Inkomoko Careers

ABOUT THE OPPORTUNITY AND RESPONSIBILITIES

The Head of IT Projects (PMO) is responsible for overseeing the Project Management Office (PMO) under the IT department, ensuring the effective delivery of IT projects aligned with the department’s and organization's strategic goals. This role involves leading the project portfolio, managing project managers, establishing PMO standards, and driving collaboration across teams to ensure successful project execution within scope, time, and budget constraints.

Key Responsibilities:

Strategic Leadership

• Define and implement the PMO framework, methodologies, and processes in alignment with organizational objectives.
• Collaborate with senior management to align IT projects with business goals and strategy.
• Lead the development of project portfolios, ensuring prioritization and resource allocation.

Project Portfolio Management

• Oversee the execution of all IT projects, ensuring on-time delivery and alignment with strategic outcomes.
• Monitor and report on project performance, risks, budgets, and milestones to stakeholders.
• Ensure appropriate resource allocation across projects while optimizing efficiency and productivity.

Governance and Compliance

• Establish and enforce project governance practices, including risk management, change control, and compliance standards.
• Ensure project documentation, reporting, and reviews are in line with organizational and regulatory standards.

Team Leadership

• Build, manage, and mentor a team of project managers, ensuring continuous development and high performance.
• Foster a culture of accountability, collaboration, and excellence within the PMO team.

Stakeholder Engagement

• Act as the primary liaison between IT, business units, and external vendors for project delivery.
• Communicate project goals, challenges, and successes effectively to stakeholders at all levels.

Continuous Improvement

• Continuously evaluate PMO processes and tools, driving improvements to enhance efficiency and effectiveness.
• Stay updated on industry trends and integrate best practices into project management approaches.

WHO WE ARE LOOKING FOR

Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Master’s degree or MBA preferred.

Experience:

• Minimum 8-10 years of experience in IT project management, with at least 5 years in a leadership role.
• Proven track record of managing large-scale IT projects across diverse technologies, industries and geographic locations.

Skills and Competencies:

• Strong understanding of project management methodologies (Agile, Waterfall, and Hybrid).
• Proficiency in project management tools (Microsoft Project, JIRA, or similar).
• Excellent leadership, team-building, and interpersonal skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Superior communication and stakeholder management skills.
• Knowledge of IT infrastructure, software development lifecycle, and enterprise systems is a plus.

Certifications:

• PMP (Project Management Professional) (A must)
• PRINCE2 Practitioner
• Agile certifications (e.g., Certified ScrumMaster, SAFe) (A must)
• ITIL Foundation (Preferred)

Key Performance Indicators (KPIs):

• Quality of planning.
• On-time, within-budget project delivery rates.
• Effective and timely communication.
• Stakeholder satisfaction scores.
• Team performance and retention metrics.
• PMO process improvement effectiveness.

 

ABOUT THE POSITION

Inkomoko is seeking an experienced Chief Technology Officer (CTO) to lead our technology strategy and innovation as the organization grows rapidly.. The CTO will be responsible for shaping and executing Inkomoko’s technology vision to match our social impact, ensuring our internal systems are efficient and our external-facing technology solutions are user-friendly, adaptable, and aligned with local needs/context.

The ideal candidate will have a deep understanding of the East African technology landscape and a proven track record in developing fit-for-purpose solutions in a rapidly scaling social enterprise.  The CTO also ensures that the organization’s technology strategy aligns with its goal of promoting sustainable business growth, job creation, and improved livelihoods across Africa.

Specific responsibilities include:

Technology Strategy:

• Develop and implement a comprehensive technology strategy that aligns with Inkomoko’s mission and business objectives for scale and relevance.
• Establish a “good governance” structure for IT across the global entity. 
• Identify technology trends and emerging tools relevant to the East African market.
• Establish key performance indicators (KPIs) and regularly evaluate the effectiveness of technology performance and impact.

Internal Systems Management & Compliance

• Oversee the design and implementation of internal technology systems, cybersecurity, and infrastructure to enhance organizational efficiency, security, and usability by a range of users - ready to handle financial transactions, customer data, and business intelligence tools
• Ensure compliance with regulations in multiple countries of operation, including managing legal and regulatory frameworks, including financial services and data privacy.
• Develop policies and protocols to protect the organization, its partners, and the micro and small entrepreneurs it serves.

External-Facing Solutions

• Lead the development of user-centric products and promote technologies that help refugees and other underserved communities to access financial services and resources.
• Collaborate with stakeholders to understand their needs and tailor technology solutions 
• Work closely with partners, clients, and the community to promote the use of technology in business growth.
• Represent Inkomoko in technology-related forums and partnerships.

Team Leadership

• Build and mentor a high-performing technology team, fostering a culture of innovation and continuous improvement.
• Lead change management initiatives to adopt the various IT changes. 
• Promote collaboration between technical and non-technical teams
• Monitor and report on the progress of technology initiatives to senior management and the Board adjusting plans and strategies as necessary.

Advocacy and Thought Leadership

• Represent the organization in discussions and initiatives on digital financial inclusion and technology-driven business development for micro-entrepreneurs, especially refugees.
• Advocate for policies and initiatives that enable broader access to technology, digital financial services, and entrepreneurial support systems.

Budgeting and Resource Management

• Develop and manage the technology budget, ensuring the efficient allocation of resources.
• Evaluate and select technology vendors and core vendors to the business (Core Banking Systems, data analytics tools). 

WHO WE ARE LOOKING FOR

• Proven experience as a CTO or in a similar senior technology leadership role.
• Strong understanding of technology trends within an Africa context.
• Experience in software development, system architecture
• Demonstrated ability to lead teams and manage multiple projects effectively.
• Excellent problem-solving and decision-making skills.
• Strong communication and interpersonal skills, with the ability to translate technical concepts to non-technical stakeholders.
• A passion for innovation and technology-driven solutions for development
• Familiarity with mobile technology solutions and their application in developing markets.

ABOUT THE OPPORTUNITY AND RESPONSIBILITIES

• This position provides you with the opportunity to work directly with our entrepreneur clients in Inkomoko communities.  As a member of the Business Growth Services team this role will contribute to the direct impact of Kenyan micro and small entrepreneurs to create thriving communities. We are hiring for Kakuma & Lodwar. Successful candidates will be based in either of the above locations. 

Specifically, the positions responsibilities include: 

CLIENT MOBILIZATION (10%)  

• Identify and enroll entrepreneurs based on the criteria to be enrolled in the program. 
• Communicate program details to the community participants and confirm messages have been received. 
• Represent Inkomoko as an Ambassador, outreach to existing structures in the communities. 
• Advise on participants’ criteria to fit the culture and existing businesses in the community. 
• Communicate to Inkomoko leadership about any challenge faced by participants during program implementation 

TRAINING (40%)  

• Ensure that all the entrepreneurs in the program are informed and attend all the training 
• Organize all the training logistics: printing training materials, setting up the training venue, recording attendance, and starting the training on time 
• Provide the training using Inkomoko training materials in  Kiswahili, English & local language. 
• Review and advise the Senior trainer on necessary changes to the training modules. 
• Complete all the training programs in the due time and within budget. 

BUSINESS CONSULTING & CLIENT RELATIONSHIP MANAGEMENT (40%)  

• The intake process for entrepreneurs, including baseline M&E and tracking in our electronic system 
• Conducting monthly site visits to assess business need and opportunity 
• Support and follow up on clients to ensure they are adopting the recommended business practices. 
• Provide informed, strategic, and realistic advice to help the client meet their objectives, or shift their objectives towards better sustainability/profitability 
• Ongoing site visits to provide real-time advising to solve business changes and grow businesses 
• Connect clients to other Inkomoko services, including training and access to finance 
• Keep up-to-date the clients’ business information in an accurate manner 
• Assist investment colleagues with investment applications, due diligence, and clients’ credit Payment 

COMMUNITY  ACTIVITIES COORDINATION AND ADMINISTRATION (10%)  

• Develop a good relationship with all partners and local authorities. 
• Provide weekly and monthly reports on time. 
• Represent Inkomoko stakeholder meetings. 
• Work closely with the Senior Business Development Advisor and Senior Trainer  to organize community activities 
• Assist Inkomoko staff with all in-county communications. 
• Make sure activities in the community are done in a timely manner. 
• Assist the M&E team with surveys and data collection. 
• Provide administrative support as needed. 
• Perform any other duties as assigned 

WHO WE ARE LOOKING FOR

• Digital literacy (basic IT skills for Microsoft office, Excel, PPT) 
• Relationship skills (coaching, listening, empathy, trust) 
• Fluency and Excellent communicator to audiences in English, Swahili. 
• Basic understanding and interest of micro and small businesses 
• Show personal drive, initiative and learning agility  
• Strong financial and accounting skills; familiarity with business financial policies in Kenya  
• Flexible and able to deliver results under pressure 
• Good written and oral communications skills 
• Shows perseverance, personal integrity, and critical thinking skills 
• Outgoing and Social 
• Honest and professional 
• University education/or currently pursuing  Business Administration, Entrepreneurship or any other relevant field  
• Must be based in the respective location. 
• Access to a smartphone 24/7 is a plus. 
• The Candidate should not be employed by any other organization currently.

ABOUT THE OPPORTUNITY AND RESPONSIBILITIES

• Inkomoko seeks a highly talented, organized, and serious individual to help implement our market linkages strategy. Please note, we are hiring for Garissa, Kakuma, Lodwar and Mombasa. Should you be successful, you will be based in either of the locations mentioned above. The BDA will take on the following responsibilities:  

Buyer Engagement  

• Identify and build relationships with new buyers to expand sales opportunities for our MSME clients. This will entail conducting research to understand market trends (demand and supply gaps in the market), challenges and opportunities. 
• Cultivate and strengthen relationships with our existing buyer network.  
• Facilitate connections between buyers and our MSME clients, including sending supplier shortlists and matchmaking reports to potential buyers.  
• Work with Location Leads to identify and recruit entrepreneurs with potential to be linked with markets.  
• Represent Inkomoko in different entrepreneur forums, always aiming to build relationships with potential buyers 
• Coordinate and organize events and activities for market linkages. These may include networking events, online and offline communities, market days, and tours. 

Tender Distribution:  

• Directly manage the tender distribution service for our clients, including tender scrapping, tender vetting, and distribution to clients  
• Provide bid preparation support to clients. This will entail explaining tender requirements and providing bid preparation support where necessary.  
• Work with field teams to identify clients that are a good fit for our tender distribution service and encourage them to apply.  

Research   

• Conduct monthly site visits to assess market linkages needs and opportunities for clients and to provide support to field teams.  
• Monitor market trends, including demand and supply, identify gaps and opportunities in the market and generate actionable for the market linkages programs  

Value chain integration   

• Help design value chain integration programs, including identifying clients that are a good fit for these programs and mapping and bringing onboard external partners.   
• Drive implementation of value chain integration programs for our clients 

Management   

• Supervise & train the Graduate Trainees and Interns as needed. 

WHO WE ARE LOOKING FOR:

The ideal candidate will fulfill the following requirements:  

• Bachelor's degree in Business Administration, Economics, or a related field  
• 3+ years of experience in consulting, business planning, and providing business advice to MSMEs 
• A strong desire to learn market systems approaches to business development.  
• Demonstrated ability to build and maintain partnerships with buyers 
• Basic understanding of tender and procurement processes - bid preparation and application process 
• Flexible and able to deliver results under pressure. 
• Excellent computer skills, especially with MS Excel, Word, and PowerPoint. 
• Excellent written and oral communications skills in English & Swahili 
• Good presentation and training skills 
• Shows perseverance, personal integrity, and critical thinking skills. 
• Access to a smartphone 24/7 is a plus.

ABOUT THE OPPORTUNITY AND RESPONSIBILITIES

• This position provides you with the opportunity to work directly with our entrepreneur clients in Inkomoko communities.  As a member of the Business Growth Services team this role will contribute to the direct impact of Kenyan micro and small entrepreneurs to create thriving communities. We are hiring for Garissa & Dadaab and the successful candidates will be based in these locations. 

Specifically, the positions responsibilities include: 

CLIENT MOBILIZATION (10%)  

• Identify and enroll entrepreneurs based on the criteria to be enrolled in the program. 
• Communicate program details to the community participants and confirm messages have been received. 
• Represent Inkomoko as an Ambassador, outreach to existing structures in the communities. 
• Advise on participants’ criteria to fit the culture and existing businesses in the community. 
• Communicate to Inkomoko leadership about any challenge faced by participants during program implementation 

TRAINING (40%)  

• Ensure that all the entrepreneurs in the program are informed and attend all the training 
• Organize all the training logistics: printing training materials, setting up the training venue, recording attendance, and starting the training on time 
• Provide the training using Inkomoko training materials in Somali, Kiswahili and English 
• Review and advise the Senior trainer on necessary changes to the training modules. 
• Complete all the training programs in the due time and within budget. 

BUSINESS CONSULTING & CLIENT RELATIONSHIP MANAGEMENT (40%)  

• The intake process for entrepreneurs, including baseline M&E and tracking in our electronic system 
• Conducting monthly site visits to assess business need and opportunity 
• Support and follow up on clients to ensure they are adopting the recommended business practices. 
• Provide informed, strategic, and realistic advice to help the client meet their objectives, or shift their objectives towards better sustainability/profitability 
• Ongoing site visits to provide real-time advising to solve business changes and grow businesses 
• Connect clients to other Inkomoko services, including training and access to finance 
• Keep up-to-date the clients’ business information in an accurate manner 
• Assist investment colleagues with investment applications, due diligence, and clients’ credit Payment 

COMMUNITY  ACTIVITIES COORDINATION AND ADMINISTRATION (10%)  

• Develop a good relationship with all partners and local authorities in Garissa. 
• Provide weekly and monthly reports on time. 
• Represent Inkomoko in Garissa,Hagadera,Ifo and Dagahley camps stakeholder meetings. 
• Work closely with the Senior Business Development Advisor and Senior Trainer  to organize community activities 
• Assist Inkomoko staff with all in-county communications. 
• Make sure activities in the community are done in a timely manner. 
• Assist the M&E team with surveys and data collection in Garissa and Dadaab 
• Provide administrative support as needed. 
• Perform any other duties as assigned 

WHO WE ARE LOOKING FOR

• Digital literacy (basic IT skills for Microsoft office, Excel, PPT) 
• Relationship skills (coaching, listening, empathy, trust) 
• Fluency and Excellent communicator to audiences in English,  Swahili and Somali highly desirable 
• Basic understanding and interest of micro and small businesses 
• Show personal drive, initiative and learning agility  
• Strong financial and accounting skills; familiarity with business financial policies in Kenya  
• Flexible and able to deliver results under pressure 
• Good written and oral communications skills 
• Shows perseverance, personal integrity, and critical thinking skills 
• Outgoing and Social 
• Honest and professional 
• University education/or currently pursuing  Business Administration, Entrepreneurship or any other relevant field  
• Must be based in the respective location. 
• Access to a smartphone 24/7 is a plus. 
• The Candidate should not be employed by any other organization currently

ABOUT THE OPPORTUNITY AND RESPONSIBILITIES

• Inkomoko is seeking an exceptional Senior Business Development Advisor - Market Linkage to help drive our market linkages services to our more than 40,000 MSME clients.  This role will entail building strategic relationships with buyers in different industry sectors, including INGOs, public institutions, and private organizations. The BDA will be responsible for interacting with the local business community, look out for market opportunities suitable for our clients, and build lasting relationships with local buyers, engaging with existing and new buyers, and connecting them with our MSME clients. S/HE will also support tender distribution service and help to integrate 50 MSMEs into value chains, with a focus on helping micro and small-scale producers acquire product certification from relevant government institutions. 

Key Responsibilities

• Buyer engagement: Identify and cultivate relationships with existing and new buyers to expand sales opportunities for our MSME clients; facilitate connections between buyers and our MSME clients. 
• Tender distribution oversight: Manage the pilot tender distribution service for small and medium clients. This will include providing training on bid preparation and application. 
• MSME integration into formal value chains: Lead efforts to integrate MSMEs, especially micro and small-scale producers, into formal value chains; this will involve collaborating with relevant government institutions and stakeholders to facilitate the acquisition of product certification  for select- MSME clients. 
• Supervise market research: Oversee and manage market research activities, providing guidance and support, and ensuring the team's performance is up to standards; and ensures that all research activities adhere to organization standards and best practices while upholding data privacy and ethical guidelines. 
• Manage and coach a team of Business Associates and graduate trainees and ensure service quality: Give direction, support, and advice to ML team Business associates and graduate trainees to develop their skills, knowledge, and abilities essential to deliver higher-quality market linkage services to clients. 
• Collaboration with Programs Manager: Work closely with the Programs Manager to align market linkages activities with the overall Business Growth Services strategy; generate and share insights and recommendations to contribute to the development of meaningful market linkages services for our clients 

WHO WE ARE LOOKING FOR

The ideal candidate will fulfill the following requirements:  

• Bachelor’s degree in marketing, Business, Economics, or related field 
• 5+ years of work experience in relevant or applicable field 
• Strong leadership and team management skills 
• Exceptional interpersonal and communication skills 
• Exceptional business acumen 
• Demonstrated ability to build and maintain partnerships with buyers. 
• Experience providing market linkages services to MSMEs, preferably including refugee owned. 
• Experience working with MSMEs, fostering value chain integration. 
• A strong understanding of tender and procurement processes - bid preparation and application process 
• Previous strong sales experience would be a huge plus. 
• Previous experience managing people. 
• Strong work and collaboration skills

ABOUT THE OPPORTUNITY AND RESPONSIBILITIES

• Reporting to the Senior Trainer, the trainer will implement Inkomoko training for a variety of businesses in Lodwar. Specific responsibilities include: 

TRAINING IMPLEMENTATION (70%)

• Deploy a wide variety of training methods - both in-person and digital - iterating as needed. 
• Identify needs of the different clients sets and come up with viable solutions for them to suit their gaps and needs in terms of training. 
• Implement training in your location(s) according to Inkomoko curriculum and method. 
• Recommend clients that need extra/specific attention to the relevant Business Development Advisors of the location. 
• Participate in capacity-building workshops on a range of topics related to business growth, accounting, finance, marketing, human-centered design, innovation, etc 
• Assist Senior Trainers to develop and harmonize training content to fit MSMEs needs. 
• Coordinate with BDAs/field officer efforts about the training to clients and partners to ensure full participation. 
• Draft training reports from assigned locations and update the online report. 

MANAGEMENT & COORDINATION (20%)  

• Collaborate with location leaders to establish the training calendar. 
• Manage trainings for all incoming clients in your specific locations 
• Represent the company in a highly professional manner in stakeholders’ and government meetings and events in the absence of the Director and Training manager. 
• Coordinate with Marketing/communications efforts about the trainings to clients and partners to ensure full participation 
• Manage the Training support associate in your location to implement training logistics 

OPERATIONS & ADMINISTRATION (10% time)  

• Record billable hours and activities in organizational tracking systems (Odoo, etc) 
• Work with the Monitoring & Evaluation Manager to conducts spot checks and ensure trainings are assessed for impact and value to entrepreneurs 
• Attend all Company-wide meetings and maintain organizational values in all situations 

Minimum Qualifications

The ideal candidate will fulfill the following requirements:  

• +3 years of work experience in relevant fields and serving entrepreneurs. 
• Education requirement: University degree in Business Management, and other relevant academic qualification) 
• Experience business training, facilitation, and providing business advice. 
• Financial and accounting skills; familiarity with business financial policies in Kenya 
• Flexible and able to deliver results under pressure. 
• Experience working with several teams remotely. 
• Excellent computer skills, especially with MS Excel and Word 
• Good written and oral communications skills 
• Good presentation and training skills 
• Shows perseverance, personal integrity, and critical thinking skills. 
• Outgoing and Social 
• Honest and professional 
• Excellent communicator to audiences in Ng’aturkana, Swahili and English.

ABOUT THE OPPORTUNITY AND RESPONSIBILITIES

• Inkomoko Kenya seeks a highly talented, organized Senior Trainer who will manage and train a team of Business Development Advisors and Training Support Associates in the livelihood program in Kakuma, replicating the success of Inkomoko in Rwanda and Dadaab refugee complex.

The Senior Trainer will join our team with core responsibilities as follows:
RESPONSIBILITIES

MANAGEMENT (40% time)

Supervision and Team Management:

• Oversee the Training Support Associates team in Kakuma County, including setting work plans, contributing to quarterly performance reviews, and conducting weekly staff check-ins to ensure their alignment with objectives.

Strategic Planning and Goal Alignment:

• Maintain continuous awareness of key program goals, developing daily strategies to achieve targets in line with the allocated budget and organizational culture.

Resource Management and Compliance:

• Collaborate with the Training Manager to plan and manage budgetary allocations, staffing, and other essential resources required to achieve program outcomes effectively.
• Interpret, apply, and ensure departmental compliance with relevant donor guidelines, local policies, laws, and regulations.

Leadership and Communication:

• Lead local staff meetings and organizational activities, effectively disseminating information and encouraging collaboration among team members.
• Ensure strict adherence to organizational HR policies among supervised staff, taking necessary disciplinary actions as needed.

Stakeholder Engagement and Representation:

• Work closely with the Training Manager to ensure seamless operations across various departments such as Managing Director, Loan Department, Finance Department, etc.
• Serve as a strong ambassador for the organizational culture, ensuring its understanding and adherence among all supervised staff.
• Represent the company professionally in stakeholders’ meetings, government events, and other official engagements when the Regional Director or Training Manager is absent.

Reporting and Strategic Insight:

• Continuously monitor industry trends, identify potential risks, and highlight significant activities, promptly escalating these insights to higher management for strategic considerations.

TRAINING IMPLEMENTATION (50% Time)

• Develop and curate tailored content aligned with the unique requirements of clients and the dynamic landscape of refugee businesses in Kenya, Rwanda, and Ethiopia.
• Oversee comprehensive training sessions across all locations within Kakuma County for incoming clients, ensuring consistency and quality.
• Facilitate the continuous professional development of Business Development Advisors (BDAs) by implementing a structured training of trainers program within ongoing classes.
• Utilize a diverse array of innovative training methodologies across multiple locations to cater to varying learning styles and needs effectively.
• Lead training sessions while closely observing and mentoring all Business Development Advisors throughout the training conducted across different sites.
• Identify and prioritize clients requiring specialized attention, directing them to the appropriate Business Development Advisors based on location-specific needs.
• Collaborate with Business Development Advisors and Training Support Associates to orchestrate training activities for clients and partners, ensuring their active engagement and participation.
• Produce comprehensive training reports for designated locations, maintaining up-to-date online documentation to track progress and insights effectively.

OPERATIONS & ADMINISTRATION (10% Time)

Administrative and Reporting Responsibilities:

• Accurately log billable hours and activities into organizational tracking systems such as Odoo, ensuring precise records for invoicing and reporting purposes.
• Ensure the training schedule is consistently updated and accessible on both the calendar and the organization's website, ensuring transparency and accessibility for all stakeholders.
• Collaborate closely with the Monitoring, Evaluation & Learning department to evaluate the impact and value of training programs for entrepreneurs, contributing to comprehensive assessments.

Logistical Coordination and Support:

• Efficiently coordinate and manage Training Support Associates and other training staff or instructors, ensuring seamless logistics for all training activities.
• Attend all Company-wide meetings, actively upholding and promoting organizational values in various situations and interactions.

Reporting and Stakeholder Engagement:

• Provide comprehensive participant or financial reports to funders and partners as required, ensuring transparency and accountability in line with organizational commitments.

WHO WE ARE LOOKING FOR:

The ideal candidate will fulfill the following requirements:

• 5+ years of work experience in relevant fields and serving entrepreneurs
• Education requirement: University degree, Project Management, and other relevant academic qualification
• Has experience  and speaking the main languages since the Kakuma context in Turkana County been effective for efficiency
• Experience business training, facilitation, content development, business consulting, business planning, and providing business advice
• Strong financial and accounting skills; familiarity with business financial policies in Kakuma 
• Flexible and able to deliver results under pressure
• Experience working and managing teams remotely
• Excellent computer skills, especially with MS Excel, Word, project management tools(ie: Trello, etc.)
• Good written and oral communications skills
• Good presentation and training skills
• Shows perseverance, personal integrity, and critical thinking skills
• Outgoing and Social
• Honest and professional
• Excellent communicator to audiences in Swahili and English.
• Access to a smartphone 24/7
• Candidate should not be employed by any other organization with Camp activities currently

ABOUT THE ROLE AND RESPONSIBILITIES

• The MEL Associate will be based in Kakuma, with frequent travel to different sites in the region. He/she will report to the MEL Manager Kenya, based in Nairobi. The roles and responsibilities for this position include:

Data Collection (50%)

• Lead local data collection and data quality checks for Dadaab, Kakuma, Lodwar & Garissa, working with the program teams and the MEL teams for a coordinated approach. 
• Work with the data team to provide feedback on the qualitative and quantitative data collection tools. 
• Work with the manager to plan and execute data collections processes, including surveys and focus group discussions with a variety of client types 
• Communicate with clients about data collection plans and processes, and organize all logistics for successful collection
• Update the project monitoring plan and monitor the indicators of different projects
• Test survey materials, and incorporate feedback in consultation with the MEL team 
• Train and support field staff on the routine monitoring data collection tools, like Survey CTO and Kobo
• Recruit, train, and supervise enumerators or internal stakeholders, ensuring they are trained and following all interview protocols for data collection
• Supervise the data collection in English, on the phone, or with digital tools/systems
• Lead focus group discussions, facilitating and taking notes to capture meaningful insights
• Ensure that surveys and M&E tasks are implemented in accordance with the M&E standard operating procedures set by Inkomoko

Data Organization and Reporting (30%)

• Ensure high data quality and completeness by conducting data cleaning exercises
• Ensure proper storage of data and use of appropriate guidelines to ensure Inkomoko and client confidentiality
• Transcribe data from focus group discussions
• Analyze data in excel and other analysis tools and write summary reports
• Develop and share routine monitoring reports on monthly basis with program colleagues
• Assist in data analysis and donor/partner reporting 
• Ensure data and privacy protections for all content
• Follow up and implement policies and protocols for all company and client data

Other MEL Responsibilities (20%)

• Ensure client’s perspective is incorporated in quarterly program review 
• Support the communication team in gathering significant success stories
• Team meetings and general participation in a variety of company learning and collaboration activities
• Willingness and ability to travel 30% of your time to other field offices/ locations 
• Perform any other activities related to MEL 

CANDIDATE QUALIFICATIONS

The MEL Associate should have experience in MEL, including managing complex data collection processes. Successful candidates will need to demonstrate:

• Bachelor’s degree required 
• 3 years of work experience in MEL or statistics fields
• Experience with Kobo, Survey CTO, Stata, R, PowerBi is a plus, but excellent Excel skills are required. 
• Experience managing teams of enumerators
• Technical skills and experience in data collection, tool development using mobile data collection software, and data management protocols 
• Experience in quantitative and qualitative data methods
• Experience in statistical analysis software and or qualitative data analysis software
• Ability to prioritize tasks and manage multiple deadlines – must be strategic and operational