Clinical Care Operations Lead

Your profile

• We are looking for an autonomous, self-driven Clinical Operations Lead who will work as part of the Medical Team to ensure continued excellence in the delivery of healthcare services by TIBU Health. 

Reporting Line: Chief Medical Officer

Roles and responsibilities

Service delivery and quality management

• Overall implementation lead in the delivery of care across the channels of service delivery for TIBU health. 
• Oversight of the day-to-day activities in each of the channels of service delivery. 
• Determine adequate staffing levels across the channels of service delivery and implement an efficient scheduling mechanism.
• Collaborating internally to ensure the efficient use, allocation, and deployment of human resources to deliver services as required by TIBU Health clients. 
• Ensure seamless patient experience across the service delivery channels.
• Ensure compliance with regulatory boards and government across channels of service delivery including but not limited to valid staff licenses and board licenses.
• Manage clinical incidents and risks by supporting the Quality Assurance Manager on all root cause analysis meetings and participate in the formulation of corrective and preventive actions for any clinical incidents and risks identified.
• Support in the implementation of a quality improvement plan as advised by the Quality Assurance Manager.
• Ensure that scheduled maintenance of all equipment and resources across the service delivery channels is conducted as planned.

Reporting and analytics

• Develop clinical metrics to audit and measure the performance of the service delivery team of TIBU Health according to international guidelines, including but not limited to health outcomes.
• Work with the Logistics lead to develop metrics to measure the performance of the Logistics arm of TIBU Health.
• Ensure consistent reporting to and compliance with the Ministry of Health and regulatory bodies on relevant data as required.
• Develop quarterly management reports on the clinical and logistics performance of TIBU health and share insights with senior management. 

Budgeting and procurement

• Develop the annual and quarterly budgets for each of the service delivery channels and logistics for review and approval by the CMO.
• Ensure rational management of costs across the channels of service delivery.

Team management and capacity building

• Work with the CMO to define human resources needs for the service delivery channels and logistics team, define the scope of work, and support recruitment and onboarding.
• Conduct regular performance reviews for the service delivery channel teams and logistics team.
• Co-develop with other team leads and maintain the onboarding manual for team members joining the medical department.
• Lead on capacity building of the clinical care implementation team by developing and executing a CME calendar based on a multidisciplinary needs assessment

Innovation

• Work with the CMO to collaboratively coordinate, operationalize, and grow innovative pilot programs across the channels of service delivery, for example, Wellness, Chronic Disease Management plans, and primary care.
• Work collaboratively to innovate, build, and continuously review an internal clinical audit system for improved reporting, analytics, compliance, and performance management.
• Work collaboratively to innovate, build, and continuously review the omnichannel platform for efficient and effective service delivery of care.
• Other related duties as assigned by your supervisor.

Skills Required

• Ability to lead teams
• Communication skills, including empathy and the ability to provide clear explanations
• Critical thinking and problem-solving
• Drive to continue learning throughout the career
• Attention to detail

Education and Experience

• Medical degree from a recognized university
• Postgraduate degree in Public Health or Business Administration is an added advantage
• At least 5 years of post-internship experience 
• At least 1 year experience in clinical operations management  
• Experience in working in a busy clinical setting
• Experience in working with technology is an advantage
• Valid ATLS/ACLS/BLS certification 
• Valid professional practising license by a designated regulatory body