ICT Support Associate

Role Summary

The role of the ICT Support Associate is to offer Leve-1 ICT support and to assist with the implementation and maintenance of ICT infrastructure at the school.

Key Responsibilities:

• Logging and resolution of ICT requests and escalating in a timely manner.
• Assist in the implementation and support of all ICT initiatives and information systems.
• Assist in the implementation of ICT policies and design of Standard Operation Procedures.
• Ensure timely installation, configuration, and maintenance of ICT hardware, software, and network equipment.
• Assist in the implementation of information security-related best practices for all ICT services available at AKES units in Kenya.
• Assist schools in identifying and quantifying ICT needs with guidance from central office IT.
• Maintain updated inventory records for ICT hardware, software, and network equipment within the cluster.
• Ensure regular updates to operating systems, anti-malware solutions, and other systems for all computers.
• Ensure preventive maintenance and service of ICT equipment on a quarterly basis.
• Ensure timely troubleshooting and repair of faulty ICT equipment; liaise with respective departments and external service providers for resolution of technical issues.
• Provide technical training to the users of ICT services as and when required.

The requirements

Qualifications and skills:

• Bachelor’s degree in Information Technology, Computer Science or related field.
• Relevant ICT certifications would be an added advantage.
• 2-3 years of experience in ICT support roles, preferably in educational institutions.