Information Technology Business Partner

Key Purpose Statement

The Information Technology Business Partner will be mandated with:

• Establishing and maintaining a productive working relationship with the business function in ensuring that IT services align with and support business objectives.
• Efficiently manage and resolve business function/area IT issues, whilst achieving high user satisfaction, minimal disruption to business operations and adherence to IT governance and security protocols.
• Identifying opportunities for process improvements within the business function/area and implement technology solutions that drive efficiency

Key Duties & Responsibilities    

• Effective IT-Business Collaboration: Establish and maintain a productive working relationship with the business area, ensuring that IT services align with and support business objectives.
• Seamless IT Service Delivery : Efficiently manage and resolve business function/area IT issues, achieve high user satisfaction scores ensuring minimal disruption to business operations
• Service Quality and User Satisfaction : Maintain high levels of satisfaction among end-users within the business function/area through responsive and efficient IT service delivery
• IT Security and Compliance : Drive and ensure IT governance and security within business function/area to ensure compliance to regulatory requirements and audit standards
• Enhanced Process Efficiency : Identify opportunities for process improvements within the business function/area and implement technology solutions that drive efficiency

Skills, Experience & Education    

Qualifications:

• A Bachelors Degree in Information Technology, Information Systems or a related field
• A post graduate qualification will be advantageous
• Relevant certifications (e.g., ITIL, Agile) will be advantageous

Experience:

• 12+ years in IT, with 2+ years in a business-facing IT role
• Experience in IT operations, service management, or project coordination within a complex organizational structure

Skills:

• Ability to analyze and resolve issues within the assigned business function/area, balancing both tactical and operational requirements
• Strong interpersonal skills to collaborate effectively with stakeholders and manage expectations within the business function/area
• Familiarity with IT service management practices, incident resolution, and root cause analysis
• Basic project management skills to support IT projects and process improvements within the business function/area
• Understanding of IT compliance, data privacy, and security standards to support business function/area adherence to policies