The Jitu.com Careers

Key Responsibilities:

• Guiding and coaching teams to follow Agile methodologies and Scrum processes.
• You will facilitate team meetings, remove impediments, and ensure that the team is delivering high quality products.
• In this role, you will be responsible for testing software applications to ensure they meet the specified requirements and are free of defects.
• You will create test plans, design, and execute test cases, and report defects to the development team.
• Use SQL to perform queries, joins, and other operations on data, and you will ensure that the data meets the specified requirements.
• Managing test cases and test suites.

Key Competencies / Skills

• Knowledgeable with Agile/Scrum Process
• Good understanding of E2E testing process 
• Intermediate SQL skills to perform queries, joins, etc.
• API Testing using tools like Postman would be good (rest/soap)
• Excellent communication, able to speak up :-)
• TestRail - tool we use to document all test cases. Nice to have.

Required Qualifications & Experience

• Bachelor's degree in computer science or related field
• Project Management and Quality Assurance certifications will be added advantage.
• Support clients in the US

Reports to:    Chief Operation Officer

• As a Hubspot Administrator, you will manage, configure, and customize our HubSpot platform    

Key responsibilities:    

• Configure HubSpot CRM, Marketing Hub, Sales Hub, Ops Hub and Service Hub. 
• Configure Tableau integrations and dashboard reporting.
• Monitor system performance, troubleshoot issues, and apply updates.
• Integrate HubSpot with third-party tools (e.g., Slack, Zapier, Stripe) and internal systems. 
• Implement automated solutions for lead management, data syncing, and custom objects
• Oversee data hygiene, deduplication, and enrichment to maintain CRM integrity. 

Key competencies/skills    

• Proven experience in Hubspot administration
• Strong data management and organizational skills
• Strong understanding of HubSpot functionalities across all the HubSpot enterprise hubs. 
• Excellent analytical, and problem-solving skills, and attention to detail. 
• Ability to work US EST shift hours (night shifts for local time).
• Excellent communication skills and the ability to collaborate in a remote team environment.

Preferred Qualifications & Experience    

• Have Hubspot certifications.
• Previous experience in back-office support for international clients.
• Familiarity with US marketing trends and business communication styles.

• We are seeking a skilled and motivated Salesforce Developer to join our team. The ideal candidate will have a minimum of 2 years of experience in Salesforce development and hold at least one Salesforce certification. You will be responsible for designing, developing, and deploying customized solutions that support business requirements and drive organizational goals. 

 Key Responsibilities:  

• Development & Customization: Design, develop, test, and deploy scalable Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce technologies.
• Integration: Implement and maintain integrations between Salesforce and other systems using APIs and middleware tools.
• Configuration: Configure Salesforce objects, workflows, validation rules, flows, process builders, and other platform features to support business processes.
• Troubleshooting & Support: Diagnose and resolve technical issues, ensuring optimal system performance.
• Data Management: Perform data migrations, data cleansing, and data validation using Salesforce tools like Data Loader.
• Documentation: Maintain detailed documentation for system design, code changes, and processes.
• Collaboration: Work closely with business analysts, administrators, and other stakeholders to gather requirements and deliver solutions that align with business needs.
• Stay Updated: Keep up with the latest Salesforce updates, features, and best practices to recommend innovative solutions

 Key Competencies / Skills  

• Proficiency in Apex, Visualforce, and Lightning Web Components (LWC).
• Strong understanding of Salesforce platform architecture and security best practices.
• Experience with Salesforce integrations using REST/SOAP APIs, web services, or middleware tools.
• Familiarity with CI/CD pipelines and version control systems like Git.
• Strong problem-solving skills with a keen attention to detail.
• Excellent communication and collaboration skills.
• Ability to work independently and manage multiple tasks effectively.

Required Qualifications & Experience  

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• Minimum 2 years of hands-on Salesforce development experience.
• At least one Salesforce certification, such as Salesforce Certified Platform Developer I (preferred) or any relevant certification
• Support clients in the US.
• Relocate to Nyeri, Kenya

Key responsibilities

• We are looking for a Power BI Developer who can work closely with business users to deliver logical data models and reports. Do you enjoy taking data and presenting it in a consumable way so that clients can make better business decisions? Do you enjoy the creative process of new reports? Our clients are in all different verticals so you must enjoy the challenge of understanding different businesses.
• Demonstrate understanding of business requirements & business concepts
• Connect to data sources, import data and transform data
• Perform data discovery tasks to model and build data warehouses and data marts
• Understand good design strategies for dashboards using data visualization tools to display KPIs
• Build and execute database queries upon request for data
• Tune performance in queries to ensure timely rendering of dashboards and reports
• Understand data modeling and normalization versus denormalization
• Understand Star Schema design with dimensions, facts and snowflakes
• Understand database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework

Required Qualifications & Experience

• Degree in Computer Science, Information Technology, Mathematics or related field
• Demonstrate knowledge and skills of BI reporting with cloud integration
• Multi-task and adapt to shifting priorities
• Multi-task and adapt to shifting priorities
• 1+years of hands-on experience working with SQL Server including SSIS, Stored Procedures
• 1+years of hands-on experience working with Power BI

• As a Marketing Assistant, you will be responsible for designing and assembling high-quality marketing proposals using Adobe InDesign templates. This role requires strong graphic design skills, proficiency in data management with Microsoft Excel, and the ability to work effectively within cloud-based systems like ClickUp and Dropbox. You’ll be part of a back-office team working during US EST shift hours to meet client demands.

Key responsibilities:

• Design and produce marketing materials, including brochures, proposals, and presentations, based on pre-existing Adobe InDesign templates.
• Customize and enhance proposals to align with branding guidelines and specific requirements.
• Use Microsoft Excel to manage, search, and manipulate data relevant to the marketing proposals.
• Navigate multiple cloud-based tools such as ClickUp (for task management) and Dropbox (for file management) to coordinate and track work assignments.
• Maintain a consistent level of accuracy and attention to detail in all deliverables.
• Work closely with the team to ensure timely completion of all assigned tasks.

Key competencies/skills

• Proven experience in graphic design, specifically in creating marketing materials such as brochures and proposals.
• Proficiency in Adobe InDesign (or similar tools like PowerPoint) for designing templates and layouts.
• Strong skills in Microsoft Excel, particularly in managing and analyzing data.
• Experience using cloud-based tools like ClickUp and Dropbox for task and file management.
• Ability to work US EST shift hours (night shifts for local time).
• Excellent communication skills and the ability to collaborate in a remote team environment.

Preferred Qualifications & Experience

• Previous experience in back-office support for international clients is an added advantage.
• Familiarity with US marketing trends and business communication styles is an added advantage.

Key responsibilities:

• Develop and  debug applications built with ASP.NET MVC
• Develop and  debug applications built with ASP.NET Core
• To be responsible for design, code, unit tests, integration, bug fixing for relatively complex or large projects.
• Follow architectural guidelines and code standards within the company.
• Estimate time costs for development of software modules.
• Work with teams to re-engineer existing software.

Key competencies/skills

• Experience with C#
• Experience with ASP.Net MVC/Core Frameworks
• Experience with  Javascript
• Experience with design patterns
• Experience with Git
• Experience with SQL
• Good to have:  exposure to a front-end framework like React or Angular or JQUERY
• Knack for writing clean, readable and well documented C# code
• Understanding fundamental design principles behind a scalable application
• Familiarity with Relational Database Management Systems e.g. MSSQL, Oracle

Required Qualifications & Experience

• Minimum a Bachelor’s degree in relevant areas eg Computer Science, ICT
• At least 3yrs of hands-on experience with C#/.NET
• Strong analytical, problem-solving skills and attention to detail 
• Support clients in the US 
• Relocate to Nyeri, Kenya

Key Responsibilities:

• Guiding and coaching teams to follow Agile methodologies and Scrum processes.
• You will facilitate team meetings, remove impediments, and ensure that the team is delivering high quality products.
• In this role, you will be responsible for testing software applications to ensure they meet the specified requirements and are free of defects.
• You will create test plans, design, and execute test cases, and report defects to the development team.
• Use SQL to perform queries, joins, and other operations on data, and you will ensure that the data meets the specified requirements.
• Managing test cases and test suites.

Key Competencies / Skills

• Knowledgeable with Agile/Scrum Process
• Good understanding of E2E testing process
• Intermediate SQL skills to perform queries, joins, etc.
• API Testing using tools like Postman would be good (rest/soap)
• Excellent communication, able to speak up
• TestRail - tool we use to document all test cases. Nice to have.

Required Qualifications & Experience

• Bachelor's degree in computer science or related field
• Project Management and Quality Assurance certifications will be added advantage.
• Support clients in the US.

Key responsibilities:     

• Perform basic Salesforce administration tasks, including user account maintenance, reports, dashboards, workflows, and other routine tasks.  
• Assist in training new end-users on the Salesforce platform.  
• Grow the Salesforce skill set across the organization.  
• Maintain Salesforce databases and ensure data integrity.  
• Provide Tier 1 support to business users, addressing immediate operational and/or technical issues.  
• Collaborate with various teams to optimize Salesforce functionality and improve user experience.  

Competencies  

• Minimum 1-2 years of experience as a Salesforce.com administrator.  
• Proficient in Salesforce administration, with a focus on Sales Cloud.  
• Familiarity with Salesforce.com Admin tools (Admin I certification preferred).  
• Ability to manage multiple tasks simultaneously.  
• Excellent problem-solving skills and a customer-focused attitude.  
• Strong communication and interpersonal skills.

Key Responsibilities:

As a Customer Service Associate, your mission will be to provide value to clients in a collaborative team environment. You will play a key role in customer interaction, troubleshooting, and ensuring smooth project execution. Specific responsibilities include:

• Assisting with collecting customer requests and data
• Attending customer phone calls and handling application requests
• Responding to user emails, web support requests, and escalating to technical engineers as necessary
• Conducting basic troubleshooting using questionnaires to determine the level of support needed
• Creating and managing support tickets for Level 1 support issues
• Providing product information to clients
• Working directly with clients and the Project Lead to ensure deliverables are within scope and budget
• Making recommendations for new processes and procedures to improve efficiency
• Analyzing and documenting training materials for new hires

Key Competencies / Skills:

• Proven experience in customer service and relationship building
• Ability to analyze and interpret data with attention to detail
• Eagerness to learn new technologies and apply them effectively
• Proficiency in both written and verbal English for communication with internal and external clients
• Dynamic, emotionally intelligent, and capable of prioritizing and organizing work effectively
• Strong planning and organizational skills

Required Qualifications & Experience:

• Bachelor’s degree in IT or a business-related
• Proficiency in Microsoft Office Suite products (Word, Excel)
• Ability to develop project plans and deliverables on time
• Applicable IT skills, including troubleshooting and support ticket management