Tenwek Hospital Careers

Responsibilities:

Strategy and planning:

In cooperation with the C.E.O, lead the development of any long-term strategy to achieve agreed to:

• Identify new potential income streams and produce strategies to access these funds
• Financial Planning and Budget Management :
• Produce cost-effective budgets to achieve action plans
• Develop and maintain income and expenditure tracking and evaluation systems
• Ensure the Fundraising & Development Department is kept within budget

Fundraising:

• Manage an effective fundraising team that delivers fundraising income meeting set targets
• Oversee the management of grant and trust income programme and ensuring production of effective, high quality proposals and reports.

Senior Management :

• The head of fundraising is a member of Tenwek Hospital’s senior management team and as such the post
• The holder will be expected to play a proactive role in the management of the organization, including:
• Organizational strategic planning and development
• Income and expenditure budget planning and management
• Advising members of SMT on the availability of funds and the viability of obtaining funds to support campaign initiatives
• Attending finance committee meetings to report and give advice on fundraising matters

Staff Management :

Line management of fundraising staff, including:

• Agreeing objectives and work plans
• Managing workload and performance through regular one-to-one line management discussions
• Plan and implement personal development programme for team members in all relevant skills
• Undertake annual performance reviews
• Lead the annual fundraising planning process to produce effective strategies

Job Summary:

• Reporting directly to the Chief Executive Officer (C.E.O), the Fundraising & Development Director will provide the necessary vision, leadership, and fundraising skills which will enable the Hospital to achieve its fundraising targets and organization

Requirements:

• Masters In Business Administration

Person Specification Essential Experience:

• At least three years’ experience in a similar role
• Demonstrable track record of Strategic Fundraising
• Successful, significant and relevant achievement at management level in a comparable national/international organization.
• Experience of utilizing the strength of an organization brand for charity/business development
• Proven track record of meeting challenging income targets
• Proven ability to build, manage and develop key stakeholder, client and donor relationships
• Experience of developing and implementing strategic and business plans
• Proven track record in fundraising that has directly resulted in increased income for an organisation
• Effective dissemination of information to large and diverse groups

Professional requirement

• 10 years of experience as a senior leader overseeing fundraising in a non-profit
• Significant track record in developing genuine donor relationships over time and securing financial
• resources from a range of sources;
• Preferably, experience in building and engaging in strategic partnerships to access and expand funding and influence donors;
• A member of Kenya Association of Fundraising Professionals (KAFP)
• Experience establishing, overseeing, and growing an individual giving program and cultivating major individual donors;
• Experience activating fundraising databases and data-driven fundraising;
• Excellent writing skills and capacity to conceptualize, write and edit compelling proposals
• Commitment to Tenwek Hospital’s core values and strategic direction
• Ability to travel internationally as needed.

Academic:

No requirements set yet.

Benefits

• Generous vacation package that increases with tenure in addition to sick days, personal days and your birthday off too!
• Strong company culture and happy work environment!

Job Summary:

• Reporting to the HR & Administration Director, the OPD Services Manager will be responsible for quick turnaround and smooth flow of OPD end-to-end services which include arrival & reception; registration; queue management; waiting room; triage; consultation with clinical team; any diagnostic and auxiliary services; pharmacy services to payment and discharge from Tenwek Hospital.
• The position will also oversee the administrative functions of OPD in main Hospital and in outstations – Bomet Annex, Kaboson and Ngiito ensuring adequate staffing, timely attendance and high performance in the department. The Manager monitors patient volumes, quality of care, and and performance of staff to identify areas for improvement.

Roles & Responsibilities

Operational Leadership:

• Spearhead the development and implementation of the Hospital service charter for various OPD services to ensure patient-centered care.
• Regularly monitor and report on Key Performance Indicators (KPIs), recommending strategies for improvement in performance, productivity, and profitability.
• Oversee the administrative operations of the OPD, ensuring efficient workflow and alignment with organizational goals.
• Manage patient volumes and streamline service delivery processes to improve turnaround times and customer satisfaction.
• Collaborate with section in-charges to optimize scheduling and caseload management.
• Ensure timely reporting and attendance of staff in OPD.
• Direct staff meetings and keep staff appraised on new developments.

Quality Improvement:

• Drive continuous quality improvement through the development of SOPs, procedures, manuals and training materials.
• Initiate and participate in training programs to enhance the skills of OPD staff, ensuring adherence to best practices.
• Proactively collect and analyze patient feedback to improve service delivery.
• Implement quality improvement measures that align with ISO 9001:2015 standards.
• Assist in the development of outcome and satisfaction measures, collecting data to raise efficiency and effectiveness.

Staff and Resource Management:

• Participate in the recruitment, orientation, and training of OPD staff.
• Develop and maintain records of staff productivity and compliance with organizational standards.
• Manage staff schedules, attendance, and leave requests to ensure optimal departmental performance.
• Address staff performance issues through training, coaching, and other interventions as needed.
• Provide the necessary tools and equipment to ensure staff efficiency and effectiveness.
• Review and approve leave requests from OPD staff.

Data Management and Reporting:

• Maintain statistics on departmental activities, leveraging data for strategic decision-making
• Monitor the performance of the Hospital Management Information System (HMIS) and facilitate quick resolution of issues.
• Prepare and present regular reports on department performance, including financial and operational metrics
• Maintain records of weekly productivity per staff member by hours billed

Patient Experience:

• Act as the point of contact for addressing patient complaints and concerns, ensuring timely and effective resolution.
• Implement strategies to enhance customer satisfaction and loyalty, including improved turnaround times and reduced complaints.
• Design and deliver patient-centric service enhancements to align with the mission and vision of Tenwek Hospital.
• Proactively get feedback from patients and customers on the quality of services provided in the hospital.

Compliance:

• Ensure compliance with local laws, regulations, and accreditation standards for outpatient services
• Monitor adherence to safety, infection control, and licensing requirements.

Other Responsibilities:

• Identify systemic challenges and recommend solutions for systemic improvements.
• Participate in hospital committees, including disciplinary and quality assurance committees, to support organizational goals.
• Help OPD staff obtain professional licenses.
• Identify and address systemic issues or individual staff problems related to diagnostic skills, fidelity to treatment protocols, documentation, etc.
• Recommend or complete plans such as in-service training and individual counseling to ameliorate problems.
• Any other duties assigned by the HR & Administration Director.

Requirements:

Required Qualifications & Experience.

• A combination of experience, education, and/or training which substantially demonstrates the following knowledge and skills, and the ability to perform a range of duties similar to those listed above.
• Bachelor’s degree in Health Systems Management, Healthcare Management, or a related field.
• 5 years’ experience in health care management with supervisory experience
• Must have ability to accurately plan work assignments, prioritize tasks and deliver deadlines
• Must have knowledge in use of MS office packages
• Principles and practices of outpatient service delivery systems of care
• Principles and methods of management organization, budgeting and staffing applicable to health care programs
• Applicable local laws, rules and regulations as may apply to an outpatient clinic; safety and infection control practices and licensing requirements

Working Knowledge:

• Principles of supervision, including training, directing, evaluating and supervising staff.
• Management systems and concepts.
• Should demonstrate ability to understand and manage patient process flows
• Financial management, coding and reimbursement systems for outpatient services regulated Must have ability to handle customer care/experience concerns
• Social Health Authority (SHA) and other medical insurance providers.
• Quality improvement principles and practices.

Skills:

• Plan, organize, direct, schedule, set performance standards and evaluate the work of a multi-disciplinary staff
• Devise and adapt work procedures and processes to meet changing needs
• Understand, interpret, explain and apply laws, regulations, policies and written and oral directions
• Effectively solve problems and follow up on all patient complaints and staff concerns.
• Prepare and present clear and concise reports, instructions and correspondence.
• Design and deliver in-service education and training programs and assess their effectiveness
• Provide excellent and courteous customer service and establish and maintain effective working relationships with those contacted during the course of work.
• Identify and report significant opportunities to improve overall service for quality of care to HR & Administration Director
• Must be aligned to the mission and vision of Tenwek Hospital.

Job Summary:

• Reporting to the Director Medical Services, the role holder is responsible for providing expert medical care to infants, children, and adolescents, diagnosing and treating a wide range of pediatric conditions, and supporting preventive healthcare initiatives. The role involves managing complex cases, collaborating with other specialists, and mentoring junior medical staff and contributing to research and education in the field of Pediatrics.

Patient Care:

• Conduct consultations, evaluations, and thorough assessments of pediatric patients
• Diagnose and treat acute, chronic, and complex medical conditions in children
• Prescribe and manage medications, therapies, and interventions tailored to each child’s needs
• Perform and supervise procedures specific to pediatric care.
• Monitor patients’ progress and adjust treatment plans as necessary.

Preventive Care:

• Provide guidance on childhood vaccinations, nutrition, growth, and development milestones.
• Educate families on preventive care, early warning signs, and management of common pediatric illnes

Collaboration and Multidisciplinary Care:

• Work closely with other specialists, such as surgeons, endocrinologists, and neonatologists, for integrated care.
• Refer patients to other medical professionals or specialists when required

Emergency Care:

• Respond to pediatric emergencies, stabilize patients, and manage critical care cases.

Key Competences & Attributes:

• In-depth knowledge and expertise in plastic and the treatment of pediatric conditions.
• Ability to make informed and timely decisions regarding treatment plans, considering individual patient needs and complexities.
• A commitment to advancing knowledge in the field through research and innovative practices.
• A compassionate and empathetic approach to patient care, recognizing the sensitive and personal nature of infant disorders.
• Flexibility to adapt to evolving medical practices and technologies
• Leadership qualities to lead and guide medical teams in providing the best possible care to patient with plastic related conditions.
• Must be aligned to the mission and vision of Tenwek Hospital.

Requirements:

• Master of Medicine in General Surgery or its equivalent, with sub-specialty training in Pediatrics recognized by the Kenya Medical Practitioners’ and Dentists’ Council.
• Bachelor of Medicine and Bachelor of Surgery degree from an institution recognized by Kenya Medical Practitioners and Dentists Council
• Served for a minimum period of five (5) years relevant work, three (3) of which should have been in administrative position
• Valid Practice License from the Kenya Medical Practitioners’ and Dentists’ Council

Job Summary:

• The Perioperative Nursing Officer is responsible for providing high-quality surgical nursing care before, during, and after surgical procedures. The role involves preparing the operating room, assisting surgeons, ensuring patient safety, and maintaining sterile conditions. The officer will work closely with the surgical team to enhance efficiency and ensure the best patient outcomes.

Duties & Responsibilities.

Preoperative Care

• Assess and prepare patients for surgery, including obtaining consent and explaining procedures.
• Ensure proper documentation of patient history, allergies, and preoperative instructions.
• Prepare the operating room with necessary surgical instruments, equipment, and supplies
• Verify and ensure proper functioning of surgical equipment and sterilization of instruments.

Intraoperative Care

• Assist the surgical team as a scrub or circulating nurse.
• Maintain aseptic techniques to prevent infections.
• Monitor patients’ vital signs and respond to intraoperative emergencies
• Ensure accurate handling of surgical instruments, sponges, and other materials
• Coordinate with anesthetists and surgeons to facilitate smooth operations.

Postoperative Care

• Assist in transferring patients to the recovery room and ensure proper handover.
• Monitor patients post-surgery for complications or adverse reactions.
• Provide post-anesthesia care, including pain management and wound care.
• Educate patients and caregivers on postoperative care instructions.

.Infection Control & Patient Safety

• Adhere to infection control policies and standard surgical protocols.
• Maintain accurate records of procedures, incidents, and patient progress.
• Ensure proper disposal of surgical waste and biohazard materials.

Teamwork & Continuous Improvement

• Collaborate with multidisciplinary teams to improve surgical processes.
• Participate in training, mentorship, and professional development programs.
• Contribute to policy and procedure reviews to enhance theatre operations.

Requirements:

Qualifications & Experience

• Higher National Diploma (HND) in Perioperative Nursing.
• Minimum of 2 years working in a perioperative nursing environment.
• Must be registered with the t Nursing Council and hold a valid practicing license

Purpose:

• To provide cardiology services within the respective department, in order that the patient/client receives quality care for the honor and glory of God.
• To provide cardiology services within the respective department, in order that the patient/client receives quality care for the honor and glory of God.

DUTIES AND RESPONSIBILITIES

• Consult with patients to diagnose, prognosticate and manage their respective symptoms and lesions.
• A complete understanding of the pathology presented and the knowledge to prescribe the appropriate tests and treatments and recommend surgery where necessary.
• Be able to prescribe or guide effective cardiopulmonary resuscitation as needed.
• Maintain detailed notes of appointments with patients including history, imaging results, tests, test results and treatment prescribed. This documentation can be done in person or offered in consultation with junior doctors- cardiac MO’s, echo technicians, cardiothoracic fellows or surgeons.
• Interpretation of test results to help diagnose and manage the conditions.
• Maintaining a close working relationship including rounding and evaluation of patients with all services in the hospital, including but not limited to outpatient and inpatient services such as cardiothoracic surgery, internal medicine, OB/Gyn, family medicine and others.
• Willingness to perform and/or learn procedures related to cardiac critical care such as central line placement, pericardiocentesis, paracentesis.
• Willingness to perform and/or learn right heart catheterization.

SUPERVISION RECEIVED FROM:

• Director of Cardiothoracic Surgical Services or his/her designate (primary supervisor)

SUPERVISION GIVEN TO:

• Cardiothoracic fellows, medical and clinical officers, echocardiography technicians, nurses

QUALIFICATIONS                                                     

• Committed Christian
• Medical degree, Masters or fellowship in Internal medicine and cardiology
• Valid medical license and registered with the Kenya Medical and Dental Council
• Two years of relevant work experience in a busy Cardiac Hospital, of which must be after post-basic qualification
• BLS, ACLS Certified

Purpose:

• To provide pediatric cardiology services within the respective department, in order that the patient/client receives quality care for the honor and glory of God.

DUTIES AND RESPONSIBILITIES

• Consult with patients to diagnose, prognosticate and manage their respective symptoms and lesions.
• A complete understanding of the pathology presented and the knowledge to prescribe the appropriate tests and treatments and recommend surgery where necessary.
• Be able to prescribe or guide effective cardiopulmonary resuscitation as needed.
• Maintain detailed notes of appointments with patients including history, imaging results, tests, test results and treatment prescribed. This documentation can be done in person or offered in consultation with junior doctors- cardiac MO’s, echo technicians, cardiothoracic fellows or surgeons.
• Interpretation of test results to help diagnose and manage the conditions.
• Maintaining a close working relationship including rounding and evaluation of patients with all services in the hospital, including but not limited to outpatient and inpatient services such as cardiothoracic surgery, pediatrics, internal medicine, OB/Gyn, family medicine and others.
• Willingness to perform and/or learn procedures related to cardiac critical care such as central line placement, pericardiocentesis, paracentesis.
• Willingness to perform and/or learn right heart catheterization.
• Being able to perform and interpret a complete transthoracic echo study and (or being willing to learn) transesophageal echocardiography.

SUPERVISION RECEIVED FROM:

• Director of Cardiothoracic Surgical Services or his/her designate (primary supervisor)

SUPERVISION GIVEN TO:

• Cardiothoracic fellows, medical and clinical officers, echocardiography technicians, nurses

QUALIFICATIONS                                                     

• Committed Christian
• Medical degree, Masters or fellowship in Internal medicine/ Pediatrics and pediatric cardiology
• Valid medical license and registered with the Kenya Medical and Dental Council
• Two years of relevant work experience in a busy Cardiac Hospital, of which must be after post-basic qualification
• BLS, ACLS Certified
• Excellent interpersonal, supervisory, communication, administrative & customer care skills
• Mentorship training is an added advantage
• Computer Literate

Job Purpose

• The jobholder is responsible for providing nursing services within the CTC endoscopy unit, in order that the patient/client receives quality care in line with hospital policies and hospital regulations.

Key Responsibilities/ Duties / Tasks

• Assess each of the assigned patients’ needs.
• Organize and coordinate nursing care and medical treatments.
• Check vital signs of patients and record them accurately.
• Document assessments and interventions provided.
• Feed patients via nasal gastric tubes and other enteral tubes.
• Administer fluids and monitor patients’ input and output.
• Administer medications tpatients.
• Perform bed baths for bedridden patients and other hygiene tasks such as oral care.
• Perform daily routines such as cleaning around the station, bed making, and dump dusting.
• Protect patients from decubitus ulcers through turning and engaging in activities.
• Perform wound care as needed.
• Practice infection prevention techniques, including proper handwashing and waste handling.
• Insert IV access for patients as required.

Job Competencies (Skills Job Knowledge, Experience and Attributes).

Academic qualifications

• Diploma in Nursing or related field from a recognized institution.

Professional Qualifications (Special training or Professional certification).

• Higher National Diploma in Gastroenterology Nursing or Endoscopy Nursing from a recognized institution
• Professional Membership/Licensing requirements
• Registration with and Valid License from Nursing Council of Kenya (NCK)
• Previous relevant work experience required (including a specific length or type of experience in a certain job or level.)
• Have 3 years progressive experience in a similar role within a busy hospital.

The role-holder assist the cardiologist in diagnostic cardiac catheterizations and interventional procedures on patients and providing quality nursing care, assessing and managing patient care in the cardiac catheterization lab, and supporting interventional radiology as needed in line with hospital policies and prevailing regulations.

Key Responsibilities/ Duties / Tasks

• To understand the procedural component of interventional cardiology including setting up of cath lab for intervention, assistance to the performing physician, handling and passage of blood gases, interpretation of blood gas results and angiography as within the scope of training and maintenance of sterile field.
• Knowledge of operation of interventional software for the obtaining and recording of hemodynamic data from the case.
• Intimate knowledge of the supplies in the lab including sheaths, stents, catheters, balloons and the many other components the interventionalist may request for during the procedure.
• Willingness for pre-intervention planning with the respective interventional cardiologist to have the appropriate supplies prepared in a timely fashion prior to the intervention.
• Perform pre-intervention and post-intervention assessment, including measuring blood pressure and temperature, checking blood glucose levels, and administering medications as ordered by the physician.
• Assess, utilizing age-specific data, the patient’s physical, psychosocial, and spiritual status in a comprehensive manner.
• Perform initial assessment and complete required documentation within Tenwek Hospital organizational standards.
• Perform and document ongoing assessments, including observation, physical examination, laboratory/test results, and patient response to procedural intervention.
• Maintain equipment used in the cath lab in conjunction with the biomedical department.
• Participate in the identification and clarification of patient needs as evidenced by participation in multidisciplinary care, planning to achieve optimal outcomes.
• Review and revise plan of care according to change in patient’s status.
• Incorporate patient teaching/discharge planning to promote optimal outcome.
• Coordinate and document appropriate discharge planning and referral to ensure continuity of care after discharge.

OTHER GENERAL DUTIES:

• Organize and coordinate nursing care and medical treatments.
• Provide and ensure appropriate health teaching and counselling to individuals, families, and community.
• Maintain the unit effectively according to hospital policy with minimum supervision.
• Promote effective interpersonal and public relations.
• Maintain infection prevention guidelines and practice.
• Ensure safety in the work-place by maintaining a clean, safe, and pleasant environment.
• Maintain familiarity with the legal implications of nursing practice and ensure that legal requirements are met.
• Identify research topics, construct a research plan, and carry out surveys at the operational level.
• Be punctual and available when on duty.
• Display Christ-like attitude and character both on- and off- duty.
• Abide by the Tenwek Hospital moral code and Nursing Council of Kenya (NCK) regulations.
• Perform other responsibilities as may be assigned from time to time by Unit’s Nursing Officer In-charge or his/her designate.

Academic qualifications

• Bachelor degree in Nursing or related field from a recognized institution…..
• Professional Qualifications (Special training or Professional certification).
• Certificate in Basic Life Support (BLS)
• Advanced cardiac life support, advanced cardiovascular life support (ACLS)

The role-holder provides pharmacy and pharmaceutical services to patients and staff in CTC, provides clinical research and training and advises CTC in line with hospital policies and prevailing regulations.
Key Responsibilities/ Duties / Tasks

• Provide technical pharmacy and pharmaceutical advice and service to the hospital.
• Implement work plans and work schedules in the pharmacy of the hospital.
• Receive patients in the hospital and dispense medicines and other pharmaceutical materials to them in the hospital.
• Provide care and custody of medicines and other medical supplies in the pharmacy of the hospital.
• Coordinate pharmaceutical operations and services in the pharmacy in order to ensure that they meet the expected standards of sufficiency and quality the in the hospital.
• Work with other healthcare professionals to evaluate and update patient treatments and progress
• Carry out training and development of pharmacy staff, interns and student in order to enhance their performance productivity in the hospital.
• Record the movement and consumption of medicines and medical equipment and supplies, and well updated drug register in the hospital.
• Implement duly all established pharmacy and pharmaceutical policies, procedures and process in the hospital.
• Supervise, guide and mentor junior pharmacy staff and students in the hospital.
• Provide specialized pharmacy and pharmaceutical advisory services to the hospital executive and the public though the appropriate media.
• Provide clinical research and training to pharmacy and pharmaceutical students.
• Day-to-day operations and supervision of staff in the assigned work area fostering a cohesive and unified organizational culture.
• Facilitate implementation of the internal audit, risk management, QMS and other related work plans.
• Perform other duties as may be assigned from time to time

Job Dimensions:

Role makes:

• Supervisory decisions – on day-to-day coordination of staff and use of resources
• Analytical decisions – reviewing and interpreting data and information and options to inform decision-making and the execution of responsibilities
• Operational decisions – for day-to-day work tasks

Job Competencies (Skills Job Knowledge, Experience and Attributes).

Academic qualifications

• Bachelor’s degree in Pharmacy or related field from a recognized institution.

Professional Qualifications (Special training or Professional certification).

Professional Membership/Licensing requirements

• Pharmacy and Poisons Board and Pharmaceutical Society of Kenya

Previous relevant work experience required (including a specific length or type of experience in a certain job or level.)

• Have a minimum of 5 years of proven experience in the pharmaceutical field.