Fresh Life Careers

About the Role

• The HR Analyst and Projects Junior Specialist will be responsible for tracking talent-based metrics pertaining to Performance and Talent Acqusition among others. They will also be responsible for leading and/or supporting assigned special projects such as but not limited to company events and engagement projects.

Duties and Responsibilities

HR Analytics

• Collate all performance data received from supervisors and managers into a master tracker.
• Track performance data submission rate throughout the performance cycle.
• Generate departmental performance reports during each performance cycle. 
• Generate monthly reports on Performance, Recruitment, Compensation Employee Relations, On-boarding and Off-boarding and other assigned talent functional areas.
• Develop relevant talent surveys and prepare reports on feedback gathered such as recruitment and on-boarding surveys, pulse checks, engagement surveys, etc.

HR Projects

• Plan, coordinate, manage, communicate and track progress on select strategic HR projects.
• Co-lead the planning, scheduling, communication and coordination of company events.
• Support in tracking all engagement initiatives across the organization and liaison with relevant stakeholders.
• Lead assigned HR projects in collaboration with relevant stakeholders.

Qualifications

• Bachelor’s Degree or Diploma in Human Resource or Business related field
• At least 2 years experience in Human Resource.
• Excellent planning skills
• Exceptional analytical (qualitative and quantitative), structured problem-solving, and communication skills
• Excellent team player/collaborator with excellent communication skills
• Have demonstrated the ability to act decisively and resolve problems
• Ability to independently operate with high levels of ambiguity, with a passion for getting things done and improving processes
• Ability to autonomously lead projects by multitasking, staying organised, setting and executing priorities, and coordinating with senior internal and external stakeholders
• Demonstrated proactive leadership, with an ability to convey a sense of urgency and motivate others to execute with that urgency
• High level of proficiency in Microsoft Office, particularly Excel, PowerPoint and Word and Google Suites

• Fresh Life works with municipalities and urban residents to develop and scale safe, citywide inclusive and financially sustainable sanitation solutions in fast-growing cities starting with Nairobi, Kisumu and Eldoret in Kenya. Our innovative solutions are designed to suit the realities of today’s cities, which are densely populated and heavily built up, particularly in low-income areas.
• In achieving Fresh Life’s vision and mission of making safe sanitation accessible and affordable for everyone, forever, we must stay true to who we are as an organisation and as individuals who aim to transform cities and communities with our services. 
• The five core values that guide our work and interaction with our stakeholders are: Authenticity, Building Value for Stakeholders, Collaboration and Teamwork, Pragmatic Innovation, and Pursuing Excellence. You will see these values embedded in our office space, our activities, and our evaluation system to ensure that as our organisation grows rapidly, our team stays authentic to the Fresh Life culture.

About the Role

• The HR Projects and Analytics Junior Specialist will be responsible for tracking talent-based metrics pertaining to Performance and Talent Acqusition among others. They will also be responsible for leading and/or supporting assigned special projects such as but not limited to company events and engagement projects.

Duties and Responsibilities

HR Analytics

• Collate all performance data received from supervisors and managers into a master tracker.
• Track performance data submission rate throughout the performance cycle.
• Generate departmental performance reports during each performance cycle. 
• Generate monthly reports on Performance, Recruitment, Compensation Employee Relations, On-boarding and Off-boarding and other assigned talent functional areas.
• Develop relevant talent surveys and prepare reports on feedback gathered such as recruitment and on-boarding surveys, pulse checks, engagement surveys, etc.

HR Projects

• Plan, coordinate, manage, communicate and track progress on select strategic HR projects.
• Co-lead the planning, scheduling, communication and coordination of company events.
• Support in tracking all engagement initiatives across the organization and liaison with relevant stakeholders.
• Lead assigned HR projects in collaboration with relevant stakeholders.

Qualifications

• Bachelor’s Degree or Diploma in Human Resource or Business related field
• At least 2 years experience in Human Resource.
• Excellent planning skills
• Exceptional analytical (qualitative and quantitative), structured problem-solving, and communication skills
• Excellent team player/collaborator with excellent communication skills
• Have demonstrated the ability to act decisively and resolve problems
• Ability to independently operate with high levels of ambiguity, with a passion for getting things done and improving processes
• Ability to autonomously lead projects by multitasking, staying organised, setting and executing priorities, and coordinating with senior internal and external stakeholders
• Demonstrated proactive leadership, with an ability to convey a sense of urgency and motivate others to execute with that urgency
• High level of proficiency in Microsoft Office, particularly Excel, PowerPoint and Word and Google Suites

About the Role

• The Junior Talent Partner will provide technical support on talent-related matters to assigned teams and business leaders in our Nairobi operations. This role will focus on talent partnering functions, collaborating closely with business leaders to meet staffing and development needs. The ideal candidate will be an HR generalist with 2+ years of experience in an industrial setup.

Duties and Responsibilities

Talent Acquisition and On-boarding

• Collaborate with various stakeholders to have a better understanding of staffing needs across the assigned departments 
• Engage with the Talent Acquisition representative on sourcing strategies for various open vacancies, oversee the candidate experience with a data-driven approach, and ensure all pre-hiring requirements are fulfilled
• Lead interviews, guide conversations and evaluate candidates to ensure the hiring of a strong candidate for the company’s needs
• Advise on the on-boarding process wherever necessary, and conduct induction sessions for senior new joiners

Performance Management

• Review employee performance through Talent Review Board sessions,
• Ensure compliance on time and in full, with the performance systems by working closely with managers and supervisors, as well as orienting employees to our performance tools.
• Support and coach teammates, supervisors, and managers across the organization on measures they can take to improve performance within their teams

Employee & Industrial Relations

• Serve as a trusted resource in addressing all issues concerning our people\'s policies and processes with the utmost confidentiality.
• Attend to Employee relations matters, e.g., disciplinary, staff grievances, etc that are reported to you within prescribed timelines

Learning and Development

• Support teams in ensuring they identify their L&D needs and the budget is well-administered.

Employee Engagement, Health, Wellness and Well-being

• Support in developing employee engagement plans, getting necessary budget approval and initiating activities
• Interacting and building relationships with our staff members and the executive team, unearthing opportunities to collaborate with them directly
• Encourage a cordial working relationship and foster collaboration amongst all team members by encouraging participation from all teammates in all forums, including meetings, events, etc
• Meet with all team members on assigned teams at least quarterly to understand and resolve any issues with engagement, motivation or employee experience

Qualifications

• Bachelor’s Degree in Human Resource Management or a related field of study
• 2+ years’ experience as a HR generalist supporting functions such as: HR operations, contract management, administration, employee relations, and performance management practices
• Professional body membership is an added advantage:  IHRM, CHRP-K, SHRM
• Previous experience from an industrial or manufacturing setup, social impact or NGO sector is ideal
• Experience in supporting field-based teams with a high degree of understanding and empathy for employees at the ‘shop floor’ level is preferred. 

About the role

• The objective of this role is to expand our franchise network, by identifying and selling our sanitation products and services. The Sales Associate is responsible for customer acquisition and retention, leading the sales and customer life cycle – including generating leads, pursuing opportunities, closing deals, managing the resulting customer relationships, and collecting future recurring payments.

Duties and Responsibilities

• Meet established sales targets, goals, and quotas
•  Establish plans and strategies to expand the customer base in the assigned sales area
• Maintain contact with clients in the market area to ensure high levels of client satisfaction
• Undertake careful record-keeping processes 
• Mapping and data collection to enable validation of a specific market territory
• Execute sales support processes to expedite the conversion of sales (FLR, issue GR forms, training, lease agreement signing)
• Ensuring successful Fresh Life Operators & tenants training and launch of all new Fresh Life Toilets
• Ensure 100% collections of monthly service fee payments
• Report any operational issues within their sales area

Key Skills and Experience Required:

• A diploma/degree in sales or related field.
• Experience working in any business, organisation or youth group setup (ideally 2+ years)
• Current or past residency in the informal settlement
• Proven track record of success
• Fluency in  English and Kiswahili – required
• Ability to effectively communicate at all levels
• Ability to build relationships
• Determined to succeed
• Outgoing and proactive
• Planning and Organisational skills

About the Role

• This job entails managing the assigned customer portfolio: Ensuring as an organization, we provide the best service to Fresh Life Operators (FLOs)  (Fresh Life Toilets (FLT) repairs, timely collections, and tackling any issues they raise within specified timelines) and documenting/keeping important customer information and documents. It also ensures customers maintain sanitation and hygiene standards and pay their monthly service fee.

Duties and Responsibilities

Customers Onboarding 

• Onboard quality customers through executing customer vetting.
• Clearly set customer expectations, their role and the organization’s role before they are fully onboarded.
• Conduct customer training on our mission and vision, how to maintain sanitation and hygiene standards, the process of issues escalation and making payments.

Manage credit/Debt collection

• Visit,call or use any other acceptable strategy to ensure the assigned customer portfolio pays their invoices.
• Strategically engage,plan with customers with arrears on how the arrears will be paid and document the customer payment plans.
• Conduct checks and scrutiny on the customer balances to ensure they are correct and in case there are issues to escalate the same to supervisors and follow through to ensure they are corrected.
• Engage customers in the most effective way through deploying CLEAR conversations with FLOs.
• Always ensure your toilet portfolio’s operational status in the field matches what is in the system at all times to ensure invoices are correctly generated and provide a true picture of retention numbers.
• Employ simple problem-solving techniques to tackle payment-related issues.

Management of issues/Cases

• Manage escalation of customer complaints and issues by ensuring all are escalated within the right time frame.
• Collaborate with relevant team members and departments to ensure customer issues and complaints are resolved in a timely manner.
• Conduct problem-solving techniques i.e 5 whys to establish preventive measures to issues occurring within your customer portfolio.
• Issues that commonly happen are maintenance/Repair issues, late/missed collections, payment issues and other issues raised by customers.

Customer Data/Documentation.

• Manage customer information by ensuring customer details are correctly captured in the system and any errors are corrected timely.
• Verify customer documentation after launch to ensure franchise agreements Land approvals document, government approval forms and any other documents are available and information is well captured and signed correctly.
• Ensure the operational status of the FLTs in the field reflects the odoo status all times.
• Document all customer issues.

Standards

• Train, coach customers on how to maintain quality sanitation and hygiene standards and monitor progress to ensure they are adhered to.
• Conduct refresher training to all customers and users on sanitation and hygiene.
• Execute corrective measures on cases related to poor sanitation and hygiene standards and ensure they improve.
• After the QuaC (hygiene and standards survey) ensure all customers get feedback and those below standards are trained and cautioned in order to improve.

Retention.

• Engage customers with closed FLTs to handle issues at hand in order to reopen the FLTs.
• Prevent closures by working to tackle issues that might lead to closures 
• Ensure the operational status in the field reflects the same in the CRM (Odoo) and any disparities are corrected immediately.

Qualifications

• Diploma or Degree in business management/ credit/debt management
• Previous experience in debt collection, credit control, field-based sales (FMCG) is preferred
• Good communication skills, customer handling/management skills, problem-solving skills, customer service
• Customer-centric - employs diplomacy and firmness to build win-win partnerships with customers.
• Ability to collect customer data and generate reports
• Computer literate with basic, MS Excel skills 
• Confident, assertive and persuasive - ability to handle difficult customers
• Physically fit - this role will involve walking daily, in informal settlements

About the Role

• This role entails managing the assigned customer portfolio: Ensuring as an organisation, we provide the best service to FLOs  (FLT repairs, timely collections and tackling any issues they raise within specified timelines) and documenting/keeping important customer information and documents. It also entails ensuring customers maintain sanitation and hygiene standards and pay their monthly service fee and in addition assigned a process,sub-function or mini-project.

Duties and Responsibilities

• Re-onboard customers by assessing their needs, setting clear expectations, and providing training on our mission, sanitation standards, issue escalation, and payment processes.
• Confirm and document reasons for temporary and permanent closures, conducting thorough analysis to implement preventive and corrective actions.
• Manage credit and debt collection by engaging with customers, planning and documenting payment strategies, and ensuring accurate account balances.
• Address customer complaints and issues promptly, collaborating with teams to resolve them efficiently and establishing preventive measures.
• Maintain accurate customer data, ensuring it reflects the current operational status and documenting all customer interactions.
• Prevent future closures by identifying and addressing potential issues, and work to reopen closed facilities.
• Manage assigned projects or processes, driving continuous improvement and coordinating with stakeholders to meet deadlines.

Qualifications

• Degree / Diploma in Business Management / Accounting / Finance
• Previous Experience in customer service or credit management.
• Experience in using an ERP system or excel 
• Good Communication, problem-solving, and computer literacy skills desired
• Physically fit, can walk daily, can sit for long hours.

About the Role

• The QHSE Associate will support the coordination of Quality, Health, Safety and Environmental activities in Nairobi. You will be responsible for implementing QHSE policies and procedures for our organic waste collection facilities and all Fresh Life operational areas as assigned. The QHSE Associate will work closely with the Operations team to ensure compliance with all relevant regulations and standards, and to promote a culture of safety and environmental stewardship.

Duties and Responsibilities

• Participate in the assessment, design, implementation and maintenance of process changes required to achieve and maintain standards set by workplace safety and environmental regulatory bodies e.g. DOSH and NEMA.
• Support the development of OHS policies and programs
• Support operational teams to implement workplace organisation (5S). Coach operational team members on 5S and innovative improvements.
• Coordinate all workplace audits, inspections and the collection, analysis, reporting and development of QHSE CAPA across all Fresh Life Operations.
• Coordinate with operational teams to ensure timely resolution of QHSE Corrective and Preventive Actions (CAPA).
• Coordinate execution of QHSE activities relating to fire preparedness, accident & incident preparedness and employee wellness.
• Coordinate QHSE learning and competence across operational teams by designing and facilitating training sessions, safety inductions and toolbox talks.
• Support in leading process diagnostic sessions (RCAs) to identify problems and correct them.
• Maintain and improve QHSE source documents. Maintain all records including general registers, training records, MSDS database, etc.
• Closely collaborate with operational teams on all matters QHSE and ensure their adherence to internal and external standards.
• Coordination of employee preventive healthcare activities such as the implementation of deworming and vaccination sessions.
• Support in the development of work instructions and SOPs for operational processes.
• Support in the implementation, updating, review and auditing of the Company’s QHSE system in line with the prevailing legislation and company directives.
• Conduct risk assessment and enforce preventative measures

Qualifications

• Bachelor’s degree in Environmental Science or BSc. Occupational Health and Safety, Public Health. 
• 1 – 2 years of proven experience in Quality, Health, Safety and Environment related work
• NEBOSH diploma/general certificate in Occupational Health and Safety is preferred.
• In-depth knowledge of legislation (OSHA Act 2007, EMCA 2015, WIBA) and other relevant regulations
• Proficiency in MS Office suite especially MS Excel
• Strong report writing and data analysis skills
• Ability to respond to emergencies promptly

About the Role

• The Fundraising and Partnerships Manager joins us at a critical juncture. Our growth in the next 5 years will hinge on our ability to mobilize resources and build strategic partnerships with bi-laterals, INGOs, multilaterals, and governments for the scaling of our safe sanitation services to citizens everywhere. The Fundraising and Partnerships Manager will be responsible for raising institutional and philanthropic funds to achieve our strategy, as well as implementing organizational-level initiatives for Results-Based Financing (RBF), climate financing, and Public-Private partnerships (PPP) with the government. The Fundraising and Partnerships Manager manages the business development team and leads relationships with key global partners.

Duties and Responsibilities

• Achieve Fresh Life’s ambitious grant fundraising targets through partnerships with key stakeholders.
• Collaborate with the leadership team to align fundraising strategies with organizational goals.
• Lead strategy for all aspects of donor relationships, including conducting baseline prospect identification and research, preparation of proposals, solicitation, closure, and stewardship.
• Cultivate strong, trust-based relationships with grantmakers, foundations, government agencies, and other key stakeholders.
• Drive the implementation of Results-Based Financing (RBF), climate financing, and Public-Private Partnerships (PPP) with the government.
• Network with potential donors and partners to enhance funding opportunities.
• Manage and inspire a high-performing business development team.
• Represent Fresh Life and the Sanergy Collaborative externally with funders, government, and other key stakeholders. 
• Enhance the efficiency and effectiveness of business development processes, including proposal development, partnership management, financial reporting, etc.

Qualifications

• Master's Degree in International Development, Economics, Project Management, or equivalent preferred.
• 7+ years of work experience in a social enterprise with a proven track record in building partnerships and raising and managing grants >$5 million/ year.
• Passion for the Cause: A genuine passion for Fresh Life’s mission and effectively conveying its importance to potential donors and partners.
• Project Management: Effective organization and management skills are crucial for planning,  executing, and leveraging strategic fundraising opportunities and campaigns.
• Highly organized and able to follow through and prioritize tasks.
• Impeccable integrity and ethics.
• An effective communicator at all levels in the organization, with strong oral and written skills and a willingness to share information, required fluency in English.
• Inspiring leader for the team and the organization in a fast-paced work environment.

About the Role

Fresh Life is looking for an exceptional individual to join our Business Development team. The Fundraising & Partnerships Specialist will be responsible for leading the fundraising efforts to secure and manage significant income from a diverse range of funders to support Fresh Life’s operations and growth in Nairobi, Kenya. They will lead collaborative research, engagement strategy and proposal development for funders to increase the scale and impact of the organization. A confident networker, they will represent the organization at meetings, forums and events in order to initiate and strengthen strategic relationships. They will support the organization in the research and development of strategies for Public-Private Partnership (PPP) with government entities. They will contribute to the organizational business development knowledge with best practices, procedures, and tools for the diversification of financing structures.

Duties and Responsibilities

• Achieve Fresh Life’s ambitious fundraising targets for Nairobi’s growth through building and maintaining partnerships with key external stakeholders, including philanthropic and institutional funders.
• Lead all aspects of donor relationships, including conducting prospect research, preparing proposals, managing internal execution of grants, and reporting, working closely with the Operational and Finance teams.  
• Craft strong, tailored messages that resonate with existing and new partners and funders. 
• Ensure reporting requirements for all funders are met and reports are completed to deadlines.
• Build and manage strong, trust-based relationships with key stakeholders at multilaterals, governments, and in the WASH industry.
• Represent Fresh Life externally with funders, government, and other key stakeholders. 
• Remain abreast of sectors and funders’ trends in line with sustainable development goals, build organizational understanding of new funders and contribute information for prioritization of funding opportunities for scale.
• Improve efficiency and effectiveness of business development processes, including proposal development, partnership management, financial reporting, etc.

Qualifications

• Bachelor’s Degree in International Development, Economics, Project Management, or equivalent preferred.
• 5+ years of work experience in fundraising in a global development context.
• Demonstrated understanding of and experience in international development or the social sector more broadly. Knowledge of the sanitation sector is a plus.
• Confident external communication and excellent writing skills.
• Highly organized team player, with proactive and flexible work style, and able to follow through and prioritize tasks.
• Strong existing funder networks preferred. Ideal candidate would be able to leverage past relationships to develop a strong pipeline of new partnerships.
• Impeccable integrity and ethics.

Regen Organics/FreshLife is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. All qualified persons are encouraged to apply.

NOTE TO APPLICANTS REGEN ORGANICS AND FRESH LIFE DO NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). REGEN ORGANICS AND FRESH LIFE DO NOT ASK FOR INFORMATION PERTAINING TO YOUR BANK ACCOUNT DETAILS AND ANY OTHER PERSONAL INFORMATION OUTSIDE THE RECRUITMENT PROCESS.