Business Growth & Development Manager- Kisumu

Job Description

A leading Micro Finance Bank in Kenya is looking for Business Growth and Development Managers. The role involves working closely with the Area Manager to develop and implement the branch's overall business strategy. Key objectives include assessing business opportunities, expanding the liability and asset portfolios, and driving Bancassurance growth through client acquisition and retention, while ensuring portfolio quality.

The Manager will lead the branch team (Relationship Manager, Senior Relationship Officer, Assistant Manager Branch Operations, Team Leader Sales, Relationship Officer-SME/Micro/Group) in formulating and executing strategies to achieve business growth and development targets. The successful candidate will be expected to aggressively drive branch growth and profitability by building and maintaining strong, profitable customer relationships.

​​​​​​​Job Responsibilities

• Develop business strategic plans that provide clear direction on the business objectives for the region assigned.
• Ensure SMART target setting, monitoring and timely submission of both target documents &appraisal documents within set timelines in the allocated region.
• Lead business growth and development of the branch, agencies and other alternative service outlets attached to the branch.
• Manage and lead the branch team in achieving/ surpassing the set business targets.
• Provide superior level of customer relationship management and promote the sales and service culture through coaching, guidance and staff motivation.
• Drive sales of all products and services at branch level through offering leadership and motivation to the sales team, sales drives , liaison with key relationships among others.
• Offer leadership to managers and staff in the region assigned in a manner that promotes motivation, efficiency, mentoring and to ensure high levels of discipline.
• Development of a high performing team at branch level through training , mentorship, and special assignments.
• Monitor and ensure 100% compliance to all the company policies, processes, procedures and other controls.
• Lead in optimal utilization of people, financial and technical resources within the Branch.
• Chair the Branch Credit Committee and ensure compliance to Credit policy & procedures.
• Budget planning and cost management; Continuous evaluation of branch financial performance against budgets and taking remedial actions where necessary.
• Promotion of the company's brand visibility and image: Being the Key liaison point with the community, participate in community affairs to increase the company's visibility and to enhance new and existing business opportunities.
• Offer leadership to managers and staff in the region assigned in a manner that promotes motivation, efficiency, mentoring and to ensure high levels of discipline.
• Initiate, nurture and ensure profitable business relationship and Partnerships with the customers, community and government structures.
• Communicating and reinforcing the AML-CTF compliance culture established by the board.
• Implementing and enforcing the board-approved AML, KYC & CFT policy within the region and Branch.

Key Measurable Goals

• Growth of the branch liability book.
• Growth of the Branch asset book in all the segments.
• Growth of the bancassurance portfolio.
• Growth of the branch customer base  and sign ups of digital customers.
• Ensure portfolio quality.
• Ensure branch profitability.
• Ensure operational efficiency and compliance.
• Ensure effective performance management.
• Achievement of branch business targets.
• Branch performance in Operations, Compliance, Risk management, Customer Service, Culture and other related surveys.
• Growth, retention and development of motivated and high performing teams.
• Brand visibility within the market.
• Offer leadership to branch staff ,Sales consultants and Remote sales teams (RST).
• Oversee the growth and utilization of agency banking and digital customers.
• Any other role allocated by the supervisor.

Other Requirements

• Bachelor’s degree in a business related field.
• Advanced training in Business Management.
• Master’s in Business or related field preferred.
• Over 8 years’ experience in banking/microfinance business with 6 years in management role with proven record of business growth and management of good portfolio.
• Business Strategy Implementation skills.
• Good presentation skills.
• People management skills.
• Sales / Marketing skills.
• Financial analytical skills.
• Customer service skills.
• Strong communication and negotiation skills.
• Strong relationship management skills.
• Good leadership and influence skills geared towards business growth, staff motivation and customer loyalty.
• Team player and relationship builder.
• Ambitious and self-driven individual.
• Strong communication and negotiation skills with the ability to network and develop business relationships