Customer Care Agent

WHAT YOU WILL DO:

• Answer incoming calls and respond to customer’s emails
• Enter customer information into MOGO IT system
• Organize outbound calls and customer’s emails. Generating new sales using potential and existing customer networks.
• Management and resolve customer complaints.
• Process customers documents, forms, and applications
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Any other duty assigned

WHAT YOU WILL NEED:

• Diploma/Degree in Business Administration, or related field.
• Strong desire to learn along with professional drive.
• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• Excellent computer skills.
• Ability to adapt quickly and work independently.
• Fluent in English and Swahili.