Interim M&E System Business Manager

The Opportunity

As part of the Impact Evidence and Performance team, the primary role of the M&E System Business Manager is to understand, maintain and support the organisational M&E System (PMERL)  based on Amp Impact from an M&E functional and utilisation perspective.  You will be key in ensuring successful utilisation, adoption and support, in particular with regard to training and reporting as well as  the ongoing use of the system, aligned to Plan’s M&E frameworks and operating standards and procedures. 

As part of the Pamoja Portfolio of Change you will work closely with the other functional teams that are responsible for other critical process and system components. In addition, you will be expected to support users in the live PMERL environment as well, including developing custom reports or dashboards as well as support in data analysis on PMERL data. The role manages 2 people (one matrix management with the Performance and Insights Manager).

The Person

In order to succeed in this role you will need:

• Proven experience of supporting M&E and/or Salesforce/Amp Impact systems in a large and matrix organisation.
• Knowledge of Monitoring & Evaluation operations, principles, practices and processes.
• Experienced in the use of reporting tools to develop standard and ad hoc reports including Power BI
• Experience in setting metrics and analytics and the ability to analyse data for operational and strategic decision making.
• Experienced in providing support to users of complex systems at varying levels of competency.
• Customer focused and strong stakeholder & user management skills.
• Excellent understanding and application of MS Excel.
• Must be adaptable and able to work independently on multiple tasks, prioritise workload effectively and meet deadlines in a fast-paced environment.
• Strong analytical skills and robust problem-solving skills.
• Attention to detail; accurate and observant.
• Fluent in English with strong verbal and written communication and interpersonal skills.