Tetra Pak Careers

Job Summary

Are you a professional keen on supporting data-driven decisions, have a good business mindset, and interest in simplifying complex data into easy-to-understand evaluations for teams across the globe, then you should apply for this. 

We are looking for a Sales & Customer Management Business Analyst for the Sales & Customer Management team within Market Operations. Your key focus is to collect, clean, analyse and interpret data sets in order to provide relevant business insights or solve data challenges within the Sales & Customer Management domain.  
You will work with data coming from Lead & Opportunity Management, Value Selling (VS), Customer Experience (CX) and Account Management. Aim is to support the relevant global teams and markets, by identifying and updating data gaps, execute qualitative reviews, interpret data to recognize trends that provide business insights to the various teams. You will be presenting your findings by putting together visualizations like charts and graphs or reports in e.g. MS Excel or PowerBi.
In this role, you will report to the Sales & Customer Management CoE Manager. The location is EMEA region and requires to provide support across different time zones on need basis.

What you will do

• You are committed to transforming data into readable, goal-oriented reports that support the relevant processes and strategic ambitions.
• Identify the needs to provide teams and stakeholders with actionable insights and analysis reports based on numerous data sources to support decision making efforts.
• Develop solutions to easily identify, cleansing and updating data gaps, to assure relevant data is available for further analysis.
• Build, maintain and analyse automated dataset dashboards to obtain meaning full information which can be partly customised by end-users.

We believe you have

• A Pro-active approach, Can-Do mentality and are adaptable to changing situations and different cultures. 
• Experience in different type of technologies to collect, organise and interpret data coming from various sources like Salesforce (CRM), Qualtrics (CX) and Customer Value Tool (CVT used for Value selling).
• Strong skills in analytics, problem solving and math, to support you in interpreting data and translate these into meaningful business insights.
• Team building skills and maintaining successful relations with stakeholders comes natural to you and you know how to get things done, both through formal channels and the informal network.
• A relevant level of business understanding and have a couple of years working experience in data analytics combined with sales and customer management environment.
• An interest in IA technology and its application in Sales & Customer management and follow actively the developments to propose potential usage to the relevant teams.

To succeed in this position, you need to be passionate, result driven, analytical and structured. You have an ability to identify what is required in a dynamic environment and prioritise activities. We believe you are a team player, who enjoys working in an international environment a strong presenter and are fluent in speech and writing in English. 

You have excellent communication skills, have a proven ability to develop effective relationships and gain credibility on all levels in an international organisation. You are open minded, able to listen to your stakeholders, and show a high level of customer orientation. You are strong in analytics along with the drive for productivity with a strong service mindset. 

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Job Summary

• Ensure standards and quality systems are followed.
• Ensure the compliance of all controls, measurements, and testing equipment. 
• Perform incoming, process and final quality control in accordance with the Quality Plan and defined Test Methods, in order to ensure compliance to the specification.
• Manage the analysis of the causes of product losses due to non-conformities.

What you will do

• Develop and establish quality procedures (OPL and SOP)
• Execute Q points control audits
• Support production processes by involving in failure analysis and suggest corrective actions
• Participate in pillar and WCM Improvement Teams’ activities 
• Apply defined test methods as per defined frequency and communicate the results of tests  
• Perform process quality audits 
• Perform internal calibration for measurement instruments.

We believe you have

• At least 3 years’ experience as quality technician
• Diploma in Quality/ Food Safety/Statistics/ Chemical function.
• Good knowledge of production processes, P2 system, Q points control and all production Barrier systems.
• Good knowledge of calibration of all standard equipment in the quality laboratory
• Good knowledge of Product safety (Food safety)
• Knowledge of World Class Manufacturing (WCM): Quality Matrices, 5C0D, RCA (Ishikava and 5Whys diagram), deployment concepts and Pareto analysis Basic knowledge of WCM methodologies: PDCA cycle, 12 steps of Kaizen

Job Summary

Are you a professional who enjoys building capabilities, manage communications and partnering with a global audience, with an excellent business mindset and customer understanding, then you should apply for this. 

We are looking for a Smart Sales Training and Program Expert for the Sales & Customer Management team within Marketing Operations. Your key focus is to identify training needs and develop training programs related to Smart Sales (Customer Relationship Management -CRM, Configure Price Quote - CPQ and Marketing Automation -MA), along with planning and executing communication plans related to tool updates and transformation in the way we work. 

Your primary objective is to support the transformation around CRM, CPQ and MA. You identify training needs based on user feedback, tool developments and desired way of working and translate these into training programs and materials. You will be responsible for continues improvements and will collaborate with various stakeholders across the organization and across the globe. You will be maintaining the relevant support pages on the intranet, to assure we reach the target audience effectively.

In this role, you will report to the Customer Experience & Smart Sales CoE manager. The location is EMEA region and requires to provide support across different time zones on need basis.

What you will do

• Identify training and communication needs related to CRM, CPQ and MA, to
• Design and/or deliver specialised training programs, tailored to specific needs and audiences, using traditional and nontraditional methods in collaboration with the global learning team.
• Coach your team members and colleagues in the markets to drive adoption of Smart Sales and establish best practices.
• Pro-actively participate in change management and training preparation for new projects related to CRM, CPQ and MA as integration with other tools or changes in current routines across functions.
• Design and maintain internal support pages to guide end-users where to find training material and share tool updates along with tips & tricks.

We believe you have

• Excellent interpersonal and observation skills, a pro-active approach with a Can-Do mentality and are adaptable to changing situations and different cultures. 
• The ability to convey complex information in a way that people understand.
• Excellent planning and time management skills, to manage various demands in a professional and effective manner.
• Building successful relations with stakeholders comes natural to you and you know how to get things done, both through formal channels and the informal network.
• Ability to effectively communicate and engage with employees at all levels, with strong presentation skills and are fluent in speech and writing in English. 
• You have a relevant degree and level of business understanding along with a couple of years working experience in e.g. Customer and or Sales teams, combined with Change management or Capability building.
• CRM - CPQ experience is required and you have a good knowledge of PowerPoint, Excel and PowerBi.

What You Will Do

• To produce as per given methods learning WCM methods and Quality parameters.
• Follow production safety rules
• Work according to existing procedures/ Standards
• Execute basic AM (Autonomous Maintenance) operations CIL (Cleaning, Inspection, Lubrication)
• Define anomalies and put tags
• Conduct basic/elementary quality tests
• Create OPls and SOPs

Who you are?

• Diploma in Engineering.
• 2 years working experience in a similar manufacturing environment
• Basic technical production process knowledge
• Attentiveness to details to identify Quality parameters
• Ability to learn fast and discipline to follow process
• Basic Knowledge of Ms Office
• Good communication skills

• Tetra Pak has an opening in Nairobi for Future Talent:Automation Engineer to fill a rewarding and challenging role that will allow you freedom with accountability while working directly with our Projects team and customers. The successful candidate will work independently in project team with some coaching help from a colleague. Recommended to have a mentor.

What You Will Do

• Supporting the Market companies with developing automation strategies and executing automation projects.
• Providing necessary technical support for the Africa cluster and service to our customers.
• Reviewing electrical drawings, P&ID documents & process descriptions.
• Providing support with pre projects costing, customer meetings, site evaluation, creation of scope documents.
• Understanding the Tetra Pak Plant Master internal methodology and providing cost estimates for electrical & automation costing.
• Understanding the S88 and S95 standards, PCS 7 experience will provide a great platform to be successful in role.
• Creating of BOM for electrical and automation solutions.
• Coordinating for electrical and automation items on SAP.
• Developing and commissioning of plant automation systems (hardware and software) as part of an overall production solution combined by process and automation.
• Development of tools to enable system integrator support for rapid software engineering and hardware creation.
• Technical support, commissioning and troubleshooting activities – remote and/or at site (Africa region).
• Creating software design documents, prepare and perform FAT tests with end customers.
• Development of IT hardware standards
• Development of Virtual Environments

We believe you have

• BSC or BTech Degree in Electrical/Mechatronic/Computer Engineering.
• Equivalent ND in Electrical/Mechatronic/Computer Engineering.
• English language proficiency
• Willingness to travel 50% of your working time

• Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities.

The successful candidate will be based in Nairobi, Kenya and will report to the Customer Service and Design Leader.

What you will do

• Act as the primary point of contact and provide information for the customer or market company relating to routine order placement, sales forecasting, design status, deliveries, invoicing and claims handling
• Contribute to the successful delivery of the Order Fulfilment Packaging Material (OFPM) balanced scorecard
• Represent OFPM within the Key Account teams
• Take responsibility for the provision of standard pre-defined reports of performance measures
• Oversee the completeness and quality of relevant master data inputs
• Manage and co-ordinate the design process for new and modified designs
• Maintain key records within Tetra Pak’s computer based business reporting systems   
• Control the order fulfilment process by managing customer requirements, and making recommendations on co-printing and cost savings, while ensuring optimized customer delivery of material OTIF ( On Time In Full )
• Check customer requirements placed via the online portal to ensure smooth process flow
• Manage forecasting modelling tools and programs
• Facilitate sustainable volume growth.
• Coordinate and resolve all sales and operational issues for the supply of packaging materials & additional materials.
• Cooordinate delivery requirements through Shipping Supply Administration
• Oversee and manage customer stocks in accordance with commercial policy and/or Service Level Agreement in addition to other business objectives
• Coordinate packaging materials & additional materials claims with relevant personnel, and ensure effective communication of status and actions.
• Liaise with the Claims coordinator in the organization of the recall, return and replacement of claimed materials as appropriate
• Ensure compliance with all appropriate laws, policies and procedures
• Participate in WCM activities and projects

We believe you have

• Degree in Logistics, Supply Chain ,Social Science or Business administration.
• 2 years of experience as a Customer Service Representative
• The ability to quickly gain a full understanding of customer operational needs
• Strong business communication skills at all levels and disciplines; both written and oral
• A high degree of accuracy in collating, checking and analysing data and information
• Proficiency in MS office skills, with a working knowledge of relevant business systems (e.g. SAP,SALES FORCE) is a plus.
• The ability to maintain an eye for detail in a pressurized working environment whilst maintaining consistency and courtesy
• The ability to multitask while demonstrating time management/ prioritization skills
• The ability to understand and work within defined processes
• The ability to effectively negotiate solutions to sales and operational planning issues
• The ability to work in a matrix organization aligned to account teams and specialist functions
• A  flexible working attitude
• The ability to work effectively in a team environment

What you will do

• Follow production safety rules
• Produce as per given norm and following standard process 
• Execute basic AM (Autonomous Maintenance) operations
• Perform CIL (Cleaning, Inspection, Lubrication)
• Define anomalies and put tags
• Quality tests execution
• Create OPls and SOPs

We believe you have

• Diploma in  Engineering is required.
• 1-2 years experience in production environment.
• Ability to identify Quality parameters
• Ability to learn fast and discipline to follow process 
• Basic knowledge of MS Office
• Good communication skills

At Tetra Pak we touch millions of lives every day, ensuring better nutrition and healthier lifestyles through safe packaging and food processing solutions. Guided by our global brand promise, PROTECTS WHAT'S GOOD, we strive to make a difference by protecting food, people and our planet. To do this we need more than smart technology. We need smart people too. People like you, who wants to work with people like us.

Junior Machine Operator

Tetra Pak Kenya has a opening for an experienced Junior Machine Operator to fill a rewarding and challenging role that allows freedom with accountability while working directly with our Production team.

The Successful Candidate will report to the Production Manager.

What Will you do?

• To produce as per given methods learning WCM methods and Quality parameters.
• Follow production safety rules
• Work according to existing procedures/ Standards
• Execute basic AM (Autonomous Maintenance) operations  CIL (Cleaning, Inspection, Lubrication)
• Define anomalies and put tags
• Conduct basic/elementary quality tests
• Create OPls and SOPs

Who You are?

• Diploma or National Higher Diploma in Printing Technology
• 4 years working experience in a Printing firm.Knowledge of flexographic printing and pre-press operations will be an added advantage
• Basic technical production process knowledge
• Attentiveness to details to identify Quality parameters
• Ability to learn fast and discipline to follow process
• Basic Knowledge of Ms Office
• Good communication skills

We Offer You

1. Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
2. Equal opportunity employment experience that values difference and diversity
3. Market competitive compensation and benefits

Apply Now!

If you are inspired to share our responsibilities of protecting food to protecting the planet, please submit your resume in English through our careers page on www.jobs.tetrapak.com.
This job position will expire on 4th June  2021.