B2C Growth Lead

GROWTH

• Responsible for strengthening and developing relationships with new and existing referral sources for Tibu.
• Drive increased revenue and profit to achieve the Tibu channel's growth.
• Take ownership of the management of the B2C sales vertical
• Provide market feedback to company leadership regarding competitive offerings, prospect needs and generate product development ideas.
• Analyse, document and communicate the progress of weekly, monthly, quarterly objectives to internal stakeholders; identify areas of concern and assist in generating solutions
• Collaborating with marketing teams to create marketing goals to ensure share of market and profitability of products and services.
• Coordinating with CS to ensure the timely and successful delivery of Tibu’s solutions according to customer needs.
• Monitor and analyse customers’ adoption of the home, virtual and clinic service delivery channels
• Sustaining rapport with key clients (VIPS)  by making periodic visits to explore specific needs and anticipate new opportunities.

PRODUCT

• Be an active member in the product development process, gathering customer feedback and communicating it to the product and marketing team.
• Conducting marketing surveys on current and new product concepts in collaboration with the marketing team.
• Monitor the industry development and wellness hub competitive landscape, identify key trends and developments and regularly update the senior manager team, bringing ideas on new business opportunities to the table.

STRATEGY

• Planning and coordinating the implementation of business changes/ directions  for the business channels
• Developing a robust commercial strategy and tactic to unlock  revenue potential for Tibu Health.
• building and maintaining relationships with clients, consistently multi-tasking between new client acquisition and relationship management.
• Reporting on return on investments of activities carried out.
• Performing any other related duties as may be assigned from time to time.