Living Goods Careers

Purpose of role: 

To motivate others, have a great willingness to learn, and want to be part of a cutting-edge team that is setting the bar on improving health impacts in a sustainable way. 

Key Responsibilities: 

• Support recruitment, training, and managing Community Health Volunteers. 
• Motivate CHVs in-field to achieve health metrics. Work to support strong performers, increase the effectiveness of medium performers, and support to improve. 
• Ensure all Community Health Volunteers (CHVs) are delivering impact in the communities both through remote checks and through in-field checks (esp. diagnosis and treatment). 
• Support Community Health Promoters in learning and correctly using their m-health app. 
• Manage inventory: Ensure no stock-outs and ensure management on a First In/First Out; First Expiry/First Out basis. 
• Support experiments and innovations in the learning sites.  
• Build strong relations with MoH, communities and partners. 
• Conduct regular refresher training for Community Health Volunteers. 

Qualifications & Experience Required 

Qualifications: 

• Degree or Diploma in Public Health, Community Health, Nutrition, Social Sciences, or health-related professional preferred. 

Experience: 

• At least 1 year's work experience, preferably in health/community / social workspaces.  

Competencies & Attributes: 

• Team player with a drive for results and strong performance management skills.  
• Ability to mentor and coach Community Health Volunteers. 
• Ability and willingness to interact with community elders and clients. 
• Willingness to work extensively in the field under minimum supervision. 
• A good communicator with excellent public speaking skills. 
• General computer proficiency and experience in handling. 
• The ability to speak in the local dialect – Luhya and Luo – is an added advantage. 
• Passionate about working with poor rural households in remote areas is a great plus. 

The position:
Living Goods seeks an experienced results driven advocacy professional to join the Global Advocacy team. We are looking for someone with demonstrated expertise and impactful achievements in advocacy work.
The role holder will be responsible for building and maintaining collaborative partnerships, sharing effective practices, exploring new opportunities to improve community health, and providing administrative support to the team. The role involves a primary focus on country-level teams support with additional responsibilities at the regional and global level.

Responsibilities:

• Provide day-to-day support to country teams on implementing country-level advocacy strategies and monitoring performance.
• Facilitate cross team learning and knowledge sharing for country teams and provide advisory tactics.
• Provide support on the coordination of global and regional events, including coordination with the communications team on increasing visibility on events.
• Backstop Director and Deputy Director in global and regional coalition meetings, activities, campaigns and events. Represent LG (Living Goods) in coalition and partner meetings as needed to promote community health.
• Conduct policy research and analysis, providing timely and relevant information to guide advocacy initiatives – including on health financing at country-level.
• Support documentation, including Living Goods advocacy approaches and wins, policy briefs, and position papers at global, regional, and country levels.
• Support, nurture, and sustain partnerships and identify new partners in the community health space.
• Flag changes, high-level external meetings and events at national, regional, and international platforms, and new developments in community health work to the teams.
• Track and maintain a calendar of external engagement opportunities and contacts and assist in meeting and conference planning and preparation.
• Manage administrative needs of the advocacy team.

Education and Experience:

• Bachelor’s degree in a related field, or a combination of education and experience that yields the required competencies. Masters in a relevant field is desirable.
• At least 5 years of professional experience at the national, regional level demonstrating a proven ability to coordinate advocacy interventions across multiple countries.
• Experience supporting country offices, building capacity and providing tactical support is essential.
• Experience in developing robust advocacy strategies in the development context.
• Experience working with coalitions, building effective networks, and nurturing partnerships.

Skills and Competencies:

• Ability to consult, gather and integrate feedback into internal and external influencing briefings and materials- proven research and writing skills.
• Knowledge of global health and development issues and hands-on experience in advocacy related to primary health care, health workforce, universal health coverage, and/or community health is strongly preferred.
• Ability to work autonomously combined with experience working remotely and with country and global teams.
• Strong analytical, writing, editing, and verbal skills for communicating with broad and diverse stakeholders.
• Effective as a collaborator in complex internal and external organizations.
• Proven ability to build and cultivate strong relationships.
• Excellent communications, collaborating and influencing skills.
• Meticulous and organized.
• Good interpersonal and critical thinking skills
• High integrity, commitment, and respect for diversity.
• Proficiency in English and French (Spoken) required.

The position:

The Director Financial Planning & Analysis serves as an integral member of the Global Leadership Council and will support the CFO in all aspects of business partnering and management reporting and controls. The DFP&A leads the budgeting, forecasting, long-term planning, implementation, and business strategic analysis of the financial team. The DFP&A will ensure smooth, effective and efficient operational finance support to the countries and global operations. To work closely with all countries and departments to support the development of LG’s financial management strategy and contribute to the development of the organization’s strategic goals. In addition, the DFP&A will be charged with developing and implementing more sophisticated policies and procedures both in the finance, grant management and general operational areas to support the organizations growth.

Responsibilities:

Business Partnering:

• Driving a process of continuous improvement in business partnering which enhances the understanding of the Executive and Senior Management teams (Global and Country) of their key financial performance drivers and business performance issues.
• Oversee business analysis of strategic initiatives to determine financial and operational feasibility.
• Drive and challenge operational units on their assumptions of how they will successfully execute their plans.
• Provide strategic financial input and leadership on decision making issues affecting the organization including revenue enhancement and cost reduction initiatives.

Organizational Financial Reporting, budgeting and analysis:

• Develop reporting frameworks in collaboration with the CFO, Global Controller, Country Teams and Management to produce management, donor and key stakeholder reports.
• Manage the entire organizational financial reporting function and ensure accurate financial reports are produced.
• Provide frameworks and support to country finance teams to prepare analysis and conduct reviews, monitor and highlight variances.
• Investigate exceptions on all reports and facilitate corrective actions.
• Own the complete organizational budgeting and forecasting process.
• Ensure accuracy of budgets and rolling forecasts submitted by each country and Global department.
• Drive implementation of budget assumptions.
• Conduct cost analysis on key operations to inform cost modeling for investment and operational decisions.

Grant Financial Management:

• Manage the entire financial function related to the grant management function including assessing the cost investment viability of an opportunity, proposal budgeting, donor reporting, donor queries etc.
• Provide business partnering support to the Business development team during the proposal stage.
• Provide business partnering support to the Project managers/Grant relationship managers to ensure full financial compliance and timely reporting.

Team Management:

• Lead Direct and Matrix reports in management and oversight of all financial planning analysis and reporting functions.

Skills and Competencies:

• Experience in a complex International NGO with a budget of at least $20million annual budget.
• In-depth knowledge of nonprofit accounting (fund accounting principles), including sophisticated fund and grant accounting, compliance and reporting.
• Broad experience with multiple funding sources, including the US government, other country governments, other bi-and multilateral donors and corporates and foundations.
• Experience with the rules and regulations of multilateral donors.
• Evidence of partnering with executive staff, resulting in the development and implementation of creative financial management strategies.
• Experience streamlining, refining and automating financial processes, including the development of user-friendly tools and training programs, and deploying suitable technology.
• Track record of working with technology leadership to manage critical financial management and reporting systems.
• Mission-driven, articulate professional with substantial finance and administrative management experience.
• Keen analytical, organization and problem-solving skills which support and enable sound decision-making.
• Proven strength in building and sustaining supportive relationships and persuasively communicating institutional goals and needs.
• Experience working in or with Africa.
• Strong human resource management experience; ability to supervise, mentor and engage staff members and inspire credibility, confidence and build consensus.
• Technology savvy and specific knowledge of accounting and reporting software.
• Demonstrated capacity to think strategically with expertise in complex problem solving, decision making and critical thinking skills, displays good judgment.
• Advanced Excel skills.

Education and Experience:

• Master’s degree in Finance and Accounting or related field.
• At least 10 years relevant experience. Management experience of at least 7 years gained in a complex international NGO.
• Professional certification - CPA, CA, ACCA or equivalent preferred.

The position:
The Head of Finance and Administration (HOFA) will be a strategic thought-partner and will report directly to the Country Director with a dotted line to the Global Director of Accounting Services. The HOFA will possess process and fiscal management skills, and knowledge of non-profit and fund accounting. The ideal candidate will be a seasoned professional with specific expertise in fiscal management and fund accounting, nonprofit management and governance, and supply chain management.  The HOFA will be a hands-on and participative manager and will lead and develop an internal team to support the following areas: accounting, financial management, statutory compliance, treasury management, audit function, operational planning and budgeting, administration including the procurement and supply chain function.
The HOFA will ensure compliance with organizational policies, donor requirements and local laws. The HOFA will play a critical role in partnering with the country senior management team in strategic decision making and operations..
Responsibilities:
Strategy:

• Contribute to the country strategy and support CD to develop the strategy, analytics and action plans to deliver on the country strategy.
• Provide financial and administrative insights to support decision-making and strategic initiatives.
• Contribute to the LG Global Strategy through engagements with the Global Finance team and country analytics to inform strategic decision making.

Accounting and Financial Data Quality:

• Oversee the accounting function and ensure compliance with organizational policies and procedures.
• Update, document and implement all necessary organizational policies and accounting practices based on LG Global frameworks to improve the finance and administration departments efficiency and internal controls.
• Oversee the timely submission of statutory filings including tax returns, company registrar filings, insurance submissions, etc and ensure compliance with country financial, tax reporting and regulatory requirements.
• Ensure accounting processes and workflows are fit for operational purposes to maximize the use of digital platforms and compliance with organizational approved delegation of authority.
• Coordinate and lead the annual auditing process including liaising with external auditors, liaising with the Global Finance and accounting teams.
• Managing the country cash flow and forecasting and providing oversight of all bank accounts.

Financial Management:

• Analyze and present financial reports in an accurate and timely manner; clearly communicate monthly and annual financial reports and analysis.
• Collate financial reporting materials for all donor segments, and oversee all financial, project/program and grants accounting in collaboration with the Global Grant management function.
• Oversee and lead annual budgeting and planning process in conjunction with the Global Financial Team, Country Director – Kenya and Country Senior Leadership Team.
• Administer and review all financial plans and budgets; monitor progress and changes; and keep senior management team abreast of the organization’s financial status.
• Effectively communicate and present the critical financial matters to the Country management and Global Financial Management team.

Administration - & Supply Chain – Procurement, Logistics and Facilities:

• Oversee the management of the entire process in planning of procurement and supply chain, inventory control, logistics and distribution, ensuring effectively functioning processes to avoid costly delays and lost opportunities.
• Ensure effective lines of communication between the Operations Department and the supply chain team to ensure priority requirements, timely delivery of goods and services using the most appropriate procurement procedures.
• Ensure effective use of internal SOPs in supply chain, control of workflows, continuous business processes monitoring and elaboration of improvements in systems and processes.
• Be responsible for introduction process improvements in the supply chain and identify new vendors/suppliers without jeopardizing quality and service delivery.
• Support the proper development and utilization of the ERP system.

Procurement:

• Oversee the management of vendor, supplier and contractor relationship.
• Oversee the quarterly and annual forecasting of goods and services needed by the operations. Ensure systematic cost efficiencies.
• Ensure full compliance with procurement policies and procedures and quality requirement especially for medicines management.

Logistics

• Coordinate the efforts of the logistics team to determine and implement best practices for distribution up to the last mile and warehousing.
• Support the operations team to maximize the cost -effective distribution solution for goods.
• Oversee the monitoring of inventory levels at all warehouses and maximize working capital.

Facilities

• Ensure facilities are compliant with Health and Safety guidelines as well as Drug Authorities guidelines.
• Manage the cost efficiency of lease and facilities running cost.

Team Management:

• Provide leadership and support to the Accounting, Finance, Supply chain, procurement and logistics.
• Ensure the hiring and talent pipeline management of quality engaged staff.
• Provide coaching, mentoring and development of staff.
• Monitoring performance and initiating timely action to strengthen staff and staff engagement.
• Translating organizational goals into functional and individual goals and ensure proper task and functional divisions.

Skills and Competencies:

• Mission-driven, articulate professional with substantial finance and administrative management experience.
• Keen analytical, organization and problem-solving skills which support and enable sound decision-making.
• Proven strength in building and sustaining supportive relationships and persuasively communicating institutional goals and needs.
• Experience working in Africa.
• Strong human resource management experience; ability to supervise, mentor and engage staff members and inspire credibility, confidence and build consensus.
• Prior experience with Grant management.
• Outstanding ability to translate financial concepts to and effectively collaborate with programmatic and fundraising colleagues who do not necessarily have finance backgrounds.
• Technology savvy and specific knowledge of accounting and reporting software.
• Demonstrated capacity to think strategically with expertise in complex problem solving, decision making and critical thinking skills, displays good judgment.
• Advanced Excel skills.

Education and Experience:

• Bachelor’s degree in Finance and Accounting or related field.
• At least 10 years relevant experience at a supervisory & managerial level.
• Professional certification - CPA, ACCA preferred.

The Role

• To build competencies of Peer Coaches to ensure coaching and mentorship of the Community Health Extension Workers (CHEWs) & Community Health Assistants (CHAs) in supporting a network of Community Health Promoters (CHPs) within a sub county to deliver high impact through best practice, digitally enabled performance management and supervision. This is aimed at contributing towards the delivery of impactful community health by the sub county and county health teams.
• To lead and provide direct supervision and support to sub county field-based teams and oversee all operations within the sub county.

Key Responsibilities

• Provide technical support by conducting trainings and coaching sessions to community health extension workers (CHEWs), Community Health Assistants (CHAs) and support sub-county health management teams (SCHMT) on performance management and support supervision of CHPs.
• Provide ongoing coaching of CHEWs/CHAs on how to review and analyse data on the performance dashboards and interpret to support CHPs to deliver against targets.
• Provide technical assistance and capacity-building on service delivery, supply chain management, digital health, management of community health human workers, and compensation of CHPs, among others, and share learnings and get feedback.
• Accompany and Support CHEWs/CHAs and other subcounty health teams on field visits.
• Support the Sub County Community Health Strategy Focal Person (SCCHSFP) in all engagements and co-design at sub county levels, helping to establish ways of working to ensure the sub county is fully engaged.
• Support the SCCHSFP to monitor performance based on milestones demonstrating that, Living Goods and the County Government can achieve the set performance metrics sustainably over time.
• As needed, represent, and offer support in sub county technical meetings and engagements and actively seek out, identify, advise upon, and implement opportunities for collaborative work across the health sector.
• Support CHEWs/CHAs prepare and present community units level reports, presentations, and key insights, as necessary. 
• Develop and initiate new ideas to improve how we provide technical assistance.  
• Lead in Sub-County level documentation of lessons learned and best practices to leverage on learnings to inform government planning on the capabilities needed for current and future requirements to maintain a functional eCHIS.
• Participate in Sub-County level development of AWPs and advocate for incorporation of DESC elements for effective implementation of a functional eCHIS.
• Strengthen networks and linkages with public, and other implementing partners involved in community health programming.
• Alert the Program manager to any arising risks, challenges, and impediments to implementation. 
• Perform any other duties assigned by the Program manager.

Academic Qualifications & Work Experience

• Degree in health sciences.
• Post-graduate training in Management, Public or community Health is an added advantage.
• 5 years or more with sound understanding of the Kenya Health System and prior technical assistance work experience with and/or involving close association with national and county governments. 
• Experience supervising teams
• Experience working with community health workers in rural villages

Competencies/Attributes

• Strong interpersonal, communication and report writing skills.
• Should be flexible and willing to travel across Kenya and primarily be based in the field.
• Strong analytical skills is a mandatory. 
• Ability to prioritize tasks, take initiative, and work without constant supervision. 
• Honest, reliable, diplomatic, and well organized.
• Must be computer literate with proficiency in MS office suite
• Collaborative team player.

The position:

• Living Goods seeks an experienced results driven advocacy professional to join the Global Advocacy team. We are looking for someone with demonstrated expertise and impactful achievements in advocacy work.
• The role holder will be responsible for building and maintaining collaborative partnerships, sharing effective practices, exploring new opportunities to improve community health, and providing administrative support to the team. The role involves a primary focus on country-level teams support with additional responsibilities at the regional and global level.

Responsibilities:

• Provide day-to-day support to country teams on implementing country-level advocacy strategies and monitoring performance.
• Facilitate cross team learning and knowledge sharing for country teams and provide advisory tactics.
• Provide support on the coordination of global and regional events, including coordination with the communications team on increasing visibility on events.
• Backstop Director and Deputy Director in global and regional coalition meetings, activities, campaigns and events. Represent LG (Living Goods) in coalition and partner meetings as needed to promote community health.
• Conduct policy research and analysis, providing timely and relevant information to guide advocacy initiatives – including on health financing at country-level.
• Support documentation, including Living Goods advocacy approaches and wins, policy briefs, and position papers at global, regional, and country levels.
• Support, nurture, and sustain partnerships and identify new partners in the community health space.
• Flag changes, high-level external meetings and events at national, regional, and international platforms, and new developments in community health work to the teams.
• Track and maintain a calendar of external engagement opportunities and contacts and assist in meeting and conference planning and preparation.
• Manage administrative needs of the advocacy team.

Education and Experience:

• Bachelor’s degree in a related field, or a combination of education and experience that yields the required competencies. Masters in a relevant field is desirable.
• At least 5 years of professional experience at the national, regional level demonstrating a proven ability to coordinate advocacy interventions across multiple countries.
• Experience supporting country offices, building capacity and providing tactical support is essential.
• Experience in developing robust advocacy strategies in the development context.
• Experience working with coalitions, building effective networks, and nurturing partnerships.

Skills and Competencies:

• Ability to consult, gather and integrate feedback into internal and external influencing briefings and materials- proven research and writing skills.
• Knowledge of global health and development issues and hands-on experience in advocacy related to primary health care, health workforce, universal health coverage, and/or community health is strongly preferred.
• Ability to work autonomously combined with experience working remotely and with country and global teams.
• Strong analytical, writing, editing, and verbal skills for communicating with broad and diverse stakeholders.
• Effective as a collaborator in complex internal and external organizations.
• Proven ability to build and cultivate strong relationships.
• Excellent communications, collaborating and influencing skills.
• Meticulous and organized.
• Good interpersonal and critical thinking skills
• High integrity, commitment, and respect for diversity.
• Bilingual in French is a plus.

Purpose of role

Living Goods Kenya is scaling up its operations working closely with the national and county governments to strengthen the community health system through its community health platform. We therefore are seeking to hire a Government Relations Manager based in Kisumu region to support Government Relations and Advocacy functions at county level; managing the day-to-day coordination of county government and other stakeholder’s relations

Key Responsibilities

• Support implementation of the Living Goods Kenya advocacy and influencing plan of through organizing and managing a variety of stakeholder engagement activities. 
• Support county and sub-county engagement, helping to establish new ways of working and ensuring the county and sub-county government are fully engaged and supportive of our operations.
• Maintain a stakeholder database and manage the day to day relationships with all key influencers and other partners at county level.
• Represent and offer support in county and sub-county technical meetings and engagements and actively seek, identify, advise upon and implement opportunities for collaborative work across the sector.
• Cultivate champions within the county executive and legislature and leverage their influence in furthering the community health agenda
• Live the life of a community health champion including conducting county based advocacy for pro-community health budgets, policies and legislation
• Prepare joint plans and give feedback to the (S)CHMT on implementation impact realized through quarterly sub-county data review meetings and bi-annual county data review meetings.
• Prepare and present reports and key insights as necessary to national, county groups and individuals. 
• Track and update LG management on the status of all LG obligations to the county government, policy changes and operating procedures
• Support the field teams in managing the daily relations with the government and other stakeholders.

Qualifications, Experience & Technical Expertise:

• Degree in health or social sciences.
• Post-graduate training in Policy, Management or Public Health an added advantage.
• 7 years or more experience bringing a sound understanding of the Kenya Health System (especially devolved structure) and prior work experience with and/or involving close association with national and county governments. 
• Entrepreneurial spirit and drive for results.
• Self-drive with ability to work under minimum supervision.
• Exceptional natural leader with strong interpersonal, communication and innovative skills.
• Should be flexible and willing to travel across Kenya and periodically stay up-country.
• Good computer and analytical skills a must.

Purpose of role

The Deputy Director, Program Excellence works closely with the Deputy Country Director/Director of Programs Delivery in the development and implementation of programs and policies, as well as managing daily operations. This position requires strong leadership skills and the ability to work collaboratively with other department heads and program staff to implement high quality, innovative programs in close coordination and collaboration with sub national governments, LG global and LG country teams. The role has a particular focus on driving program and strategy implementation, leading the program team in implementing impactful, high quality CH program. S/he will ensure timely, effective and impactful program delivery of CH across all LG implementing and learning sites.

The Deputy Director, Program Excellence will provide a focus on meeting of impact KPIs in Government led sites, as well as operationalization of experiments & innovation for Learning support in learning sites and coaching, mentoring, development and management of the Programs Delivery team..

Key Responsibilities

Quality Program Implementation

• Provide strategic and technical leadership in the management of the IS and LS LG sites to ensure coordinated implementation, enhanced resource optimization, cross program learning and adaptive management.
• Review all programs implementation county plans and ensure that the implementation strategies are compatible with overall Program Delivery big wins, program goals and objectives
• Drive performance management. Monthly & Quarterly review of the performance against key health and desc indicators and action taken to ensure on-going measurable improvements
• Drive impact optimization. Responsively troubleshoot, make decisions, and enhance the decision-making capacity of program staff to ensure that all bottlenecks are consistently and adequately addressed.
• Lead the operationalization of experiments & innovation for organizational Learning.
• Lead in establishing or promoting adherence to systems, policies and approaches necessary to ensure and demonstrate the quality of programs
• Ensure all key project and program documentation is done. Extremely proactive, able to learn quickly and have a proven track record of delivery in complex and rapidly changing contexts.
• Extremely proactive, able to learn quickly and have a proven track record of delivery in complex and rapidly changing contexts.

Team Management

• Supervise and mentor staff under direct supervision.
• Support capacity-building projects for program staff by encouraging professional development activities
• Maintain open and professional relationships with team members, fostering a strong team spirit and providing supervision and guidance to enable staff to successfully perform their duties.
• Work with the leadership team to ensure that the Program team maintains a high level of professional commitment.
• Collaborate with P&C staff to identify and implement recruitment and retention strategies of the country program team.

Health Systems Strengthening/ Partner Coordination/ Gov Relations

• Maintaining effective relationships with key stakeholders including key county implementing partners, visiting donors, and county governments.

Academic & Work Experience:

• Bachelor's degree in a related field (Master’s degree preferred)
• Five or more years of experience in a senior leadership role
• Expertise and knowledge in a range of sectors (health (public or private mandatory)

Competencies/Attributes:

• Experience with strategic planning and execution
• Must be an innovative and creative problem solver with a demonstrated ability to analyse complex issues, make sound decisions and translate programmatic priorities into operational strategies quickly and accurately.
• Motivated and positive individual who excels at taking initiative and can motivate team members to produce results under pressure.
• Excellent oral and written communication skills with the ability to clearly and persuasively express ideas and concepts with key stakeholders.
• Strong analytical abilities
• Proven ability to manage people, multi-task, time management, diplomacy and work collaboratively in a team environment
• Strong commitment to the vision, mission and core values of LG
• Extremely proactive, able to learn quickly and have a proven track record of delivery in complex and rapidly changing contexts

Purpose of role

Program Delivery Coordinator works closely with and under the supervision of the Deputy Country Director/ Director Program delivery to support planning, coordination of key program activities within LG Kenya so as to drive seamless implementation of an efficient, high quality and innovative program in close coordination with the program teams.

Key Responsibilities

• Ensure the alignment of workplans plans across all LG implementation counties to drive improvement, innovations and enhance the efficiency and effectiveness of key program activities.
• Ensure monthly & quarterly review meetings are well planned and conducted in a timely manner. Schedule and organize all program meetings meetings/events and maintain the agenda. Compile inputs from the meetings and share with relevant stakeholders.
• Ensure program documentation and learning within LG implementation counties is prioritized.
• Ensure implementation of LG policies and practices across LG implementation counties to drive standardisation of program activities.
• Be the program liaison with other departments on key operational program activities
• Maintain updated records of program onboarding & training decks, activities, trackers and proposals
• Support program field staff in the identification, management and mitigating operational risk. Raise risks, issues and concerns that may affect key program timelines or deliverables.
• Make logistic and administrative arrangements for seminars, workshops, and briefings that may be required by the programs team.
• Assist in monitoring and recording expenditure/disbursement of key program activities
• Facilitate planning of program staff travels, leaves, and staff movements.

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Public Health or a related field.
• Minimum of three (3) years’ relevant experience.

Competencies:

• Very good planning, organizational and time management skills
• Ability to make sound judgment and good decisions
• Strong team player orientation with very good communication and interpersonal skills
• Ethical conduct and ability to maintain confidentiality
• Proactive, resourceful, solutions-oriented and results-oriented
• Demonstrated commitment to respect, equity, diversity, and inclusion.