calm frustrated, anxious, or grieving customers.
• Capacity to navigate stressful situations with ease.
• Flexible to work shifts, which may include work during evenings, weekends, and public holidays.
• Always maintains a positive and constructive attitude.

Requirements:

• Diploma or Degree in Procurement and Logistics Management - Medical background on Clinical Medicine or Laboratory Technology would be an added advantage.
• Must have working computer skills including MS Word / Docs, Excel / Sheet.
• Basic experience in logistics/transport management software will be an added advantage. 
• At least 1 year of work experience in logistics post-graduation or in a clinical setting.