Internal Communications Officer

KEY RESPONSIBILITIES:

Group Communications

• The Internal Communications Officer will design and lead several internal communication campaigns each year. This may include building buy-in for our Group Mission, Vision and Values; Increasing transparency on key brands, projects, people processes and programs; engaging staff on organizational culture; leading staff engagement around business change and transformation processes
• Ensure organizational initiatives and projects are successfully communicated to employees
• Create core messages and materials to support those priorities, with regular editing and ghostwriting 
• Develop roll-out processes to ensure information consistently reaches staff at all levels, in all countries
• Ensure internal communications messages are consistent across all mediums and for different departments of the organization
• Ensure internal communication messages are consistent with external communication messages
• Plan, edit and write content for a variety of internal communications mediums, such as a staff intranet (Yammer), monthly magazine or regular email bulletin.
• Work the One Safal Magazine in collaboration with the internal team to ensure consistency of content, look and feel
• Coordinate with BU Marketing teams to ensure that activities / events are launched internally and messages aligned across the Group
• Work with CSR teams to ensure activities are highlighted and published across the Group
• Work closely with the IT department to secure digital solutions that enhance the employee internal communications content experience

Staff Engagement and Feedback 

• The Internal Communications Officer will help senior leaders identify, prioritize, and respond to trends in staff feedback. This means developing a network of staff contacts across the Group to keep a pulse on the staff experience. 
• Speak monthly with People leads and staff at all job levels to understand how key messages are landing 
• Creating engaging campaigns that continuously leverage the organizations brand

Organisation Response in Challenging Situations

• The Internal Communications Officer provides hands-on support to senior leaders managing teams through change or crisis to ensure employee safety and organization continuity. 
• Procurement responsibility
• Closely work with the procurement department to secure competitive services and products that support staff engagement and communication.

Requirements

Qualifications required:

• Minimum academic qualification: 
• A degree-level qualification, preferably in Media and Communications /Marketing and PR / Journalism/ business administration/development studies
• Qualifications as an added advantage:

Experience required:

General work experience (years):

• 2- 3 years’ experience within the communication space: PR / media / digital /eventing
• 1-2 years’ experience within NGO/ Cooperate Philanthropy and sustainable development sector
• Industry: Non-Profit Sector/ Public Relations / Media and communications

Key competencies and skills:

• Strong leadership and influencing skills: Able to work with and influence senior management on a day to day basis.
• High quality written and verbal communications skills
• Well-developed organisational skills
• High level of computer literacy, advanced skills in MS Word, Excel, PowerPoint, Project, Outlook, High level of interpersonal and communication skills
• High level of attention to detail
• Ability to establish strong working relationships
• Demonstrated ability to use initiative and judgement
• Proven ability to effectively work autonomously or in a team as required
• Capacity to prioritise work & negotiate on conflicting timeframes
• Demonstrated competencies in the provision of excellent administrative services
• Knowledge of Internet/intranet and content management

Language requirements:

• English
• Kiswahili

Computer literacy:

• Computer Skills: MS Office Suite
• Social Media expertise: Facebook, Instagram, LinkedIn and Twitter

Personality profile:

• Ability to bring diverse teams together
• Innovative & Creative Attention to detail Excellent communicator
• Analytical, Organized and passionate about giving back.