The Jitu.com Careers

Key responsibilities:     

• Perform basic Salesforce administration tasks, including user account maintenance, reports, dashboards, workflows, and other routine tasks.  
• Assist in training new end-users on the Salesforce platform.  
• Grow the Salesforce skill set across the organization.  
• Maintain Salesforce databases and ensure data integrity.  
• Provide Tier 1 support to business users, addressing immediate operational and/or technical issues.  
• Collaborate with various teams to optimize Salesforce functionality and improve user experience.  

Competencies  

• Minimum 1-2 years of experience as a Salesforce.com administrator.  
• Proficient in Salesforce administration, with a focus on Sales Cloud.  
• Familiarity with Salesforce.com Admin tools (Admin I certification preferred).  
• Ability to manage multiple tasks simultaneously.  
• Excellent problem-solving skills and a customer-focused attitude.  
• Strong communication and interpersonal skills.

Key Responsibilities:

As a Customer Service Associate, your mission will be to provide value to clients in a collaborative team environment. You will play a key role in customer interaction, troubleshooting, and ensuring smooth project execution. Specific responsibilities include:

• Assisting with collecting customer requests and data
• Attending customer phone calls and handling application requests
• Responding to user emails, web support requests, and escalating to technical engineers as necessary
• Conducting basic troubleshooting using questionnaires to determine the level of support needed
• Creating and managing support tickets for Level 1 support issues
• Providing product information to clients
• Working directly with clients and the Project Lead to ensure deliverables are within scope and budget
• Making recommendations for new processes and procedures to improve efficiency
• Analyzing and documenting training materials for new hires

Key Competencies / Skills:

• Proven experience in customer service and relationship building
• Ability to analyze and interpret data with attention to detail
• Eagerness to learn new technologies and apply them effectively
• Proficiency in both written and verbal English for communication with internal and external clients
• Dynamic, emotionally intelligent, and capable of prioritizing and organizing work effectively
• Strong planning and organizational skills

Required Qualifications & Experience:

• Bachelor’s degree in IT or a business-related
• Proficiency in Microsoft Office Suite products (Word, Excel)
• Ability to develop project plans and deliverables on time
• Applicable IT skills, including troubleshooting and support ticket management

• Develop procurement strategies that are inventive, cost-effective and that align with the company’s financial and strategic goals.
• Negotiate with vendors to secure advantageous terms, obtain best price and services.
• Identify cost reduction opportunities to achieve financial goals.
• Ensure procurement activities adhere to internal policies, legal requirements and mitigate related risks.
• Controlling the procurement budget and promoting a culture of long-term saving on procurement costs, forecasting and monitoring spend.
• Evaluating spending operations while seeking ways to improve and enhance the quality of products purchased.
• Conducting cost analyses and setting benchmarks for improvement.
• Prepare requisitions for quotations to prequalified suppliers.
• Establish in co-ordination with the relevant department and end users, quality specifications of goods and services required by the users.
• Supervise purchases, stores management, inspection and issues of goods
• Maintain sound procurement policies that ensure sourcing and acquisition of goods, services and works is done while adhering to the laid down regulations.
• Stay updated on market trends and innovations to inform procurement decisions and maintain competitiveness.

Key competencies/skills

• In-depth knowledge of sourcing and procurement principles and best practice
• Advanced negotiation skills, strong Business acumen and Entrepreneurial skills.
• Highly analytical, high integrity, & detail oriented.
• Excellent planning and organizing skills.
• Personality: results oriented with excellent communication and social skills. A forward planner with clear focus, mature, reliable, hardworking and able to work with minimal supervision. 
• Should be innovative in identifying and harnessing new and existing opportunities to maximize business.

Minimum Qualifications and Experience

• Bachelor’s Degree in Business Management or a related field
• At least 2 years of experience. 
• Working experience in a busy procurement environment preferably in the ICT sector is an added advantage.

• We are looking for a Power BI Developer who can work closely with business users to deliver logical data models and reports. Do you enjoy taking data and presenting it in a consumable way so that clients can make better business decisions?  Do you enjoy the creative process of new reports? Our clients are in all different verticals so you must enjoy the challenge of understanding different businesses.  

Key Responsibilities:

• Work closely with business users to interpret the data needs of the business and translate those to logical and physical data models and reports
• Demonstrate understanding of business requirements & business concepts
• Connect to data sources, import data and transform data
• Perform data discovery tasks to model and build data warehouses and data marts
• Understand good design strategies for dashboards using data visualization tools to display KPIs
• Build and execute database queries upon request for data
• Tune performance in queries to ensure timely rendering of dashboards and reports
• Understand data modeling and normalization versus denormalization
• Understand Star Schema design with dimensions, facts and snowflakes
• Understand database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework

Qualifications:

• Degree in Computer Science, Information Technology, Mathematics or related field
• Demonstrate knowledge and skills of BI reporting with cloud integration
• Multi-task and adapt to shifting priorities
• Demonstrate analytical mindset with aptitude to problem solve
• 1+years of hands-on experience working with SQL Server including SSIS, Stored Procedures
• 1+years of hands-on experience working with Power BI

Key responsibilities

• Ability to write code leveraging language features / framework features.
• General understanding of system architecture and tiered development.
• Maintaining coding standards and participate in peer code reviews.
• Use multiple tools to help debug / troubleshoot issues.
• Ensure software is well tested including implementation of unit and integration tests.
• Create solutions to business problems.
• Use analysis and critical thinking skills to determine the best approach to a software solution.

Key Competencies / Skills

• Proficient in 1 or many of the following: JavaScript, Java, Python, Node.js, .NET, Angular, React, Express, SQL
• Understand database features: Model relational database schemas to support business requirements, Author SQL statement for CRUD operations, Debug and analyse SQL Statement for optimization.
• Experience working with source code repositories.
• Understand cloud services and implementation.
• Exemplary communication ( written, oral ) and interpersonal skills.
• Excellent coding abilities to work on numerous parts of a system or application at the same time while being accurate and thorough.
• Critical thinking to identify risks and enhance problem solving.
• Flexibility to adjust to clients changing request.
• Ability to learn quickly and work independently or as part of a team.
• Exposure to the Agile and Scrum development methodologies.

Required Qualifications & Experience

• Bachelor's degree in computer science or related field.
• 3+ years of experience in software development.
• Strong analytical, problem-solving skills and attention to detail.
• Support clients in the US.
• If On-site, Relocate to Nyeri, Kenya.

Key responsibilities:

• UiPath Process Automation Development.
• Process analysis, specification, and solution design.
• UiPath Orchestrator integration and deployment.
• Process Automation monitoring and troubleshooting.
• Demonstrable experience as a Robotic Process Automation Developer using Robotic technologies, particularly with UIPath.
• Solid background as a Software Developer and within software development.
• Extensive experience and understanding in amending code, testing, and ensuring everything has been done ready to go live.
• Act as a Subject Matter Expert within the Robotic Process Automation Development and technologies, especially around UIPath.
• Experience of iterative developments.
• Strong customer facing experience

Stacks & Technologies

• Mastery of Automation tools, such as Blue Prism, UI Automation or UiPath.
• Proficiency in programming languages, such as C, C++, Java, Python or .NET.
• Basic knowledge of Machine Learning (ML) and Artificial Intelligence (AI).
• Experience with Databases, such as SQL and NoSQL.
• Process modelling experience using MS Visio/any other tools.

Required Qualifications & Experience

• Must have 2-3 years of experience in UI Path.
• Ability to quickly understand business processes across functions.

Competency

Description

Test case Specifications

• Identify test cases from feature / enhancement / EPIC
• Monitor requirement changes to ensure complete test coverage of feature

Technology

• Have a solid understanding of the different components of cloud architecture.
• Understand client’s ecosystem and understand any security concerns or constraints.
• Understand different software products that can be used for testing.
• Understand the technology components needed to provide the client with excellence and be able to assist with design and implementation of project architecture

QA

• Test plan/scripts are clear & concise.
• Identify bugs with clear steps on how to reproduce them. 
• Understand different types of test strategies, parties that are responsible and implementation. 

QE

• Understands how to design QE testing strategies and combine test plans into like areas for functional test plans.
• Understands all different aspects of QE testing from Unit, Functional, End to End, Regression
• Test processes, monitor quality standards, create documentation, devise quality tests, and define the criteria a test result should meet.

Release Management

• Provides a release schedule and release notes for each version of the project.
• Ensures that there is a rollback plan in place for the release 
• Ability to break out big deliverables into many releases implementing an agile release methodology.

Leadership

• Ensure client satisfaction is the primary goal and all team members are focused on meeting and exceeding clients’ expectations.
• Actively lead and participate in problem resolution and develop strategy to correct and fill any gaps in clients testing strategies.

Communication

• Clearly communicate with client and understand the client’s vision for the automation.
• Set client expectations correctly in line with the deliverables of the team.  Communicate the client expectations to the development team.
• Provide feedback both positive and negative to clients.  
• Ability to overcome objections that client raises and ensure that THE Jitu and the client are partners in the success. 
• Provide client and the team with status about the state of the testing and any areas of concern.

Required Qualification

• Minimum 2 years of experience as a QE.
• Minimum 2 years of experience with coding

Where do the best software developers come from? The best software developers come from The Jitu.

• Our goal at The Jitu is to help foster thinkers and problem solvers so they can deliver state of the art software.
• Our passion is to exceed customers’ expectations by delivering the highest quality software imaginable.
• Our success at The Jitu is driven by critical thinking, analysis, and delivering solutions. These are The Jitu’s core traits for delivering superb solutions.
• Our future is dependent on the next generation - we look to identify and cultivate the brightest minds Kenya has to offer. We look for opportunities to collaborate and share knowledge with our team.
• Our dream is to put Nyeri, Kenya on the global map for providing talented creative thinkers.

Help us show the world the talent Kenya has to offer!

We are looking for a PHP developer who would be responsible for the coding, innovative design, and layout of websites. You will be working on the back-end, front-end development, building, and maintain company websites. This position requires a combination of programming skills (namely PHP, HTML5, CSS3, and JavaScript). This is a full-time opportunity based out of Nyeri, Kenya.

Skills

• Must have at least 4 years of PHP experience.
• Bachelor’s degree in Computer Science (preferred) or related technical discipline
• Amazon Cloud AWS experience
• Experience in JavaScript
• Excellent database skills with MySQL
• Familiar with REST API
• Dedicated team player.
• Good knowledge of responsive layouts, UI/UX design principles CSS, JavaScript, php, AWS, API