Chief Technology Officer (CTO)

ABOUT THE POSITION

Inkomoko is seeking an experienced Chief Technology Officer (CTO) to lead our technology strategy and innovation as the organization grows rapidly.. The CTO will be responsible for shaping and executing Inkomoko’s technology vision to match our social impact, ensuring our internal systems are efficient and our external-facing technology solutions are user-friendly, adaptable, and aligned with local needs/context.

The ideal candidate will have a deep understanding of the East African technology landscape and a proven track record in developing fit-for-purpose solutions in a rapidly scaling social enterprise.  The CTO also ensures that the organization’s technology strategy aligns with its goal of promoting sustainable business growth, job creation, and improved livelihoods across Africa.

Specific responsibilities include:

Technology Strategy:

• Develop and implement a comprehensive technology strategy that aligns with Inkomoko’s mission and business objectives for scale and relevance.
• Establish a “good governance” structure for IT across the global entity. 
• Identify technology trends and emerging tools relevant to the East African market.
• Establish key performance indicators (KPIs) and regularly evaluate the effectiveness of technology performance and impact.

Internal Systems Management & Compliance

• Oversee the design and implementation of internal technology systems, cybersecurity, and infrastructure to enhance organizational efficiency, security, and usability by a range of users - ready to handle financial transactions, customer data, and business intelligence tools
• Ensure compliance with regulations in multiple countries of operation, including managing legal and regulatory frameworks, including financial services and data privacy.
• Develop policies and protocols to protect the organization, its partners, and the micro and small entrepreneurs it serves.

External-Facing Solutions

• Lead the development of user-centric products and promote technologies that help refugees and other underserved communities to access financial services and resources.
• Collaborate with stakeholders to understand their needs and tailor technology solutions 
• Work closely with partners, clients, and the community to promote the use of technology in business growth.
• Represent Inkomoko in technology-related forums and partnerships.

Team Leadership

• Build and mentor a high-performing technology team, fostering a culture of innovation and continuous improvement.
• Lead change management initiatives to adopt the various IT changes. 
• Promote collaboration between technical and non-technical teams
• Monitor and report on the progress of technology initiatives to senior management and the Board adjusting plans and strategies as necessary.

Advocacy and Thought Leadership

• Represent the organization in discussions and initiatives on digital financial inclusion and technology-driven business development for micro-entrepreneurs, especially refugees.
• Advocate for policies and initiatives that enable broader access to technology, digital financial services, and entrepreneurial support systems.

Budgeting and Resource Management

• Develop and manage the technology budget, ensuring the efficient allocation of resources.
• Evaluate and select technology vendors and core vendors to the business (Core Banking Systems, data analytics tools). 

WHO WE ARE LOOKING FOR

• Proven experience as a CTO or in a similar senior technology leadership role.
• Strong understanding of technology trends within an Africa context.
• Experience in software development, system architecture
• Demonstrated ability to lead teams and manage multiple projects effectively.
• Excellent problem-solving and decision-making skills.
• Strong communication and interpersonal skills, with the ability to translate technical concepts to non-technical stakeholders.
• A passion for innovation and technology-driven solutions for development
• Familiarity with mobile technology solutions and their application in developing markets.