ERP System Administrator

ABOUT THE OPPORTUNITY AND RESPONSIBILITIES

The ERP System Administrator will manage and maintain our Enterprise Resource Planning (ERP) system. The successful candidate will be responsible for configuring, optimizing, and troubleshooting the ERP system to ensure seamless integration, security, and performance across the organization. This role requires a strong understanding of ERP systems, database management, system integrations, and end-user support.

Key Responsibilities:

• ERP System implementation & Management: Install, set-up, configure, upgrade, and maintain ERP applications (Odoo, SAP, Microsoft Dynamics, Oracle.) to ensure system stability and performance.
• System Integration: Ensure seamless integration between ERP and other business systems (Core Banking System, ATS, HRMS, Internal & external financial systems, CRM, IMS. Payment Hub) through APIs or middleware.
• User Access & Permissions: Manage user accounts, roles, and permissions within the ERP system. Provide role-based access control to ensure compliance with organizational security policies.
• Performance Monitoring: Monitor system performance, identify bottlenecks, and optimize system configurations to ensure high availability and minimal downtime.
• Troubleshooting & Support: Provide technical support to end-users, troubleshooting issues related to the ERP system, resolving incidents in a timely manner, and escalating issues as needed.
• Data Management: Oversee data migration, backups, and data integrity in the ERP system. Ensure data is accurately entered, stored, and retrievable when needed.
• System Updates & Patches: Regularly apply updates, patches, and new releases to the ERP system and related applications to enhance functionality and security.
• ERP Customization: Configure and support in customization of ERP modules to meet the specific needs of the business. Work with developers, business analysts and business units to gather requirements and implement changes as needed.
• Documentation: With the business analysts, maintain comprehensive system documentation, including configuration details, troubleshooting guides, and user manuals. Ensure knowledge is transferred to relevant team members.
• Training & Support: Provide training to end-users, helpdesk teams, and administrators to enhance their proficiency with the ERP system. Conduct ongoing training as new features are added with the support of the IT Support Associates.
• ERP Security: Implement security protocols and monitor user activity to ensure the integrity and confidentiality of ERP data with the guidance of the Sr Information Security Officer. Ensure compliance with relevant regulatory requirements.
• Collaboration: Work with cross-functional teams, including finance, P&C (HR), Operations, and IT, to support ERP system needs and optimize workflows across the organization.

WHO WE ARE LOOKING FOR

• Proven minimum 5 years IT experience and 3 years experience as an ERP System Administrator or similar role.
• Strong understanding of ERP and cloud-based ERP (Odoo, SAP, Microsoft Dynamics, Microsoft Navision, Oracle, NetSuite, Bamboo HR).
• Experience with system integrations and working with middleware and APIs.
• Knowledge of database management (e.g., SQL, Oracle DB) and data integrity best practices.
• Ability to configure, troubleshoot, and maintain complex ERP environments.
• Experience with user access control, role-based permissions, and security protocols.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, both written and verbal, and ability to collaborate with multiple teams.
• Ability to work independently and prioritize tasks in a fast-paced environment.

Additional preferred qualifications:

• Certifications related to ERP systems.
• Experience with data migration and system upgrade processes.
• Knowledge of ERP customizations.
• Familiarity with reporting tools and BI integrations within ERP systems.
• Experience with DevOps, automation tools, or software testing is a plus.