Digital Content Creator

Key Duties & Responsibilities:

• Act as the chief online learning developer for Trócaire’s Global Hub on Partnership and Localisation, developing methods, processes and guides to support the creation of learning resources.
• Serve as an organisational Focal Point for Trócaire with the service provider of Trócaire’s external learning platform, Fabo.
• Familiarize oneself with Fabo and develop expertise in content creation using this platform.
• Create high quality and creative digital content on the Fabo platform, in collaboration with Trócaire staff and partners.
• Provide expert advice and guidance on digital content creation and learning to Trócaire staff and partners.
• Train Trócaire staff and partners on the use of the learning platform.
• Work with the Global Hub on Partnership and Localisation and Fabo to ensure that digital content is accessible to all users and that the platform offers an excellent user experience.
• Receive and act on feedback to improve the platform user experience on an ongoing basis.
• Provide timely responses and support to Trócaire staff or partners facing challenge in relation to the use of the platform.
• Support with the evaluation of the impact of learning resources, providing regular metrics and insights (including on staff and partner engagement) that will feed into reports produced by the Global Hub.
• Develop digital communications resources for Trócaire’s Global Hub on Partnership & Localisation.
• Provide virtual support for online conference/webinars held by the Global Hub on Partnership & Localisation.
• Carry out the responsibilities of the role in a way which reflects Trócaire’s commitment to the General Data Protection Regulation.
• Supporting mainstreaming of Fabo usage across the organisation.
• Any other reasonable and relevant area of work, depending on the emerging needs.

Behavioural Competencies in Line with Trócaire’s Competency Framework:

• Leading: Reflecting our values of Participation & Accountability, acts to inspire and lead others to achieve their potential, demonstrating Trócaire’s values with integrity in order to achieve our organisation’s objectives.
• Communicating: Reflecting our value of Participation, being one organisation, communicating clearly and transparently across, teams, units, divisions, locations and other external organisations. Getting our message across with impact.
• Collaborating: Reflecting our values of Participation & Solidarity, partnering effectively as One Trócaire organisation and, in solidarity, maintains positive relationships built on trust and respect.
• Stewardship of Resources: Reflecting our value of Accountability and decision-making around the best use of resources. Using our resources transparently, sustainably, ethically, fairly & with integrity; acknowledging Trócaire’s reputation in the use of resources.
• Delivering Results: Reflecting our values of Accountability & Perseverance, getting a quality job done through effective performance, planning and decision making.
• Continual Improvement & Learning: Reflecting our values of Participation & Courage, constantly looking to learn and develop self, employees, and partners to better fulfil Trócaire’s’ mission.
• Flexibility & Change: Reflecting our values of Participation & Courage, adapts positively to change and to different ways of doing things; manages or takes part in change processes in a way that is appropriate to role in the organisation.

Requirements

Qualification:

• An undergraduate degree in IT, computer science or related field.

Experience:

• Experience of eLearning tools and platforms.
• Experience with H5P and/or Articulate Storyline is required.
• Graphic design experience with Adobe XD/in-design/Illustrator is a plus.

Skills:

• Skilled user of content creation tools.
• A creative approach to problem-solving.
• Excellent interpersonal, teamworking and communication skills in order to work with a wide range of people both internally, externally and globally.
• Strong writing and verbal skills.
• Strong time management skills.
• Ability to work independently and as part of a team.
• Commitment to confidentiality of personal information/data.
• Fluency (written and spoken) in English. French and/or Spanish skills are a plus.

Qualities:

• Highly creative and innovative.
• Able to take decisions and take actions independently.
• A proven commitment to teamwork.
• An ability to maintain a positive attitude.
• A high level of attention to detail and ability to effectively multi-task.
• Ability to engage effectively and respectfully with a diverse group of team members and partners from different parts of the world.