Analyst, Complaints Management, Internal Alignment, Adherence and MIS

Job Description

To monitor and analyse internal alignment and adherence to the complaints management minimum standards, frameworks and rules implemented across CHNW SA and its value chain.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Banking

Experience Required
Client Coverage

Personal and Private Banking

• 1-2 years
• Experience in complaints management and application of complaints regulations. Experience in data analysis, problem identification and reporting.
• 3-4 years
• Experience of working in either a Branch or Private Banking environment with knowledge of its associated products, processes and systems.

Additional Information

Behavioural Competencies:

• Articulating Information
• Convincing People
• Directing People
• Embracing Change
• Generating Ideas

Technical Competencies:

• Call Reporting
• Compliance
• Customer Reception and Channelling
• Digital Analytics and Reporting
• Product and Services Knowledge