Fixed Term Retail Operations Officer

KEY TASKS AND RESPONSIBILITIES

Operational Efficiency

• Manage time, tasks, and outputs to meet predetermined requirements, task cycle times and/or work deadlines.
• Follows standardised operating procedures, provides administrative support, delivers on daily production standards, and adheres to service and quality standards.
• Onboard new customers on administrative data system following laid down guidelines as: KYC, AML & Screening Process (Done at BSO Stage), Sanction screening, PEP due diligence, Customer Risk Rating, Ultimate Beneficial Owners Identification.
• Requirements as per the checklist on new business form
• Independent verification of the National ID card through IPRS

Data Management - Protection and Privacy – Ensure only clean data is introduced into the system and ensure privacy of client data is maintained as aligned to the Data Protection Act of 2019. Ensure alignment and conforming to BU Data Governance Frameworks.

Customer Service

• Communication to customers once account is opened (Email/SMS)
• PIN verification
• Response to general account opening queries

Behavioural skills/competencies

• Ability to flexible, agile and adaptable to change.
• Time management and ability to prioritize.
• Ability to communicate and work well within a team.
• Ethics & Integrity

Risk & Compliance Management, Control Environment, and Internal Governance

• Escalate risks/control breaks to management when identified.  Assist in management of those risk/control breaks.
• Assist in audit management process as required by manager.
• Compliance to all regulatory requirements and internal policies

Financial Management

• Personal input in management of unit’s budget by avoiding wastage of resources and expenses.

SKILLS AND COMPETENCIES

• Good communication skills (written & oral)
• Positive attitude to work.
• Good assessment, analytical and problem-solving skills
• Ability to interact at all levels. /Stakeholder management
• Financial management & report writing skills.
• Proven planning, co-ordination, and time management skills
• Business Awareness – Financial markets
• Keen - attentive to detail

KNOWLEDGE & EXPERIENCE

• At least 2 years’ relevant experience
• Knowledge of financial service operations and financial markets
• Technical Knowledge – product, process, and KYC/AML compliance requirements knowledge.
• Customer Care

QUALIFICATIONS

• Business related Degree