Business Growth & Development Manager (Branch Manager) Faulu MFB - Nakuru, Kisumu, Eldoret, Kitale

Job Description

Working closely with the Area Manager to formulate and implement the overall Business Strategy for the branch, with the main objective of assessing the business opportunities and growing the liability portfolio, the asset portfolio and Banc assurance, through client acquisition and retention; and ensuring quality of the portfolio.

Manage the branch and offer leadership to staff in formulation and implementation of business growth and development strategies at branch.

The job holder is expected to aggressively drive the branch growth and profitability targets by identifying, developing and maintaining profitable relationships with customers

KEY MEASURABLE GOALS

• Growth of the branch liability book
• Growth of the Branch asset book in all the segments
• Growth of the banc assurance portfolio
• Growth of the branch customer base and sign-ups of digital customers
• Ensure portfolio quality.
• Ensure branch profitability.
• Ensure operational efficiency and compliance
• Ensure effective performance management 
• Achievement of branch business targets
• Branch performance in Operations, Compliance, Risk management, Customer Service, Culture   and other related surveys
• Growth, retention and development of motivated and high performing teams
• Brand visibility within the market
• Offer leadership to branch staff, Sales consultants and Remote sales teams. (RST)
• Oversee the growth and utilization of agency banking and digital customers.

KEY RESPONSIBILITIES

• Develop business strategic plans that provide clear direction on the business objectives for the region assigned
•  Ensure SMART target setting, monitoring and timely submission of both target documents &appraisal documents within set timelines in the allocated region.
• Lead business growth and development of the branch, agencies and other alternative service outlets attached to the branch
• Manage and lead the branch team in achieving/ surpassing the set business targets
• Provide superior level of customer relationship management and promote the sales and service culture through coaching, guidance and staff motivation.
• Drive sales of all products and services at branch level through offering leadership and motivation to the sales team, sales drives, liaison with key relationships among others.
• Offer leadership to managers and staff in the region assigned in a manner that promotes motivation, efficiency, mentoring and to ensure high levels of discipline.
• Development of a high performing team at branch level through training, mentorship, and special assignments
• Monitor and ensure 100% compliance to all the company policies, processes, procedures and other controls
• Lead in optimal utilization of people, financial and technical resources within the branch
• Chair the Branch Credit Committee and ensure compliance to Credit policy & procedures
• Budget planning and cost management; Continuous evaluation of branch financial performance against budgets and taking remedial actions where necessary
• Promotion of Faulu’s brand visibility and image: Being the Key liaison point with the community, participate in community affairs to increase the company's visibility and to enhance new and existing business opportunities
• Offer leadership to managers and staff in the region assigned in a manner that promotes motivation, efficiency, mentoring and to ensure high levels of discipline
• Initiate, nurture and ensure profitable business relationship and Partnerships with the customers, community and government structures
• Communicating and reinforcing the AML-CTF compliance culture established by the board
• Implementing and enforcing the board-approved AML, KYC & CFT policy within the region and Branch
• Any other role allocated by the supervisor

Staff Reporting Directly to the Job Holder

• Universal Bankers
• Assistant Manager Branch Operations   

Others Reporting Indirectly

• All staff in the branch

Education

Essential

• Bachelor’s degree in a business-related field

Desirable

• Advanced training in Business Management. Master’s in business or related field preferred.

Knowledge and Skills

• Business Strategy Implementation skills
• Good presentation skills
• People management skills
• Sales / Marketing skills
• Financial analytical skills
• Customer service skills
• Strong communication and negotiation skills
• Strong relationship management skills

Experience

• Over 8 years’ experience in microfinance business/ Banking with 5 years in management role with proven record of business growth and management of good portfolio.
• Good leadership and influence skills geared towards business growth
• Staff motivation and customer loyalty.
• Team player and relationship builder.
• Ambitious and self-driven individual.
• Strong communication and negotiation skills with the ability to network and develop business relationships.
• Experience in all aspects of lending and banking i.e. risk assessment, monitoring and control of loans
• Loan documentation securities

Personal Attributes

• Excellent interpersonal skills
• Proven sales and business growth capability.
• Aggressive and self-driven and able to work with minimal supervision.
• Demonstrated Leadership Capability
• Proven decision making and problem-solving capability
• Team leader/player
• Ability to offer mentorship support preferred