Head of Rescue and Training Services

Key Responsibilities
Strategic Leadership

• Develop and execute a strategic vision for the Rescue and Training Services to drive operational excellence and industry leadership.
• Lead the department in delivering exceptional value to clients while ensuring long-term sustainability and growth.

Rescue Services Management

• Oversee ambulance operations, ensuring 24/7 availability and excellence in medical evacuation (road and air).
• Ensure compliance with all local and international safety standards and medical protocols.
• Implement robust systems for efficient fleet management, vehicle maintenance, and emergency response coordination.

Training Centre Management

• Expand the training centre’s portfolio by offering industry-relevant courses such as BLS, ACLS, EMT, OSH, and Disaster Preparedness.
• Ensure the centre is fully accredited (e.g., by TVET) and maintains high standards in course delivery and certification.
• Develop partnerships with organizations, corporates, and individuals to increase course uptake.
• Oversee the recruitment, training, and certification of trainers and support staff.

Operational Excellence

• Mainstream emergency response protocols across outpatient centres and establish training programs for healthcare staff.
• Implement robust quality assurance processes for both rescue and training services to ensure toptier service delivery.

Collaboration and Marketing

• Develop and implement a marketing strategy for Rescue and Training Services, targeting individual clients, corporates, and institutions.
• Collaborate with internal and external stakeholders to build partnerships that enhance service offerings.

Financial and Resource Management

• Manage departmental budgets, ensuring optimal allocation of resources and cost efficiency.
• Procure and maintain high-quality equipment and resources for both rescue operations and training programs.

Qualifications and Experience

• Bachelor’s degree in Emergency Medical Services, Healthcare Management, Public Health, or a related field. A Master’s degree is an added advantage.
• Minimum of 7 years’ experience in emergency medical services or training, with at least 5 years in a leadership role.
• Certified in Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), and Emergency Medical Technician (EMT). Certification as a trainer is highly desirable.
• Knowledge of Occupational Health and Safety (OSH) guidelines and labor laws.
• Proven experience in developing and managing training programs and leading emergency operations.
• Strong leadership, strategic thinking, and decision-making skills.
• Excellent communication, collaboration, and marketing abilities.

Key Competencies

• Visionary leadership with a focus on innovation and operational excellence.
• Strong interpersonal skills to build relationships with stakeholders and clients.
• Ability to work under pressure in high-stakes situations.
• Deep understanding of healthcare regulations, training accreditation requirements, and emergency response protocols.