Kenya Revenue Authority Careers

• In support of the Government’s Youth Initiative to develop a pool of young talent for the Kenyan Labour Market, KRA is seeking applications from fresh Bachelor’s Degree and Diploma Graduates for its January to December 2025 Internship Programme.
• The programme aims at providing the Youth with an opportunity to acquire practical skills of their respective areas of specialization. The opportunities are open in the following disciplines: Finance, Accounting, Economics, Statistics, Data Analytics, Mathematics, Supply Chain Management, Human Resource Management, Marketing & Communication, Communications, International Relations, Diplomacy, Public Relations, Media Studies, Photography, Videography, Film Production, Animation, Television & Radio, Writing & Publishing, Digital Media, Journalism, Mass Media & Communication, Screen writing & Editing, Music Supervision, ICT, BBIT, Hospitality, Records Management, Records & Archives, Library & Information Science, Security & Safety, Security Management, Criminology, Criminal Justice, Forensics, Business Administration, Business Management, Project Management, Monitoring & Evaluation, Counselling Psychology, Occupational Health,  Disaster Management, Electrical Engineering, Mechanical Engineering, Civil Engineering, Structural Engineering, Land Economics, Property Management,  Quantity Survey, Actuarial Science, Transport & Logistics, Fleet Management, Law, Education, Chemistry, Analytical Chemistry.

Requirements for engagement as an Intern:

• Must be a Kenyan Citizen aged not more than 35 years by next birthday.
• Must have graduated with a first Degree (undergraduate), or Diploma from a recognized institution between January 2023 and December 2024.
• Must be available full time for the twelve months duration of the program.
• Should not have undertaken any other internship or exposed to work experience in their area of specialization, after graduation.

Job Summary:     

The Job holder is responsible for coordinating and managing, shared services, central planning and ensuring service request fulfilment

Key Responsibilities:

Ensure resolution of tickets within the prescribed Internal Standards

• Ability to deal with complex incidences and problems
• Provide prompt feedback to users on resolution of issues and manage relationships.
• Coordinates with other ICT Sections on resolutions of issues.
• Review the unit’s KPIs, procedures and processes to guarantee their relevance as well as ensure continual improvement.
• Define incident and service request classification, prioritization schemes and criteria for problem registration to ensure consistent approaches for handling, informing users about and conducting trend analysis.
• Generate unit’s monthly reports that show trends incidents, compliance to SLAs and achievement of KPIs.
• Coordinate Corporate initiatives within the unit such as Audit, Integrity, QMS and Risk Management
• Responsible for performance. Set KPIs and/or internal standards and ensures customer expectations are met
• Oversee IT related requests are efficiently handled and monitored until resolved to satisfaction of the users.
• Spearhead proper functioning of all the working tools at the service desk.
• Develop, mentor, coach and promote talent growth among staff in order to support business through excellent customer service
• Ensure good working relation and coordination of service desk staff with Manager Service Desk and other Sectional/Divisional staff.
• Develop annual work plan with performance targets assigned weights.
• Work closely with the supervisors to ensure achievement of performance targets at the service desk and the incident management processes.
• Gather information on system disruptions and resumptions through Hotspot report from & to Business contacts and heads of the divisions/CSS team one.
• Ensure countrywide sensitization of users on available ICT tools every financial year.
• Ensure compliance to ISO (9001/2015 and 27001/2013) and data security requirements.

Academic and Professional Qualifications         

• Bachelor’s degree in Computer Science, Information Technology or any other IT related field
• Master’s degree in Computer Science, Business Administration or related Postgraduate degree will be an added advantage

The post holder should have at least one of the  following preferred certifications

• Microsoft SharePoint Administration
• ITIL
• Project Management e.g. Prince2, PMP
• MCSE
• CompTIA A+, CompTIA N+

Relevant Work Experience/ Technical Skills Required

• The post holder should have at least four (4) years’ progressive experience in a busy IT environment, with at least one (1) year at Supervisory role in a large or busy organization
• Competence in Windows Active Directory Management Tools plus creation and deployment of Group Policy Objects
• Conversant with process automation and experience working with automation tools such as MS SharePoint, System Center Configuration Manager(SCCM) or System Center Operations Manager (SCOM), IBM Service Management Tool (ITSM)

Competencies      

The job holder must:

• Possess strong leadership and managerial skills
• Have strong analytical and problem solving skills
• Capable of making decisions in complex situations
• Display excellent communication and interpersonal skills
• Exhibit exceptional organisational and administrative skills
• Possess good negotiation skills
• Have good business knowledge

In support of the Government’s Youth Initiative to develop a pool of young talent for the Kenyan Labour Market, KRA is seeking applications from fresh Bachelor’s Degree and Diploma graduates for its January to December 2021 Internship programme. Law degree holders pursuing the Advocates Training program (Pupils) at the Kenya School of Law will be engaged for six (6) months only.

 

The program aims at providing the Youth an opportunity for on-the-job experience to build upon skills acquired at school and enhance their employability and is open within the various Support Services departments of the Authority in the following disciplines: Finance/Accounting, Economics/Statistics, Supply Chain Management, Human Resource, Marketing /Communications, Library & Information Science, Records Management, ICT, Hospitality, Security/Criminology, Project Management, Chemistry/Analytical Chemistry, Electrical Engineering, Counselling Psychology, Disaster Management.

Requirements for engagement as an Intern

Be a Kenyan Citizen aged between 20 and 35 years

Must have graduated with a first degree (undergraduate) or Diploma from a recognized institution between January 2020 and December 2020

Must be available full time for the twelve months duration of the program

Should not have undertaken any other internship or exposed to work experience in their area of specialization, after graduation.

Please Note:

The deadline for application is Sunday 22nd November 2020.

All applications must be submitted online via the process below.

You can only apply for the opportunity after successfully registering in our e-recruitment portal.

Incomplete applications will not be considered.

ONLY selected candidates will be contacted.

The Authority does not guarantee employment after completion of the Internship program.

The Authority does not extend the Internship program

The Authority does not charge any fee for this process.

Monthly Stipend payable is Kshs.15,000 and is subject to statutory deductions

Once selected, candidates will be required to submit proof of a valid Personal Accident Insurance Cover, Certificate of Good Conduct, Copies of KRA PIN Certificate, NHIF, NSSF, ID card and Bank Account Details.

 KRA is an Equal Opportunity Employer

Application Guidelines

 Registration:

Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.

After registration, you will receive an email enabling you to confirm your email address and complete your registration.

Log on:

After registration go to https://erecruitment.kra.go.ke/login

Key in your username and password then click on ‘Log in’ to access your account.

After successful log in, the system will open the ‘Applicant Cockpit’.

 

Candidate Profile (To create or update applicant detail):

On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.

Click on ‘My Profile’ to create and update your profile.

Follow the instructions to complete your profile.

The process will end by clicking the tab ‘Overview and Release’.

Ensure you click the check box on the page to complete the profile.

 

Application process:

To view the open job postings click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’

Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.

Click on the Job posting to display the details of the Internship position.

To apply for the position, click ‘Apply’ button at the top of the page.

Follow the instructions to complete and submit your application.

Kindly note that all mandatory fields must be completed.

To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.

 

In case of any challenge or issues, please send an email query to [email protected] Tel. 0709-01-1000

Purpose of the job:

Tax Dispute Resolution is an internal process that seeks to provide mechanisms for the resolution of tax disputes without recourse to judicial or quasi-judicial option provided in Law. The program is popularly known as Alternative Dispute Resolution (ADR) by virtue of it providing alternatives to traditional adversarial court or tribunal based processes it also encompasses Independent Review of Objections (IRO) to Tax Assessments.

Key Responsibilities of the job:

Provide strategic leadership and vision for the ADR program and Independent Review of Objections.

Provide dynamic, open-minded leadership that promotes taxpayer uptake of ADR.

Initiate and implement appropriate policy and procedural frameworks to ensure promotion of and proper governance over ADR and IRO processes. 

Serve as primary corporate expert and authority on ADR, IRO and non- adversarial tax dispute resolution processes. 

Develop and maintain liaison with external ADR processes and progress.

The job holder should possess the following minimum qualifications:

Bachelor’s degree in Business, Tax, Law or Commercial related disciplines. 

Master’s degree in Business is an added advantage.

Membership in a recognized professional body in the areas of relevance to the job. 

Demonstrated understanding of tax or commercial processes that invite dispute resolution or arbitration skills. 

At least ten (10) years of relevant work experience with at least five (5) years in a Senior Managerial role. 

In addition, candidates should demonstrate the following personal traits and competencies:

Demonstrated competence to lead and manage high performance teams 

Strategic leadership and management 

Business acumen and business environment awareness 

Strong conceptual and analytical skills 

Strong interpersonal and people management skills 

Strong verbal and written communication skills

Note:

All applications from interested and qualified candidates must be submitted online via the process below. 

ONLY shortlisted candidates will be contacted. 

All applications should be submitted online by 23rd November 2020. 

KRA is an equal opportunity employer committed to gender and disability mainstreaming. Persons with Disability are encouraged to apply. 

KRA does not charge for application, processing, interviewing or any other fee in connection with our recruitment process.

Department: Corporate Support Services

Division: Security & Safety Services

Work Station: KRA Head Office

Reports to: Commissioner-Corporate Support Services

Job Summary:

Responsible for policy development and strategy formulation to ensure security/safety of personnel and assets.

Deliverables and Accountabilities:

• Formulate strategies, policies, procedures and work plans for the Division,
• Direct surveillance, security investigations and preparation of reports on crimes/incidences affecting KRA personnel and assets,
• Ensure availability and management of outsourced security services providers,
• Coordinate implementation of proactive security control measures and procedures in the Authority,
• Manage and develop staff in the Division.

Skills required:

Minimum qualifications

Academic Qualifications:

A Bachelor's Degree or diploma in Security Management

Training in military or police security training.

General knowledge of Kenyan Laws and Government Regulations pertaining to law enforcement.

Experience in investigations will be an added advantage

Minimum years of experience

At least 7 years' experience in the military, police force or in a large organisation with at least 3 years' experience at managerial level in a large organisation with multiple facilities.

Competencies:

• Responds flexibly to changing situations
• Acts in line with legal, regulatory, professional and ethical standards
• Finds creative ways to exploit opportunities and solve problems
• Pro-actively adapts own style and approach to build rapport, and work with others more effectively

Note: 

• All applications from interested and qualified candidates must be submitted online via the process below. 
• ONLY shortlisted candidates will be contacted. 
• All applications should be submitted online by 23rd November 2020. 
• KRA is an equal opportunity employer committed to gender and disability mainstreaming. Persons with Disability are encouraged to apply. 
• KRA does not charge for application, processing, interviewing or any other fee in connection with our recruitment process.

Location: Nairobi

Reports to: Chief Manager - Ethics Education

Job Purpose

To oversee staff training and awareness on integrity programme within the Authority

Principal Duties

• Implement effective staff outreach programs on integrity
• Conduct training, sensitization and awareness on corruption, integrity and ethical issues to KRA staff
• Develop and produce Information, Education and Communication (IEC) materials for dissemination to staff.
• Publicity of the Integrity program
• Facilitate training on integrity program - training for CPC members, IAO, etc.
• Implement an effective feedback mechanism on Education and Awareness program
• Management of staff and work performance to achieve the goals and objectives

Skills and Competencies

Skills:

Bachelor Degree in Education/Business /Economics/Statistics from a recognized university

Master’s Degree in Education/Business/

Economics/Statistics from a recognized University is an added advantage

Conversant with the current tax and anti-corruption practices/policies

Must have at least five (5) years of progressive work experience in the related field.

Must have served at first level management for at least two (2) years.

Competencies:

Ability to work under pressure and meet set deadlines

Good planning and problem solving skills

Good communication skills (both written and verbal)

Good interpersonal skills

A team player

Honest and high level of integrity

 

Note:

All applications from interested and qualified candidates must be submitted online via the process below. 

ONLY shortlisted candidates will be contacted. 

All applications should be submitted online by 23rd November 2020. 

KRA is an equal opportunity employer committed to gender and disability mainstreaming. Persons with Disability are encouraged to apply.

KRA does not charge for application, processing, interviewing or any other fee in connection with our recruitment process.