Customer Relations Officer

Qualification

Must have:

• A Master’s degree in a relevant area (Marketing/Public Relations/Mass Communication) from an accredited institution.
• Must have at least 3 years’ experience as a Public/Customer Relations Officer/Marketing Officer or a comparable position.
• Must be computer literate.
• Must be affiliated to a professional body

Key responsibilities also include

Reporting to: Director, Meru Campus

 Duties and responsibilities:

• Ensuring that all calls to the Campus are dealt with promptly, in line with the University’s standards and targets.
• Having full knowledge and ability to access all services to help meet the individual needs of our customers.
• Liaising with colleagues in relevant offices so as to resolve inquiries appropriately.
• Ensuring that customers are advised of alternative communication methods.
• Following current procedures when transferring a call to another member of staff for specialist advice.
• Taking ownership and responsibility for all inquiries presented to the Campus
• Dealing with all calls and enquiries received within the Campus in line with the University’s policies and procedures.