Director Quality Assurance and Facility Outreach

Duties and Responsibilities
Quality Assurance and Compliance

• Develop and implement hospital-wide quality assurance policies, procedures, and frameworks.
• Ensure compliance with national and international healthcare quality and safety standards.
• Conduct regular audits, quality assessments, and risk management reviews.
• Oversee the implementation of patient safety protocols and infection prevention control measures.
• Coordinate with regulatory bodies such as the Kenya Medical Practitioners and
• Dentists Council (KMPDC), Ministry of Health, and accreditation agencies.
• Investigate patient complaints, adverse events, and sentinel events, ensuring corrective actions are implemented.
• Establish and oversee clinical governance structures and quality improvement committees.

Facility Outreach Services

• Develop and implement strategies for expanding outreach healthcare services to underserved communities.
• Oversee the operationalization of outreach clinics and community-based health programs.
• Collaborate with county and national government health departments, NGOs,
• and other stakeholders to strengthen outreach services.
• Monitor the impact and effectiveness of outreach programs, ensuring alignment with the hospital’s strategic goals.
• Lead health promotion and education initiatives to improve community health outcomes.

Performance Management and Training

• Provide leadership in continuous medical education (CME) and training for staff on quality improvement and best practices.
• Develop key performance indicators (KPIs) and reporting mechanisms to track quality improvement progress.
• Work with departmental heads to drive a culture of accountability, transparency, and excellence in service delivery.
• Foster a patient-centered approach to healthcare service provision.

Requirements for appointment

• Bachelor's degree in Medicine (MBChB) or a related healthcare field.
• Master’s degree in Public Health, Healthcare Management, Quality Assurance, or a related field.
• Minimum of 10 years of experience in healthcare management, with at least 5
• years in a senior leadership role in quality assurance or hospital operations.
• Proven experience in implementing quality management systems in healthcare settings.
• Strong knowledge of national healthcare policies, standards, and accreditation requirements.
• Experience in community health programs and outreach services is an added advantage.
• Training in healthcare Quality assurance added advantage