Bliss Medical Center Careers

Core Responsibilities

• Actualize annual Key Performance Indicators (KPIs) set by the management
• Implement the pharmacy processes outlined in the Standard Operating Procedures (SOPs), guidelines and policy manuals
• Ensure the correct dispensing of Health Products and Technologies (HPT) commodities at the dispensing pharmacy units
• Participate in the medication management committee at the medical center in monitoring and addressing medication errors
• Uphold pharmacovigilance practices at the medical center and manage relevant reports of adverse drug reactions, adverse events following immunization, poor quality HPT, medical devices incidents and medication errors
• Ensure there is adequate HPT in the dispensing pharmacy store through correct quantification, indenting, receipts and dispensing with no pilferages.
• Ensure continuous inventory stock hygiene practice using the ABC analysis algorithm
• Ensure monthly complete stock audit with proper explanations for stock discrepancies
• Responsible for ensuring proper handover between relevant staff  
• Timely Issue daily, weekly and monthly reports to the Pharmacy In-charge and Center Manager
• Ensure there is proper entry of information in the narcotic drugs register and proper filing of prescriptions on the same
• Ensure proper filing of various documents in the pharmacy

JOB REQUIREMENTS

Minimum Qualifications

• Diploma in Pharmacy/Pharmaceutical Technology
• Registered/Enrolled by the Pharmacy & Poisons Board (PPB)
• Valid practice license
• Member of KPA/PSK

Experience

• 1 + years of experience
• Technical skills/Leadership competencies
• Upholds ethics and professionalism
• Excellent communication and collaboration
• Proper Medicine management skills

Core Responsibilities

• Refraction and basic vision management
• Examining and diagnosing ocular diseases and disorders of the visual system and associated structures
• Examine the eyes, conduct tests and use ophthalmoscopes, bio microscopes and other specialized instruments to determine ocular health and visual efficiency
• Prescribe and fit eyeglasses and contact lenses and assist in frame selections also recommend treatments such as exercises to correct vision or ocular disorders
• Proper dispensing of spectacles after confirmation of prescription
• Educate and advise patients on contact lens use and care, ocular hygiene, preventive care and maintenance, light arrangements working distances and other safety factors
• Refer patients to ophthalmologists or other physicians and surgeons for treatment of ocular or other diseases or conditions such as cataracts, glaucoma and macular degeneration
• Assessing, planning, implementing optical intervention and evaluating patient outcomes and providing appropriate health care service
• Regular prescribed maintenance of optical equipment
• Address all optical related feedback and ensure client satisfaction is achieved
• Properly document patient records in their respective files and registers; compile and submit of accurate reports
• Development and implementation of Standard Operating Procedures aimed at providing safe and quality healthcare to patients

JOB REQUIREMENTS

Minimum Qualifications

• Degree/Diploma in Optometry
• Proficiency in computer application packages
• Wide knowledge of the health industry

Experience

• Over two (2) years’ experience in a similar role
• Technical skills/Leadership competencies
• Proven leadership, communication, interpersonal and decision-making skills
• Ability to work under minimum supervision

Core Responsibilities

• Actualize annual Key Performance Indicators (KPIs) set by the management
• Implement the pharmacy processes outlined in the Standard Operating Procedures (SOPs), guidelines and policy manuals
• Ensure the correct dispensing of Health Products and Technologies (HPT) commodities at the dispensing pharmacy units
• Participate in the medication management committee at the medical center in monitoring and addressing medication errors
• Uphold pharmacovigilance practices at the medical center and manage relevant reports of adverse drug reactions, adverse events following immunization, poor quality HPT, medical devices incidents and medication errors
• Ensure there is adequate HPT in the dispensing pharmacy store through correct quantification, indenting, receipts and dispensing with no pilferages.
• Ensure continuous inventory stock hygiene practice using the ABC analysis algorithm
• Ensure monthly complete stock audit with proper explanations for stock discrepancies
• Responsible for ensuring proper handover between relevant staff  
• Timely Issue daily, weekly and monthly reports to the Pharmacy In-charge and Center Manager
• Ensure there is proper entry of information in the narcotic drugs register and proper filing of prescriptions on the same 

JOB REQUIREMENTS

Minimum Qualifications

• Bachelor or Diploma in Pharmacy/Pharmaceutical Technology
• Registered/Enrolled by the Pharmacy & Poisons Board (PPB)
• Valid practice license
• Member of KPA/PSK

Experience

• 1 + years of experience

Technical skills/Leadership competencies

• Upholds ethics and professionalism
• Excellent communication and collaboration
• Proper Medicine management skills

Responsibilities:

• Manage and oversee complete sales, account management, cash business and activation team for outpatient vertical for the assigned region.
• Drive sales activities in the assigned region and responsible for business growth.
• Achievement of monthly footfall and revenue target for FFS & Capitation, cash business and county sales for the assigned region.
• Preparation and timely submission of sales reports, participation in weekly, fortnightly and monthly review.
• Responsible for improving brand value and visibility by means of organizing activations/ medical camps and events.
• Manage and oversee activation/ camps/ events/ roadshows/community connect for all the schemes of outpatient vertical.
• Liaising with all insurances & Corporate officials, doctors, referring hospitals at Branch and territory offices.
• Responsible for customer delight for FFS, Corporate, Cash and County Scheme clients.
• Continuously work to understand the needs of insurance & corporate companies and large employers to be able to develop and sell solutions that meet their needs.

Requirements –Education, Skills and Experience:

• Bachelor’s or Diploma in Business related field
• At least two (2) years of progressive relevant experience in healthcare industry.
• Strong written and verbal communication skills
• Strong analytical skills
• Sharp business acumen, including the ability to assess risk
• Excellent sales, negotiation and public relation skills
• Good planning and organizational skills

Responsibilities

Administrative Duties:

• Ensure the Medical centre operates and provides healthcare services within stipulated operating hours at all times.
• Staff Management: attendance to duty, absenteeism, leave, performance, staff discipline and adherence to company policies and procedures.
• Ensure that the service rendered far exceeds the patients’ expectations and meets the standards set by company in its operating manual, complies with medical practices and set laws.
• Ensure the Medical centre has sufficient supply of required equipment, stationery and drugs.
• Ensure all the required licenses are obtained, remain current and displayed within the Medical centre premises
• Monitor the performance of the Medical Centre in terms of revenue & profitability against targets and take corrective steps as required.
• Undertake cost optimization initiatives such as reducing the usage of consumables, monitoring fixed costs, variable costs, overheads etc.

Clinical Duties:

• Patient clinical management at Medical Centre; diagnosis and treatment of patients, Proper documentation of EMR (Electronic Medical records) and provide education to the patient and relatives/caregivers.
• Manage medical emergencies by ensuring emergency medical preparedness as the emergency team leader and ensure emergency drills are performed.
• Collecting, compiling and submission of accurate clinical reports and any other required documentation.
• Monitor adherence to the standardized hazardous and other waste disposal technique including all IPC measures.
• Actively participate in projects of quality healthcare such as CME’s, health talks, rational prescription audits, mortality audits, medical camps.
• Conduct mortality audits for all deaths occurring in the facility together with other staff working in the unit and share the reports with the supervisor.
• Lead the department in development, implementation and review of Standard Operating Procedures for the assigned department aimed at providing safe and quality healthcare to patients.

Requirements

• At least a Diploma/Bachelor’s degree in Clinical medicine and Surgery or its equivalent with a minimum of 3 years’ experience in a similar role in a busy Hospital.
• Registered by the respective professional body e.g. Clinical Officers Council of Kenya
• Valid Practice License
• BLS/ACLS Certification where its applicable
• Wide knowledge of the healthcare industry

Responsibilities:

• Develop and implement comprehensive digital communication strategies aligned with Bliss Healthcare's mission and goals.
• Manage and oversee all digital and social media platforms, ensuring consistent and engaging content.
• Create and curate compelling, multimedia content for various digital channels to increase brand visibility.
• Monitor social media trends and industry developments to identify opportunities for innovation and growth.
• Collaborate with cross-functional teams to ensure seamless integration of digital strategies with overall marketing efforts.
• Analyse and report on the performance of digital campaigns, using data-driven insights to optimize strategies.
• Foster community engagement and manage online reputation through effective communication and interaction.
• Any other official responsibility assigned.

Requirements –Education, Skills and Experience:

• Bachelor’s degree in Marketing, Communications, or a related field.
• Proven experience in digital marketing, social media management, and digital communications.
• Strong understanding of healthcare industry dynamics is a plus.
• Excellent written and verbal communication skills.
• Proficiency in using digital marketing tools and analytics platforms.
• Creative thinking and ability to adapt to evolving trends in digital and social media.

Key Responsibilities:

Administrative Duties:

• Ensure the Medical centre operates and provides healthcare services within stipulated operating hours at all times.
• Staff Management: attendance to duty, absenteeism, leave, performance, staff discipline and adherence to company policies and procedures.
• Report all incidence that occur in the within the stipulated guidelines
• Ensure the Medical centre has sufficient supply of required equipment, stationery and drugs.
• Ensure all the required licenses are obtained, remain current and displayed within the Medical centre premises,
• Regular review of quality standards and take necessary steps to ensure compliance of the Medical centre under various regulations, laws and authorities e.g. County Government, Licensing bodies.
• Ensuring the duty rota is in place by 25th of every month for the coming months and well posted in the notice boards
• Ensuring that the medical Centre has functional medical equipment and their optimal utilization and repair in case of breakdown or malfunction,
• Ensuring a timely solution for any grievance that has arisen from a patient related to clinical practices, and ensure that all patient’s complaints/feedback are acknowledged promptly, and handled effectively.
• Conduct regular meetings with staff and give an update on medical centre performance, Quality of care and staff related issues.

Clinical Duties:

• Patient clinical management at Medical Centre:
• Diagnosis and treatment of patients by taking proper history, ordering and interpreting laboratory tests, make appropriate diagnosis and performing routine medical and surgical procedures and prescription of treatment for all patients
• Proper documentation of EMR (Electronic Medical records)
• Oversee the efficient referral of patients in liaison with other departments to other practitioners for further management
• Provide education to the patient and relatives/caregivers.

Education, Experience & Skills:

• At least a Diploma/Bachelor’s degree in Clinical medicine and Surgery or its equivalent with a minimum of 2 years’ experience in a similar role in a busy Hospital.
• Registered by the respective professional body e.g. Clinical Officers Council of Kenya
• Valid Practice License
• BLS/ACLS Certification where its applicable
• Wide knowledge of the healthcare industry
• Strong business acumen

Core Responsibilities

• Patient clinical management at Medical Centre; 
• Diagnosis and treatment of patients by taking proper history, ordering and interpreting laboratory tests, make appropriate diagnosis and performing routine medical and surgical procedures and prescription of treatment for all patients 
• Proper documentation of EMR (Electronic Medical records)
• Oversee the efficient referral of patients in liaison with other departments to other practitioners for further management 
• Provide education to the patient and relatives/caregivers.
• Manage medical emergencies by ensuring emergency medical preparedness as the emergency team leader and ensure emergency drills are performed.
• Duly document all Incidences and manage accordingly 
• In conjunction with consultants, work to provide specialized care to clients.
• Provide effective supervision to nurses including objective setting, performance management, and mentoring, enhancing clinical acumen and ensure staff productivity is optimized. 
• Collecting, compiling and submission of accurate clinical reports and any other required documentation. 
• Lead the department in development, implementation and review of Standard Operating Procedures for the assigned department aimed at providing safe and quality healthcare to patients.
• Attend departmental meetings to build teamwork, communicate, identify problems and agree on solutions, evaluate departmental performance etc.
• Monitor adherence to the standardized hazardous and other waste disposal technique including all IPC measures.

 JOB REQUIREMENTS

Minimum Qualifications

• Bachelors Medicine and Surgery MBChB
• Registered by the Kenya Medical Practitioners and Dentists board
• Valid Practice License and Professional Indemnity

Experience

• 2 years’ experience in a similar role in a busy Hospital.
• Technical skills/Leadership competencies
• ACLS/ATLS/BLS Certification
• Proficiency in computer application packages
• Wide knowledge of the health industry
• Proven leadership, communication, interpersonal and decision-making skills

Core Responsibilities

• Receiving of supplies from vendors.
• Verifying the received commodities against the order, invoice and delivery notes.
• Ensuring items are in good state whilst receiving.
• Approval of orders placed by medical centers.
• Uploading and monitoring of orders to vendors for processing and delivery.
• Communicating receipt of commodities to Optical Manager. 
• Daily updates to medical centers on status of orders.
• Segregation of orders clinic wise and handover to dispatch team with delivery note.
• Maintain records of deliveries to and from vendors and medical centres.
• Communicating any discrepancies at point of verification to the Manager
• Submission of invoices, delivery note to General Manager/Finance dept.
• Participate in monthly stock take 

JOB REQUIREMENTS

Minimum Qualifications

• Diploma in Optical Technician or related field

Experience

• 2 + years of experience working in a warehouse or related field

Technical skills/Leadership competencies

• Team player
• Problem solving
• Good communicator
• Time management
• Decision making