Majid Al Futtaim Careers

ROLE SUMMARY

• The Executive Assistant is responsible for providing full executive support to the Regional Director including diary management, administration, travel arrangements, meeting preparation, working on specific projects and research as required.

ROLE POFILE

• To act as a first point of contact dealing with correspondence and phone calls.
• To proactively manage and coordinate the diary of the Regional Director by prioritizing and arranging internal and external meetings, ensuring appropriate briefing papers are prepared and provided.
• Plan and organize travel and accommodation when required.
• Maintain effective filling and data storage including emails and retrieval systems.
• To provide full support by dealing with all correspondence and calls, drafting routine letters to high standard, taking minutes in meetings, taking messages and other administrative tasks as required.
• To provide support for the Retail Executive Committee by ensuring meetings are properly arranged and serviced. This will include drafting agendas, collating papers and reports, taking minutes and following up action points.
• Support the Regional Director to keep the Retail Executive Committee informed about the work of the organization and their appropriate training and induction.
• To plan and manage key organizational events such as Staff and Volunteer events, Strategy days, Staff briefings and others as required.
• Ensure that work is carried out in accordance with MAF’s values, equality aims, policies and procedures.
• Participate and contribute to organizational/team meetings as required.
• Provide reports for the Retail Executive Committee as required.
• Undertake any other appropriate duties as required to support the Regional Director to enable them to fulfil their role.
• Carry out all the duties with complete discretion and a high regard for confidentiality.

QUALIFICATION AND EXPERIENCE

• Degree in Communication/Public Relations or any relevant discipline
• Computer literacy
• A minimum of 3+ years relevant experience in a busy office in a similar position
• 2+ years of experience in the retail business or closely related industry
• Experience in managing multiple priorities, administrative coordination, and logistics

SKILLS

• Excellent presentation skills and the ability to train on system usage
• Time management and organizational skills
• Well-organized, detail-oriented, ability to multi-task with great follow-up skills
• Strong written and verbal communication skills
• Proficient in Microsoft Office suite

ROLE SUMMARY

• The Associate - Commercial is responsible for overseeing the strategic planning, development, and execution of product categories within the company.

ROLE POFILE

• Researching current trends and company’s selling philosophies to procure the best merchandise for the lowest cost.
• Assisting with the development of selling strategies, product marketing and sales support.
• Research and analyze data and market insights.
• Search for insights into consumer needs and wants.
• Plan and implement long-term development strategies for product categories.
• Design exit strategies for unsuccessful products.
• Build and maintain long-term relationships with vendors.
• Place appropriate orders.
• Ensure product availability.
• Strategize positioning of a product category in order to maximize its visibility.
• Collaborate with the marketing team.
• Research competitors and suggest appropriate pricing and promotional activities.
• Work with customers and merchandisers and find new ways of expanding product categories.
• Calculate forecasts for product demand trends.
• Manage and track budget.
• Manage relationships with vendors locally and internationally as required.
• Work closely with the relevant teams to provide accurate stock availability records.
• Assist content teams to ensure products have required content as directed by Sales Development Team.

QUALIFICATION AND EXPERIENCE

• Bachelor’s Degree in Procurement, Business Administration or related field.
• 2+ years' experience across product innovation and category management in Retail Industry.

SKILLS

• Analytical skills
• Strong communication and negotiation skills
• Highly organized with strong multitasking skills
• Good time management skills
• Good problem-solving and critical thinking skills
• High attention to detail

ROLE SUMMARY

• The Associate Manager - Graphic Design is responsible for designing and specifying design parameters to assist in the websites, application and social media platform enhancement and maintenance. The role holder is also responsible for supporting online graphic design, flash animation, usage of HTML and online creative requirements.

ROLE POFILE

Graphic Design

• Conceptualize, design and produce promotional materials to provide the website, application and social media platforms with necessary visual communications requirements for materials they need to produce
• Develop graphic design in order to integrate it onto the various advertising mediums
• Develop concepts, graphics and layouts for product illustrations, company logos and website
• Determine size and arrangement of illustrative material and copy, and font style and size

Design Guidelines

• Create designs, concepts and sample layouts based on knowledge of layout principles and aesthetic
• Take full accountability in adhering to artwork specifications as per suppliers’ guidelines
• Supervise all advertising and digital campaigns, news related to competitor to keep abreast of any developments to act accordingly
• Follow all relevant operational procedures and instructions so that work is carried out in a controlled and consistent manner

Collaboration

• Liaise with CORP Onsite Marketing and Creative team/ Graphic design team on central campaigns, implementing best practices, new product features and campaign optimization.

QUALIFICATION AND EXPERIENCE

• Bachelor’s Degree in Marketing or closely related field
• 2+ years' experience as a social media analyst, preferably in the retail industry

SKILLS

• Strong communication skills
• Highly organized with strong multitasking skills
• Good time management skills
• Good problem-solving skills
• High attention to detail

Role Purpose

• The Account Manager is responsible for establishing and fostering relationships internally and externally across media, marketing, merchandising, trade and analytics stakeholders to ensure strong ties at multiple levels, including high-level relationships to develop ongoing budget allocation and upsell opportunities.
• The Account Manager is expected to significantly enhance the client experience and set MAF Carrefour apart from the rest in the region. He/She will be the face of Omni Link for all of our external stakeholders and/or suppliers.

Role Responsibilities

Growth and Sales

• Develop and execute a detailed business plan to grow revenue opportunities from new prospects within your market
• Prospect and hunt for new business
• Develop & sell effective and high return digital campaigns
• Identify and prospect for large opportunities at multiple levels
• Meet and exceed monthly sales goals
• Oversee your clients’ campaigns planning, execution and delivery while regularly communicating performance results
• Understand the value of MAF OmniLink competitive offerings and pricing and articulate MAF OmniLink benefits in a manner meaningful to the customer
• Build and manage a robust sales pipeline and monthly sales forecast as well as activity tracking 

Collaboration and Communication

• Collaborate with the Ad Operations team to prepare presentations for internal and external stakeholders, along with the tracking and execution of the campaigns
• Work hand in hand with the local merchandising team to generate synergies and ensure the correct approach for any given brand

Definition of Success

• Meeting the monthly sales target at the required pricing
• Increasing the share of suppliers engaged with OmniLink
• Successfully designs, plans and executes high-quality campaigns
• Understands the supplier needs and how can OmniLink help with the same
• Develops strong relationships with the suppliers and the merchandising teams

Minimum Experience and Qualifications

• Bachelor’s degree in Marketing, Business, Economics, Communication, or any other related field
• 2-5+ years online advertising, digital media, or analytics sales experience with global and regional accounts
• Must have significant success in media sales, with a specific focus on digital display/PPC Campaigns from either publisher or media agency.
• Experience selling audience targeting solutions

Skills

• Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence
• Must have a demonstrable track record of commercial success and revenue growth
• Must have extensive experience of (and be passionate about) building and growing successful relationships with leading advertisers
• Strong consultative sales skills, relationship building, external and internal customer satisfaction management
• Strong understanding of internet advertising technologies
• Ability to partner with internal stakeholders, to provide the best possible experience for our clients
• Self-starter capable of thriving in a growth stage company environment
• Bachelor’s degree minimum
• Track record of building and maintaining strong client relationships and closing new business
• Positive 'No Quit' attitude
• Fearless on the phone, persistent, and good work ethic

• The Associate Manager - Human Capital is responsible for assisting with business strategy pertaining to recruitment, talent management and staff development. The role holder is also responsible for assisting in standardizing and implementing Human Capital policies and procedures within the country.

Vendor Management

• Source and interact with recruitment vendors and negotiate contracts
• Work with selected service providers to achieve company needs

Policies and Procedures

• Stay updated about relevant HC Standard Management system (policies, procedures and forms)
• Work towards aligning procedures and forms required locally (e.g. legal requirements)
• Monitor the proper documentation after implementation for audit purposes
• Assist in sourcing contracts for procurement of staff services

Staffing

• Assist in the manpower planning
• Support initiatives to ensure the constant availability of the required competent staff to support the organization in meeting all its responsibilities, plans and objectives

Employee Engagement

• Conduct periodic employee engagement and internal customer satisfaction surveys
• Provide suggestions on how to address the employee engagement and customer satisfaction challenges
• Organize employee engagement events and team building activities
• Prepare the content to be published in the quarterly newsletter

Training and Performance Management

• Implement training and performance management systems initiated by the Corporate Head Office
• Develop reports for the Corporate Head Office related to training and performance

Human Capital Projects

• Support with the implementation of all relevant HC projects and procedures initiated by the Corporate Head Office
• Develop reports to communicate the performance of implemented HC projects

Human Capital Responsibilities

• Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work
• Apply and follow MAF Retail’s Human Capital corporate policies and relevant procedures and instructions
• Provide training and feedback to direct reportees when required

• As the area manager you will be responsible for leading the commercial activities of a region of stores including super and hypermarkets, in this rapidly growing region.
• Yyou will have decision-making responsibilities ranging from day to day trading issues to identifying areas of growth and business improvement by assessing financial and administrative processes in the stores. 
• As an expert visual merchandiser you know how to make stores attractive to consumers and how to forge strong working relationships with suppliers and partners, while ensuring that stores align with the Majid Al Futtaim Retail concepts.
• As the operational leader of the region, you won’t only be focussed on operational activity, you will also be the finance expert, the people expert and the marketing and communication expert ensuring that we support our people through growth and career development, achieve our financial objectives and continue to develop a strong brand
• To build strong working relationships and to ensure optimal delivery across your region the majority of your time will be spent at store visits meeting with operational and leadership teams to identify risks and opportunities. 

What you will need to be successful:

• To be successful in this role you will already have had at least 5 years of experience managing a small region of grocery retail stores and are used to managing and leading a distributed team.
• You have a proven track record of growing the business and achieving commercial targets.
• You are fluent in English and ideally another local language.

The Department Head is responsible to ensure the quality, range and freshness of offered goods to attract and satisfy the customers. The role holder is also responsible for the coordination and communication between Merchandisers and Sales Teams and other relevant service providers within the assigned area.

Role Details – Key Responsibilities and Accountabilities:

Store Strategy Development and Implementation

• Monitor and develop strategy to ensure competitive advantage
• Oversee negotiations with suppliers for internal promotions to enforce the image of discount of the store
• Oversee the establishment of a competitive assortment offer
• Stay informed about competition activities in the store’s catchment’s area and take necessary measures

Commercial Performance

• Oversee commercial policy agreed for the store pricing
• Ensure the proper conservation, utilization and profitability of the department’s assets
• Oversee the products assortment in the store
• Review comparative studies for the sections that can contribute to the efficiency of the commercial concepts

Merchandise and Stock Management

• Develop the price image and freshness image
• Ensure proper stock management (stock value, control out of stock, orders and merchandise deliveries)
• Oversee the scheduling for ordering items and the organization of the warehouse
• Implement initiatives to ensure lowest waste and shrinkage ratio

Store Service Functions

• Oversee the implementation of the security and hygiene procedures for assets and employees in the section
• Ensure all sections are enhancing customer service requirements and promoting sales
• Ensure the quality, the application and protection of company’s “Know-How”
• Inspect displays (including merchandiser activities) and ensure correct pricing is implemented at all times
• Supervise scheduling is done effectively and efficiently for related staff

Human Capital Responsibilities

• Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
• Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
• Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
• Provide inputs for the development of annual manpower plan
• Ensure the implementation of MAF Retail’s corporate policies and relevant procedures
• Apply the company corporate policies and labour laws for working hours, leaves & weekly schedule

Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role.

Definition of Success

• Financial results -  annual turnover, net profit, margin, transactions made
• Waste management and shrinkage loss
• Inventory and merchandise integrity and availability
• OHI results
• Customer satisfaction
• Level of hygiene
• Level of safety and security
• Human capital development - training, coaching, staff turnover, etc.

Other Context (if applicable):

• N/A

Functional/Technical Competencies

• To Be Added

Qualification, Experience & Skills:

Minimum Qualifications/Education

• Bachelor’s Degree

Minimum experience

• 3+ years in Retail Business, 2+ years in an operations supervisory role

Skills

• Communication and presentation skills
• Customer service orientation
• Time management
• General product knowledge