International Planned Parenthood Federation Africa Region (IPPFAR) Careers

The Digital Content Creator at the International Planned Parenthood Federation Africa Region (IPPFAR) will play a key role in driving the organization’s digital presence and engagement across multiple platforms, including Facebook, Instagram, X (formally Twitter), TikTok, and LinkedIn.

In collaboration with internal teams and Member Associations, the role will ensure that all digital communication is aligned with IPPFAR’s goals, engages diverse audiences, and increases overall awareness of sexual and reproductive health rights in the Africa region

Deliverables

Social Media Video Content Production:

• Create engaging, high-quality video content for platforms such as Facebook, Instagram, Twitter, TikTok, and LinkedIn.
• Develop short-form videos tailored to each platform’s style (e.g., reels for Instagram, short clips for TikTok, professional videos for LinkedIn).

Tailored Social Media Posts:

• Design content that adheres to the unique tone and format of each social media platform.
• Ensure messaging is relevant to the audience and represents IPPFAR’s values and mission.

International Day Campaigns:

• Create and manage content around international observances, including World Health Day, International Women’s Day, etc.
• Collaborate with internal teams to ensure alignment with organizational goals during key observances.

Collaboration with Member Associations:

• Work with IPPFAR’s Member Associations to develop posts on best practices and successes.
• Help develop localized social media strategies and content for member associations on an ad-hoc basis, ensuring consistency with overall branding.

1. Website Content Updates:
   • Provide support for website updates related to social media campaigns, activities and events.
   • Collaborate with the web team to ensure seamless integration of social media content and messaging.

Expertise

Content Planning & Strategy:

• Develop and implement monthly social media content calendars.
• Research emerging social media trends and incorporate them into the IPPFAR strategy.

Content Creation & Design:

• Design graphics, videos, and written content tailored for each platform.
• Use software like Canva, Adobe Creative Suite, or similar tools to create visually appealing posts.

Audience Engagement & Growth:

• Monitor and engage with followers, responding to comments, questions, and interactions in a timely manner.
• Analyze performance metrics and adjust strategies to optimize engagement and reach.

Collaboration & Coordination:

• Liaise with communication teams, Member Associations, and other departments to ensure alignment on messaging.
• On an ad-hoc basis, provide support for media coverage of events, live social media updates, and real-time engagement.

Monitoring & Reporting:

• Track social media performance and produce quarterly reports on key metrics such as engagement, reach, and follower growth.
• Use tools like Hootsuite, Sprout Social, or similar platforms for monitoring and scheduling content.

Training & Capacity Building:

• On an ad-hoc basis, offer training to IPPFAR Member Associations on social media best practices.
• Share guidelines and strategies for creating impactful, engaging posts on various platforms.

Skills

Progressive experience in content creation, strategic communication, or marketing.

• Demonstrates creativity, initiative, innovation, and thinks outside the box.
• Excellent mastering of production of videos, images, promotional materials and stories for campaigning.
• Excellent skills in taking photos and making simple videos and creating visuals for social media to support the IPPFAR’s storytelling.
• Good technical knowledge of media contexts, communication software, MS Office, photo and video-editing software, social media posting software, web and digital tools.
• Experience in social media and digital campaigning and a working knowledge of Twitter, Facebook, LinkedIn, Instagram and TikTok.
• Experience in web content editing and publishing.
• Experience in editing and copywriting for social media.

Other requirements

• A recognised qualification in Digital Communications, Public Relations, Marketing, or relevant fields related to the position.
• English and French are the working languages of IPPFAR. For this post fluency in English (both oral and written) is required. Knowledge of French is an advantage
• Ability to work in a multicultural environment.
• Willing to travel internationally – about 30 days a year.
• Must have the right to legally work in Kenya.

Social Media Video Content Production:

• Create engaging, high-quality video content for platforms such as Facebook, Instagram, Twitter, TikTok, and LinkedIn.
• Develop short-form videos tailored to each platform’s style (e.g., reels for Instagram, short clips for TikTok, professional videos for LinkedIn).

Tailored Social Media Posts:

• Design content that adheres to the unique tone and format of each social media platform.
• Ensure messaging is relevant to the audience and represents IPPFAR’s values and mission.

International Day Campaigns:

• Create and manage content around international observances, including World Health Day, International Women’s Day, etc.
• Collaborate with internal teams to ensure alignment with organizational goals during key observances.

Collaboration with Member Associations:

• Work with IPPFAR’s Member Associations to develop posts on best practices and successes.
• Help develop localized social media strategies and content for member associations on an ad-hoc basis, ensuring consistency with overall branding.

Website Content Updates:

• Provide support for website updates related to social media campaigns, activities and events.
• Collaborate with the web team to ensure seamless integration of social media content and messaging.

Expertise

Content Planning & Strategy:

• Develop and implement monthly social media content calendars.
• Research emerging social media trends and incorporate them into the IPPFAR strategy.

Content Creation & Design:

• Design graphics, videos, and written content tailored for each platform.
• Use software like Canva, Adobe Creative Suite, or similar tools to create visually appealing posts.

Audience Engagement & Growth:

• Monitor and engage with followers, responding to comments, questions, and interactions in a timely manner.
• Analyze performance metrics and adjust strategies to optimize engagement and reach.

Collaboration & Coordination:

• Liaise with communication teams, Member Associations, and other departments to ensure alignment on messaging.
• On an ad-hoc basis, provide support for media coverage of events, live social media updates, and real-time engagement.

Monitoring & Reporting:

• Track social media performance and produce quarterly reports on key metrics such as engagement, reach, and follower growth.
• Use tools like Hootsuite, Sprout Social, or similar platforms for monitoring and scheduling content.

Training & Capacity Building:

• On an ad-hoc basis, offer training to IPPFAR Member Associations on social media best practices.
• Share guidelines and strategies for creating impactful, engaging posts on various platforms.

Skills

Progressive experience in content creation, strategic communication, or marketing.

• Demonstrates creativity, initiative, innovation, and thinks outside the box.
• Excellent mastering of production of videos, images, promotional materials and stories for campaigning.
• Excellent skills in taking photos and making simple videos and creating visuals for social media to support the IPPFAR’s storytelling.
• Good technical knowledge of media contexts, communication software, MS Office, photo and video-editing software, social media posting software, web and digital tools.
• Experience in social media and digital campaigning and a working knowledge of Twitter, Facebook, LinkedIn, Instagram and TikTok.
• Experience in web content editing and publishing.
• Experience in editing and copywriting for social media.

Other requirements

• A recognised qualification in Digital Communications, Public Relations, Marketing, or relevant fields related to the position.
• English and French are the working languages of IPPFAR. For this post fluency in English (both oral and written) is required. Knowledge of French is an advantage
• Ability to work in a multicultural environment.
• Willing to travel.
• Must have the right to legally work in Kenya.

Role Purpose

The Anti-Racism Advisor will spearhead IPPF's Anti-Racism Programme of Action, ensuring that our commitment to equity and inclusion is woven into every aspect of our work. The Anti-Racism Advisor will work closely with IPPF Board members, our Member Associations, leadership and people across IPPF to drive transformative change and implement effective strategies to promote anti-racism and decoloniality within IPPF and beyond.

Context of Role

In the IPPF General Assembly 2022, our Member Associations unanimously committed to actively participating in anti-racism efforts.  The Board of Trustees further endorsed this work through a Declaration of Intent, which stated our dedication to fostering equity and inclusivity and combating racism within the Federation. This role, along with an annual budget, was born from this commitment as recognition that we need a dedicated fund and resources if we are going to deliver on our ambition.

What you’re good at

• Building trust and working collaboratively with all levels and key stakeholders across a complex organisation
• Organisation, with ability to plan, set goals, and manage multiple projects simultaneously within a fast-moving environment
• Analytics and executive presence (comfortable presenting and facilitating productive discussions).
• Influencing skills will be essential for this role
• Attention to detail - ability to provide quick turnaround and updates for multiple requests, while maintaining strong reputation of high-quality work
• Display discretion when handling confidential/sensitive information

Your Expertise

• At least 5 years’ experience in a role where you took the lead on anti-racism and/or inclusion work in a global organization
• Demonstrated experience of leading cultural and structural change initiatives, with an understanding of racial justice and social change
• Knowledge of the international humanitarian and development sector
• A good understanding of human resources policies and practices
• An understanding of federated organizations would be helpful
• Track record of working successfully with diverse, multicultural and multilingual groups.
• Strong organizational and time management skills with project management experience.
• Communication skills with the ability to translate technical jargon for non-technical people.
• Excellent English speaking/writing. A knowledge of one other of the Secretariat languages to a good level –
• French, Spanish and Arabic would be advantageous
• Excellent leadership and line management skills.

The Disability Inclusion Advisor will provide technical leadership on the integration of disability inclusive programming with WISH 2 programme activities. They will ensure that country workplans across all programme outputs integrate disability considerations and will be accountable to ensure that they are delivered. They will advise Member Associations on global best practice of disability inclusion in SRHR programmes and ensure that best practice is followed within the WISH programme with a particular focus on the FCDO disability strategy.

Where necessary they will provide capacity building and training activities across the consortium. The Disability Inclusion Advisor will be the technical focal point for the IPPF Member Associations as well as consortium partners for disability related activities. They will also serve as the focal point for any regional or national coalition of Organisations of Persons with Disabilities that work together with WISH 2 partners on the programme.

Deliverables:

• Conduct a situational analysis on disability inclusion in SRHR across programme countries and identify key areas of focus for WISH2.
• Collaborate with consortium partners, technical teams, and Country Managers to integrate disability priorities into workplans.
• Stay updated on global best practices and contribute to position papers and other materials for WISH2.
• Build and maintain relationships with regional and national disabled persons' organizations (DPOs) and link them with service delivery partners.
• Support evidence generation on the programme's impact on SRHR and disability inclusion.
• Monitor the implementation of disability-inclusive activities in country workplans.
• Develop and adapt training materials and tools for capacity building of DPOs and consortium partners.
• Ensure all program activities, services, and interventions are inclusive of people with disabilities, and adapt SRH services to meet their needs.
• Provide technical advice on integrating disability inclusion throughout the program lifecycle.
• Build the capacity of staff, healthcare providers, and partners on disability inclusion principles.
• Facilitate engagement with people with disabilities in target communities and enhance outreach efforts.
• Implement and monitor disability-inclusive evaluation tools to track progress and outcomes.
• Work with program teams to integrate disability inclusion into all WISH2 components, including SRH and gender equality.

Reporting/Management Responsibility:

• Line management of Disability Inclusion Officer(s) based remotely in countries.

Expertise:

• Substantial experience leading disability inclusion in global health programming with significant experience working in SRHR/FP programming preferred.
• Extensive experience in technical leadership and programme management in developing countries, particularly in sub-Saharan Africa.
• Experience working in humanitarian / FCAS settings and understanding of the particular challenges relating to programme delivery in these settings preferred.
• Extensive experience working on disability inclusions programmes or components funded by FCDO.
• In-depth understanding and knowledge of the UN Convention on the Rights of Persons with Disabilities (CRPD) and disability inclusion frameworks.
• Demonstrated understanding of the global technical landscape of disability inclusion within SRHR, key opportunities and challenges.
• Experience in adapting SRH services to the needs of people with disabilities.
• Experience in training healthcare providers, program staff, and partner organizations on disability-inclusive practices.
• Expertise in developing and implementing disability-inclusive M&E tools and frameworks, including data disaggregation by disability and gender.
• Strong ability to advocate for disability inclusion within SRHR policies and programs, and influence stakeholders.

Skills:

• Developed Interpersonal skills with a proven ability to influence and negotiate.
• Fluent English verbal and written communication skills with French and/or Arabic being an advantage.
• Demonstratable leadership skills including the ability to effectively engage a range of stakeholders.
• Prior staff and team management skills – including global/virtual management, conflict resolution and holding difficult conversations.
• Advanced quantitative and qualitative analytical skills.
• Prior project management skills including experience of reporting to donor agencies.
• Demonstratable budget management skills.
• Time management skills with the ability to meet tight deadlines.

Deliverables:

The Regional Senior Advisor-Advocacy will be responsible for the following key tasks:

• Monitors and maps the political landscape and developments at regional and sub-regional level and helps implement relevant coordinated cross-African support and mobilization activities together with IPPFAR Member Associations.
• Undertakes research and documents SRHR violations and abuses with a view to leading evidence-based advocacy and campaigns in different areas of SRHR protection and promotion.
• Leads Human Rights advocacy and dialogue with regional and sub-regional economic and human rights entities and instruments
• Maintain strong relationships with other IPPFAR departments including Communcations, and
• Membership Support and Development, towards the full integration of advocacy across the organisation.
• Provides advocacy related capacity building for Member Associations and other relevant partners, including through the organization of (peer-to-peer) training, mentoring, coaching andhands on support to MAs and other entities that require this kind of support.
• Establishes networks and partnerships to make synergies among SRHR organizations (including regional human rights institutions, Civil Society Organizations and SRHR champions), for concerted SRHR advocacy at regional level. Provides support in the area of intergovernmental engagement as it pertains to the coordination of advocacy and liaison activities with strategic intergovernmental forums, both at regional level - with the African Union, and other regional and sub-regional bodies, and international level with UN and Human Rights mechanisms in New York and Geneva in collaboration with IPPF’s UN Liaison Team.
• Supports policy advocacy efforts in relation to IPPFAR-led or IPPFAR-supported Campaigns.
• Manages regional advocacy projects (technical, human resources and financial management).
• Manages budgets and monitor expenditures
• As part of the broader IPPF advocacy team, the post holder will also contribute to various organisational tasks and processes needed to advance the advocacy, capacity building and protection objectives of the organisation in the area of SRHR.
• Contributes to the Global and IPPFAR Advocacy team planning, system enhancement, monitoring and evaluation and general team working.
• They will exercise a high degree of accountability – ensuring timely submission of narrative and finance reports as required; and to embrace safeguarding as well as all organisational policies and values.
• Any other tasks that may be assigned by the supervisor or senior management team.

Expertise/Skills:

• QUALIFICATION: MA degree in international relations, social sciences, public policy, communications and/or other related fields
• WORK EXPERIENCE: A minimum of 10 years of relevant professional experience, preferably in political advocacy, policy advocacy and/or communications. Knowledge of the African Union and UN systems, Africa Regional Economic Communities (RECs), Member State/Intergovernmental Processes is required. Track record of developing advocacy initiatives which yield results in the international development arena. Previous work on SRHR issues is an advantage.
• LANGUAGES: English and French are the working languages of the IPPFARO. For this post fluency in English and French (both oral and written) is required. Portuguese is an advantage.
• SKILLS: Excellent interpersonal skills - articulate and diplomatic. Ability to interact with diverse groups; Excellent written communication skills; Strong analytical skills and the ability to summarise and simplify complex information; Strong influencing skills; Sound research skills; Good understanding of development issues and fundraising; Excellent project management, time management and organisational skills to meet multiple deadlines; Good IT skills – Word, Outlook, Excel and PowerPoint; Flexible – team player.
• OTHER REQUIREMENTS: Awareness of and sensitivity to the multi-cultural environment in which IPPFAR operates; Sensitivity to and understanding of SRHR issues; Willing to work outside standard office hours as required; Willing to travel internationally – about 30% of time.

The Regional Senior Advisor-Advocacy will be responsible for the following key tasks:

• Monitors and maps the political landscape and developments at regional and sub-regional level and helps implement relevant coordinated cross-African support and mobilization activities together with IPPFAR Member Associations.
• Undertakes research and documents SRHR violations and abuses with a view to leading evidence-based advocacy and campaigns in different areas of SRHR protection and promotion.
• Leads Human Rights advocacy and dialogue with regional and sub-regional economic and human rights entities and instruments
• Maintain strong relationships with other IPPFAR departments including Communcations, and Membership Support and Development, towards the full integration of advocacy across the organisation.
• Provides advocacy related capacity building for Member Associations and other relevant partners, including through the organization of (peer-to-peer) training, mentoring, coaching and hands on support to MAs and other entities that require this kind of support.
• Establishes networks and partnerships to make synergies among SRHR organizations (including regional human rights institutions, Civil Society Organizations and SRHR champions), for concerted SRHR advocacy at regional level. Provides support in the area of intergovernmental engagement as it pertains to the coordination of advocacy and liaison activities with strategic intergovernmental forums, both at regional level - with the African Union, and other regional and sub-regional bodies, and international level with UN and Human Rights mechanisms in New York and Geneva in collaboration with IPPF’s UN Liaison Team.
• Supports policy advocacy efforts in relation to IPPFAR-led or IPPFAR-supported Campaigns.
• Manages regional advocacy projects (technical, human resources and financial management).
• Manages budgets and monitor expenditures
• As part of the broader IPPF advocacy team, the post holder will also contribute to various organisational tasks and processes needed to advance the advocacy, capacity building and protection objectives of the organisation in the area of SRHR.
• Contributes to the Global and IPPFAR Advocacy team planning, system enhancement, monitoring and evaluation and general team working.
• They will exercise a high degree of accountability – ensuring timely submission of narrative and finance reports as required; and to embrace safeguarding as well as all organisational policies and values.
• Any other tasks that may be assigned by the supervisor or senior management team.

Expertise/Skills:

• QUALIFICATION: MA degree in international relations, social sciences, public policy, communications and/or other related fields
• WORK EXPERIENCE: A minimum of 10 years of relevant professional experience, preferably in political advocacy, policy advocacy and/or communications. Knowledge of the African Union and UN systems, Africa Regional Economic Communities (RECs), Member State/Intergovernmental Processes is required. Track record of developing advocacy initiatives which yield results in the international development arena. Previous work on SRHR issues is an advantage.
• LANGUAGES: English and French are the working languages of the IPPFARO. For this post fluency in English and French (both oral and written) is required. Portuguese is an advantage.
• SKILLS: Excellent interpersonal skills - articulate and diplomatic. Ability to interact with diverse groups; Excellent written communication skills; Strong analytical skills and the ability to summarise and simplify complex information; Strong influencing skills; Sound research skills; Good understanding of development issues and fundraising; Excellent project management, time management and organisational skills to meet multiple deadlines; Good IT skills – Word, Outlook, Excel and PowerPoint; Flexible – team player.
• OTHER REQUIREMENTS: Awareness of and sensitivity to the multi-cultural environment in which IPPFAR operates; Sensitivity to and understanding of SRHR issues; Willing to work outside standard office hours as required; Willing to travel internationally – about 30% of time.

Deliverables:

• To ensure effective FCDO/IPPF project financial management and reporting systems are in place in member associations (MA) and partners in order to manage donor compliant and efficient project spends against budget.
• To collect, prepare and analyse MA and partner project required reports in a timely manner in order to meet internal and external deadlines for submission in order to receive payments from the project and donor.
• To coordinate with the Deputy Team Leader, Finance and Operations on the oversight of all project financial processes and transactions, including the disbursements of funds and verification and approval of financial reports from subcontractors and a defined group of MAs’.
• To lead the adherence to key financial controls for the project, including budgeting, management reporting and forecasting, procurement policy, travel policy, bank reconciliations and treasury management, to ensure donor compliant project finance management.
• To review programmatic documents and other approval request documents to ensure budget feasibility, compliance with forward-funding guidelines, appropriate methods of financing/payment, and adequacy of financial reporting.
• To review and correct project budgets and reports prepared by MAs, giving support and capacity building to MA teams to build expertise and excellence in country.
• To develop methodologies and templates for compiling cost information and to provide coaching and guidance to technical staff at CO, ROs and MAs to ensure cost and activity information is correctly prepared.
• To maintain and deliver on all internal financial reporting requirements as communicated by the IPPF Global Finance team
• To train and advise MA’s and partners in FCDO reporting requirements and templates.
• To work closely with other commercial advisors, data analysts and programme teams to analyse and report on the results of the project and advise where improvements can be made.
• To provide in-house training to staff on financial and contractual compliance as required; arrange external training as required.
• To travel to MAs as part of evaluation teams and contribute from a financial perspective, ensuring that appropriate financial management and systems and controls are maintained in beneficiary countries.
• To work strategically across country operations to ensure adaptive management and effective responsiveness to a Payments by Results contract.

Reporting/Management Responsibility:

• Line management of the Commercial Officers.

Expertise:

• Significant progressive experience in financial management roles.
• Internationally recognised financial qualification such as a Certified Public Accountant or equivalent
• Advanced application in managing the accounting and finance component of large donor-funded programmes and setting up the accounting and finance function for a large restricted funded project.
• Experience of FCDO or institutional donors is essential and reporting requirements
• Experience of development issues and/or project implementation and monitoring.
• Experience in audit and financial control systems.
• A proven track record of financial analysis and commercial (acumen) experience.  Financial modelling is desirable.
• Previous not-for-profit experience essential and abilities and aptitude for coaching and capacity building.
• International experience (particularly developing countries) desirable.

Skills:

• Advanced IT skills (including spreadsheet applications, especially Microsoft Excel, and databases).
• Familiarity with procurement and audit requirements.
• Knowledge of financial reporting systems such as SUN and Netsuite.  A variety of experience advantageous. 
• Fluent in English and French (verbal and written) is required.
• Excellent interpersonal skills and an ability to work effectively with people from different countries and cultures. 
• Strong verbal communication skills required to train staff and to convey complex financial information in an easily understandable form to non-financial staff.
• Strong analytical skills using advanced excel knowledge.
• Excellent time management and organizational skills.

Your Ethos:

• Demonstrate an understanding of and commitment to safeguarding in a local and international context.
• Demonstrates ability and willingness to work in a diverse, multicultural, multilingual and intergenerational environment that is anti-racist and respectful of others.
• An intersectional (pro) feminist passionate about sexual reproductive health care rights + justice, including safe abortion.
• Supportive of people’s rights regardless of sexuality or gender identity/expression and supportive of workers’ rights and access to health care in sex work.

• The Electronic Health Records Support Specialist provides technical product support to end users of the Planned Parenthood Great Plains electronic health records (EHR) system. The incumbent analyzes user data to identify training needs and partners with the internal training team to support curriculum and material updates.

Essential Job Functions

• Analyzes organizational needs and defines functional requirement, oversees system configuration, and monitors implementation by working with CHN.
• Acts as a primary point of contact between users and the system providers. Assists with testing of new release of software, vendor modifications, upgrades and patches.
• Troubleshoots problems, identifies possible solutions, and resolves technical issues identified (hardware/software).
• Submits work tickets through the JIRA system for issues that cannot be resolved at the affiliate level.
• Collaborates with the Training Team to ensure training materials are up to date and accurate and reflect updates from external software partner.
• Works with Docasap troubleshooting online scheduling issues and EPIC appointment mapping.
• Monitors EPIC work queues to promptly address system issues and errors.
• Works with lab vendors to update lab codes and charges.
• Contribute to the development and implementation of custom EPIC builds, tailoring the system to meet specific affiliate needs.
• Performs work under direct supervision. Handles basic issues and problems, and refers more complex issues to higher-level staff at CHN or external support partner

Competencies

• Learning Agility - Ability and willingness to learn from new experiences and leverage those lessons to perform effectively in different contexts.
• Initiative - Actively influences events rather than passively accepting them.
• Drive for Results - Demonstrates determination, persistence, and a commitment to producing results that exceed expectations.
• Decision Making - Evaluates data and courses of action using an unbiased and rational approach and makes timely decisions that are well-reasoned and effective.
• Teamwork - Cooperates actively and effectively with others in the pursuit of common goals.
• Change Orientation - Maintains a positive attitude toward change and appreciates the opportunities that change presents.
• Conscientiousness - Demonstrates a commitment to and pride in one’s work, takes obligations seriously, and accepts responsibility for own
• DEI -Demonstrates a commitment to equity and inclusion through observable behaviors, setting the example for team members, and participating in affiliate initiatives.

Work Environment

• Work is primarily performed in an office with some flexibility to work remote after 90 days.
• Use of hands and fingers involved in work which is performed through the extensive use of computer systems, email, phone and fax machines, security system, copiers and scanners.
• Employee is required to sit for extended periods with prolonged exposure to computer monitors.
• Must operate various input/output devices including keyboard and computer mouse.
• This position carries some level of exposure to conflict and/or antagonism by those opposed to the mission of PPGP.
• The noise level in the work environment is usually moderate.

Education And Experience

Required Education and Experience

• Bachelor's degree and 1 to 2 years of experience with electronic health records system or equivalent combination of education and experience.
• Working knowledge of health center operations.

Preferred Education and Experience

• 1-3 years of Epic experience
• Prior work experience in technical support center environment

• The Front Office Specialist Float is the face of PPPSGV and responsible for supporting the delivery of health care services. The Front Office Specialist Float facilitates the patient visit by registering patients, ensuring applicable eligibility and demographic information is accurately captured in the practice management system and interfacing with the patients and other health center staff to ensure high quality, efficient delivery of care and maximum reimbursement from 3rd party payors. This position is required to travel across 5 health centers: Alhambra, Baldwin Park, Glendora, Highland Park and Pasadena.

As a Front Office Specialist - Float, you will save lives while you:

• Registers/Checks-in patients
• Display strong listening skills
• Accurately collect and enter demographic information
• Accurately assess fee category for sliding fee scale
• Correctly identifies patient’s insurance plan or provider group
• Accurately input of all 3rd party payer information to ensure maximum reimbursement to PPPSGV
• Effectively collect required co-pays and deductibles on the date of service
• Effectively inform patients about any out-of-pocket expenses and payment options
• Accurately communicates Insurance plan coverage to back office
• Schedule patient appointments
• Solicit feedback from patients at checkout regarding their visit
• Must follow HIPAA guideline
• Posts charges to Electronic Practice Management System (EPM) for all pay types following established practices and procedures. Runs end-of-day reports as directed by Center Manager
• Ensures accuracy of charges from Electronic Medical Records System (EMR) for all pay types following established practices and procedures using Electronic Practice Management System (EPM). Runs end-of-day reports as directed by Center Manager
• Ensures all charges are entered into E.H.R on the day of the visit
• Ensures all superbills are completed before checking out patients
• Functions as charge entry specialist. Act as resource for other front office staff resolving problems and errors with charge entry. Contacts billing department personnel as necessary to help resolve health center billing questions or problems
• Contacts insurance companies to obtain benefit information and authorization for services when needed
• Contacts appropriate staff to obtain information needed to complete billing and to resolve errors
• Notifies supervisor of discrepancies or unusual occurrences in daily billing or computer software/hardware
• Provides training on EPM system to new Front Office staff and on-going training for all staff
• Compile data for health center tracking and may perform daily audits.
• Demonstrate PPPSGV customer service standards
• Oversee the cleanliness and comfort of the lobby and patient restroom.
• Contribute to achieving health center productivity goals
• Solicits donations from patients per PPPSGV guidelines
• Communicate clearly and concisely
• Communicate effectively in stressful situations
• Is a strong contributor in the team’s success
• Training of new hires or staff needing cross-training (as designated)
• Perform other duties as assigned

We Are Looking For Someone With The Following

Education:

• High School Diploma or the equivalent.

Experience:

• Insurance verification and charge entry experience highly preferred.
• One to two years customer service experience, preferably in a health care, medical or social services setting.

Other:

• Keep track of more than one task at a time
• Detail orientated
• Ability to establish rapport with all clients
• Must be able to understand and follow commercial insurance, MediCal and FPACT contract guidelines
• Take initiative and to utilize resources effectively
• Maintain relevant knowledge about insurance, anatomy and physiology, methods of contraception, STDs, pregnancy, adoption, abortion, early prenatal care, community resources, Agency protocols and referral procedures and all Planned Parenthood programs
• Work independently and as part of a team
• Some positions require bilingual (Spanish/English/Mandarin) skills.
• Flexible scheduling includes weekend and evening hours. Assigned shift times may fluctuate
• Have reliable transportation to travel to other health centers
• Work and travel to other centers as needed based on health center patient demand
• Communicate effectively with clients and co-workers of all backgrounds
• Maintain professionalism and composure when under pressure
• Maintain confidentiality and discretion.
• Strong computer skills with knowledge of Microsoft Word, Excel, Outlook, and the Internet
• Adapt to change including advances in technology
• Flexibility and must adapt to change
• Strong problem solving and critical thinking skills
• Maintain professional appearance
• Follow PPPSGV attendance policy
• Commitment to and support for the mission and goals of Planned Parenthood, including but not limited to, increasing access to abortion and decreasing abortion stigma
• Commitment to quality healthcare
• Excellent customer service and commitment to providing the highest level of customer satisfaction
• Commitment to personal and/or organizational Diversity, Equity and Inclusion work