Channels & ESB Specialist

Principle Accountabilities

• Provide detailed incident reports and root cause analysis and suggest interventions and solutions for recurring issues affecting the Enterprise Service Bus.
• Maintain a knowledge base of the known problems and solutions.
• Action service requests raised to the channels & integration support team and within the pre-determined SLA.
• Deploy new and manage existing ESB integrations across all environments (SIT, UAT, Pre-Prod and Production) depending on need and requirement.
• Participate in quality assurance (UAT) activities for integration related solutions before they are transitioned to production.
• Documentation of Systems’ operational procedures, System Policies and Standards for reference and compliance. Ensure that they are in place, reviewed and updated
• Ensuring optimal performance and uptime of integration points in order to meet industry standards of acceptable TPS (Transactions Per Second) through the implementation of load testing procedures.
• Provide performance monitoring and tuning, capacity planning and management of ESB systems.
• Ensure real-time monitoring of enterprise systems performance by monitoring their KPI’s through an automated monitoring and event notification system.
• Ensure availability of UAT environments for all Enterprise Systems to enable testing of new solutions.
• Ensure BCP for all Integrations and Applications by running periodic tests for compliance.
• Periodic or ad hoc patching of the ESB environments - applying maintenance updates ensuring the whole environment is up to date in relation to patching.
• Review and maintain audit and compliance recommendations provided by both internal and external auditors.
• Participate in pre-go live activities of integration services and applications this include preparing and presenting CAB documentations for go live approval.

Key Competencies and Skills

Technical competencies

• Knowledge of Operating Systems – LINUX, UNIX, Windows Server.
• Integration Experience specific to Web Services and APIs (SOAP, REST, HTTPS, XML, ISO-20022 and ISO-8583)
• Knowledge in Queue Manger Technologies e.g. Apache Active MQ, Rabbit MQ and Kafka MQ.
• Knowledge in Java technologies Java Spring Boot and Apache Camel
• Knowledge in Database technologies

Leadership competencies

• Performance Management
• Strategic orientation
• Stakeholder influencer
• Result orientation
• Strong communication and team management skills
• Strength in problem-solving, issue-resolution and ability to work in a deadline-driven work environment.

Minimum Qualifications, Knowledge and Experience

Academic and Professional Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, Electrical or Electronics Engineering or related field.
• Experience in the following technologies Java, Spring boot, Apache Camel, Apache Active MQ, Linux Operating Systems, Experience with API-Gateway technologies example WSO2 API Gateway, Experience with any Open Virtual Appliance technologies example OpenShift, SUSE Rancher.
• ITIL Certification

Experience

• A minimum of 4 years’ experience in supporting a busy ICT environment with thorough knowledge of banking operations, system procedures and programming. Should have minimum of 4 years’ experience in Banking Systems and Digital Delivery Channels integrations.
• 4 years’ experience in delivering projects within the financial sector with a minimum of 3 years as a Business Analyst, Systems Analyst or Test Analyst.
• Experience in supporting a busy System Integration environment, preferably an environment that has deployed Service Oriented Architecture (SOA) or Enterprise Service Bus (ESB)
• Familiarity with digital banking channels (e.g., internet and mobile banking, payment gateways, etc.).