Kantar Careers

• Are you an experienced researcher looking for a unique opportunity to excel in your career? Look no further! Kantar, a world-class company in the research industry, is seeking a Senior Research Executive (Client Service) – World Panel Division to join our ambitious team in Kenya.

Responsibilities

• Identifies and builds an active and valuable networks of Client relationships, managing delivery, retention and growth
• Be a key point of contact for routine deliverables & requests of the client’s business, attending onsite days and owning all related client data requests and project briefs.
• Be responsible for managing client briefs from start to finish i.e. – designing correct methodology, running the required analysis, adding interpretation and insight based on category knowledge, delivering back to the client.
• Applying Knowledge and skills to Deliver Client Insights:
• Integrate different information streams into results to provide broader business solutions than market research data
• Demonstrates understanding of the business and commercial environment to exploit opportunities and promote profitability
• Create and implement revenue planning process within account plans
• Identify and action new business expansion within an existing or new client to drive revenue growth.
• Working Effectively in a Multi- Cultural Environment to enhance client solutions and achieve best value for clients
• Displays knowledge of the organization’s global offering; thinks beyond own and clients’ geographical boundaries

Requirements

• Bachelor’s degree or its equivalence, preferably in Science related field.
• Microsoft Excel and PowerPoint proficiency.
• At least 4years’ relevant work experience in a Marketing/ Consumer Research / Advertising work environment.
• Demonstrate evidence of developing leadership skills and the ability to motivate others particularly where the individual has some responsibility for workload management of other team members
• Gather facts and figures, monitor self and others and achieve goals in a timely and factual manner.
• Communicate effectively as well as demonstrate active listening whilst developing appropriate influencing skills.
• Bring a sense of urgency to situations demonstrating an active approach, and a willingness to get involved to increase the pace, achieve goals and meet objectives.
• Be flexible, tactful, friendly and sensitive to others, displaying good social and communication skills.
• Take ownership of your self-development in completing and implementing your own Personal development plan (PDP), highlighting areas where further development is required.
• Be systematic and organised.
• Have a flexible approach in changing situations and be adaptable in difficult circumstances, continuously striving to achieve a result.
• Proven ability to create and expand network of contacts within a business
• Be curious, demonstrate a real desire to learn, seek out training opportunities and actively participate in meetings (both internal and external as appropriate)

Job Details

Are you a bright-spark recent graduate now looking to get your foot on the first rung of your exciting career ladder? Disheartened by job posts asking for unicorns with an unrealistic blend of Gen Z skills with Gen X’s decades of experience? Scroll no further, this is the post for you! Click through to find out all about the 12-month Kantar Graduate Programme (KGP) and how we can boost your client service experience with opportunities galore…

KGP INTRODUCTION

Kantar is one of the world's largest insight, information and consultancy groups, aiming to become the pre-eminent provider of compelling and inspirational insights for the global business community. Our 28,500 employees work across 100 countries and across the whole spectrum of research and consultancy disciplines to offer our clients business insights at each point of the consumer cycle – that’s why we serve over half of the Fortune Top 500 companies.

The Kantar Graduate Program will offer top local graduates 12 months of world-class market research experience in our Kenya business across branding, product development, communication and marketing strategies that will extend your skills beyond market research to see the client’s side.

Does the below sound like your dream self?

• Passionate about the learnings you’ll absorb from this opportunity
• Impactful in taking up challenges and contributing the best way you can
• Supportive to your team and the way you approach your work.
• Creative and bold in exploring ideas and new ways of doing things.
• Trustworthy and dependable, to foster a great working relationship and ethics with your team

If so…

We need you!

Do you already hold a 3-year degree, preferably in Research, Marketing, Statistics, Business Science, Economics, Mathematics, Computer Science? Are you PC literate in Microsoft Word, Excel and PowerPoint, with excellent English writing and verbal skills and numerical competency? If so, get in touch today!

Previous in-house media planning knowledge or experience will be a definite advantage, as well as a natural aptitude for quantitative research, qualitative research and brand development, but no previous research experience is required. Instead, we’re looking for individuals with a passion for brands and advertising, with the curiosity to understand consumer thinking and opinion and a desire to advise clients on how to improve their brand’s performance in the marketplace.

What you can expect from the KGP

Successful applicants will spend the year soaking up the following skills:

• Conducting general project administration
• Learning about clients’ markets to set up and maintain knowledge files
• Working with line managers to set up and run research projects under supervision
• Building strong day-to-day working relationships with the operational departments to ensure smooth interdepartmental project management
• Preparing and checking fieldwork and research materials, along with specking and checking of data, chart and code frames
• Appling market research skills, from questionnaire design and management to initial analysis of data and report preparation
• Checking and proofread presentations
• Presenting internal presentations and conduct reports for client meetings

• Responsibility for research design, planning and execution within agreed timeframes, scope and budget. Leadership responsibility - line management, team and cross-team responsibility

Role Deliverables

• Accountable for client revenue targets (financial / Key Performance Indicators)
• Provide solutions to company barriers that are holding back profitability and growth
• Employs own knowledge of Kantar’s market strategy to initiate suitable process improvements that improve Kantar’s service/performance in the market place
• Confidently and optimally explains more complex delivery solutions to clients
• Applies understanding of commercial and financial principles to costing recommendations on more complex projects
• Ensures more complex proposals are costed efficiently and the risk explicitly stated for both Development and the client's benefit
• Take ownership for the data and research quality (and quality delivery) of a project (including all documents such as questionnaires and instructions)
• Apply research knowledge to ensure the best (most cost and time effective and efficient) delivery of research
• Demonstrate excellence in technical and marketing expertise to encourage both clients and team members
• Have a deep understanding of the client business, industry, strategy and business issues
• Continually strives to improve and maintain efficient project management tools, approaches and processes
• Actively transfers learning to other

Knowledge and Experience

• Relevant tertiary education (B.Com /Business Admin, B Bus Sc Marketing B. Bus Sci Marketing, Project Management / relevant degree pref)
• Must have at least 3-5 years working experience
• Working knowledge of Word and Excel
• Must have a very good working and practical knowledge of the research process and marketing research
• Must have proven record of work experience in deadline driven pressurised environment
• Confident sales/ negotiation/ persuasion skills
• High level of business/client understanding and insight
• Solid understanding of marketing, research and the Kantar offer
• Clear, fair decision making ability
• Leads by example
• Nurture/develop team members through coaching and performance management
• Proven track record as a team manager
• Recognize team and individual achievement
• Empowers others by instilling a sense of ownership
• Team building across departments and with suppliers

Role description

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 25000 people help the world’s leading organisations succeed and grow. ​

Our insights colleagues are experts in human understanding. With expertise covering brand, innovation, creative, media, commerce and customer experience, they help clients define what brands should stand for, how to reinvent and renew their offer, how to connect with audiences and how to win with consumers and customers.

Join the Brand Guidance/Brand Tracking team (a team that deals largely with brand tracking) where you’ll ensure smooth running of research projects from start to finish, build strong day to day client relationships and make valuable contributions by continually building technical expertise as a market researcher. Role also includes providing guidance to a mini team of junior researchers as well as business development.

Work mainly unsupervised and produce for sign off by line manager

• Proposals and budgets
• Reports and Presentations decks
• Designing of research tools e.g. questionnaires
• Fieldwork materials e.g. briefing notes
• Data/Coding specs

Run the following processes/ duties mainly unsupervised

• Handle multiple projects daily
• Project deadlines / prioritise work appropriately and logically
• Costs and resource management
• Collaborate very closely with a diverse group of internal cross functional teams and cross region counterparts - operations, finance.
• Identify actions/issues that may have cost implications
• Problem solving/trouble shooting
• Presentations to clients

Role requirements

• Completed tertiary education – degree in Marketing or Statistics will be an added advantage
• Minimum of 3 years’ work experience in a research agency, client company or management/marketing consultancy
• Excel and PowerPoint proficiency
• Attention to detail
• Passion for building client relationships
• Ability to use analytical software e.g. SPSS, RFS will be added advantage
• Professional course in Marketing, Research, Sales or statistics will be an added advantage

 

• Join the Brand Guidance/Brand Tracking team (a team that deals largely with brand tracking) where you’ll ensure smooth running of research projects from start to finish, build strong day to day client relationships and make valuable contributions by continually building technical expertise as a market researcher. Role also includes providing guidance to a mini team of junior researchers as well as business development.

Work mainly unsupervised and produce for sign off by line manager

• Proposals and budgets
• Reports and Presentations decks
• Designing of research tools e.g. questionnaires
• Fieldwork materials e.g. briefing notes
• Data/Coding specs

Run the following processes/ duties mainly unsupervised

• Handle multiple projects daily
• Project deadlines / prioritise work appropriately and logically
• Costs and resource management
• Collaborate very closely with a diverse group of internal cross functional teams and cross region counterparts - operations, finance.
• Identify actions/issues that may have cost implications
• Problem solving/trouble shooting
• Presentations to clients

Role requirements

• Completed tertiary education – degree in Marketing or Statistics will be an added advantage
• Minimum of 3 years’ work experience in a research agency, client company or management/marketing consultancy
• Excel and PowerPoint proficiency
• Attention to detail
• Passion for building client relationships
• Ability to use analytical software e.g. SPSS, RFS will be added advantage
• Professional course in Marketing, Research, Sales or statistics will be an added advantage

Role Competences:

Identifies and builds an active and valuable networks of Client relationships, managing delivery, retention, and growth: Builds, develops, and maintains long-term mutually beneficial client relationships Manages the client relationship with honesty, openness, and integrity Treat relationships with clients as partnerships for delivering client objectives.

Applying Knowledge and skills to Deliver Client Insights: Integrate different information streams into results to provide broader business solutions than market research data Thinks conceptually like a consultant to deliver a package of results with meaningful recommendations not just data Excellent presentation skills, makes clear and concise recommendations for client actions.

Demonstrates understanding of the business and commercial environment to exploit opportunities and promote profitability: Create and implement revenue planning process within account plans Identify and action new business expansion within an existing or new client to drive revenue growth.

Working Effectively in a Multi- Cultural Environment to enhance client solutions and achieve best value for clients: Displays knowledge of the organization’s global offering; thinks beyond own and clients’ geographical boundaries Employs own understanding of the global environment; political/social/economic changes in all internal and external working relationships and projects. Works effectively across geographies and cultures.

Minimum Qualifications/Work Experience

• Bachelor’s degree or its equivalence. MBA is an added advantage
• Microsoft Excel and PowerPoint proficiency.
• At least 6 years’ relevant work experience in a Marketing/ Consumer Research / Advertising function in Kenya and / or East Africa

Personal Attributes: A person in this role is likely to have the ability to exhibit the following…

• Demonstrate evidence of developing leadership skills and the ability to motivate others particularly where the individual has some responsibility for workload management of other team members
• Communicate effectively as well as demonstrate active listening whilst developing appropriate influencing skills
• Be flexible, tactful, friendly, and sensitive to others, displaying good social and communication skills
• Take ownership of your self-development in completing and implementing your own Personal development plan (PDP), highlighting areas where further development is required.
• Be systematic and organized
• Sell-in new methods, processes and seek revenue generating opportunities
• Proven ability to create and expand network of contacts within a business

Purpose of the role:

To develop an understanding of World panel services, pertinent to the appropriate FMCG sector and to develop the analytical skills and knowledge required of this role, with the view to servicing the client’s contract by responding to client data requests , handling project briefs, delivering  required consumer research  information.

Role deliverables/ Behavioral competences:

• Proactively seek to understand the client’s business, world panel products and services and using this knowledge to improve the work you do.
• Employ an appropriately professional tone in all communications including emails, presentation materials, telephone calls and face-to-face meetings
• Assist client contacts in being able to locate and use existing data through your sound knowledge of the content of regular reports, database structures and other regular deliverables
• Take ownership of client requests, ensuring they are acted upon by you in a timely fashion, where appropriate answering client queries with support from your line manager
• Be responsible for/involved in producing the regular deliverables of data and ensuring that they are dispatched on time and accurately.
• Begin to learn how to build stories from the data by recognizing patterns and draw logical conclusions based on your analysis of the data set
• Assist in preparing and delivering presentations to clients. Seek opportunities to practice presentation skills to develop a confident style in delivery.
• Ensure through swift planning, the availability of facilities, materials and work-related resources for all staff.
• Build knowledge of the FMCG environment including macro trends by reading trade press, making store visits, having an opinion on FMCG products and advertising (and their competitor products/advertising) to be able to identify/explain key influencers to market Performance.
• Take part in your own performance management using the KWP appraisal system and ensure you maintain an up-to-date Personal development Plan with your line manager – monitor your progress and find solutions for your development needs.

Minimum Qualifications/Work Experience

• Bachelor’s degree or its equivalence, preferably in Science related field.
• Previous experience of:  At least 1 years’ relevant work experience in a FMCG /Marketing / Advertising work environment.
• Microsoft Excel and PowerPoint proficiency.
• Provide a high level of attention to detail
• Communicate effectively, as the job environment requires confident individuals who are socially adept.

Location

Nairobi, WestlandsKenya

Job Details

PURPOSE OF THE ROLE:

The Regional Data Protection Lead’s key role is to ensure that the markets for which they are responsible understand and apply the Data Protection Framework to their work, as well as to identify and manage risk. They will therefore need to have a good understanding of the Framework and the work that the markets conduct. They should also have a good understanding of any local legislation impacting the research that we do including Data Protection laws, so that they can provide appropriate advice.  They will have several Champions or Data Protection Leads within the countries of their market, who they will work closely with to successfully embed the Kantar Data Protection Framework into their organisation.

KEY OUTPUTS:

The Data Protection Lead will:

• Be responsible for the successful rollout of and compliance with the Kantar Data Protection Framework across their markets, working closely with the Regional Data Protection Head / Accountability Lead / local leadership team.
• Provide or arrange training, be it programme approved, additional training where gaps/needs are identified or training adapting to be specific to local practices/projects. Will keep records of training.
• Support the business with process changes, where required.
• Identify gaps in the implementation of and compliance with the Data Protection Framework and the supporting network within their markets and flags to the Regional Data Protection Head.
• Monitor and identify any potential gaps, risks and threats in the Data Protection Framework that may impact the business.
• Work with the local leadership team (CEO/Ops Director/Function lead) to complete the Data Protection Risk Metrics/Risk Report, Data Protection controls and take action to address-any resulting issues.
• Be accountable for Cybersecurity compliance activities via engagement with local IT, for example Get Fit.
• Support the local market with client information & contractual requests relating to data protection & IT/cybersecurity via local IT
• Contribute to and support all Programme activities e.g., new processes, training, implementation requirements and completes any documentation as required e.g., DPIA, minimisation records, supplier due diligence assessments.
• Be able to work across markets to share learning/problem solve and ensure that the data protection risks to which Kantar is exposed are minimised.

REQUIREMENTS:

It is essential that the Data Protection Lead:

• Has a minimum of 5 years’ overall experience in Data Protection, 3 of which should be in Compliance.
• Understands the business processes and how the Data Protection framework relates to them in order to ensure they are appropriate/are updated as required.
• Has a good understanding of Data Protection Framework and can apply it to their business, taking local requirements into account.
• Has a good understanding of local legislation, including Data Protection, and applicable codes, e.g., Esomar, MRS.
• Can translate the Data Protection Framework and any additional guidance into training/processes and make it relevant to their organisation.
• Is able to work independently, taking responsibility for implementing new processes effectively and managing data protection compliance.
• Has superior influencing skills and the ability to operate at a senior level and can manage multiple stakeholders with varying priorities in different markets.

Location

Nairobi, Mpaka RoadKenya

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

To start a career that is out of the ordinary, please apply...

Job Details

WHAT WILL THE DAY TO DAY WORK COVER:

Work under supervision and produce for review by other senior members of the team

• Proposals and budgets
• Reports and Presentations decks
• Designing of research tools e.g. questionnaires,
• Reviewing of scripts
• Fieldwork materials e.g. briefing notes
• Data/Coding specs
• Point of views/secondary research
• Review of data
• etc

WHAT BEHAVIOURS ARE EXPECTED IN THIS ROLE?

Core research competencies:

• Analytical mindset
• Willingness to learn fast, & forward thinking
• Deliver accurate, high quality work under pressure
• Attention to detail

Client focus:

• Ability to support in maintaining strong professional client relationships through deliverables
• Have a passion for brands/client development

Financial focus:

• Work within the budget to ensure profitability of projects
• Propose cost saving solutions when possible
• Highlight costs and budget concerns with team to achieve on-budget projects
• Support in driving new business opportunities
• Commercial acumen

Personal / soft skills:

• Able to take personal responsibility
• Creative problem solving skills
• Communicate with impact
• Strong collaboration skills
• Able to have effective and constructive tough conversations/give honest opinion to peers and seniors
• Self-starter focused on self-improvement and learning
• Proactive
• Flexible
• Time management
• Multi tasking

Team work, relationships, leadership and people management:

• Be a team player
• Able to accept guidance/feedback from more senior members of the team
• Build a strong working relationship with your client service account team
• Build a strong and mutually respectful relationship with other departments e.g. operations, finance etc
• Work with integrity, respect and high ethical standards

Others:

• Attend presentations in the presence of other senior members of the team
• Adhere to the requirements of our quality management system.
• Degree preferred
• Previous experience in a research agency, client company, advertising agency, media or digital agency will be a plus
• Passion for brands, advertising, media and digital will be an advantage
• Computer literacy in Word, Excel, PowerPoint
• Excellent English writing and verbal skills

Location

Nairobi, Mpaka RoadKenya

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.