Travel Designer - Aviation

NairobiKE

Full-time

Bachelor

3 months ago08/29/202409/28/2024

- Accepting Applications

Detailed Responsibilities

  • Confirm bookings in accordance with company procedures
  • Develop Relationships with Agents
  • Travel Design
  • General
  • Quoting Bookings
  • Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both Governors Aviation and the agent.
  • Respond to quotes requests timeously.
  • Understand the agents/guests needs in each quote, if email doesn’t help to clarify then call the agent.
  • Quote on Scheduled routes.
  • Quoting on unscheduled/Charter routes.
  • Explain in full detail all quotations for scheduled and charter flights which should be recorded on email for future reference.
  • Follow up on all outstanding quotes with the agents/clients.
  • Once an agent confirms their booking in writing, the booking can be confirmed on the system and Ts and Cs will apply.
  • Ensure that bookings are correctly captured.
  • Agents/clients to be invoiced timeously and ensure that payments are made as per the terms and conditions.
  • Understand the cancellation policy and apply accordingly.
  • Ensure to flag all VIP guests to the Governors Aviation Operations team so that personalized service can be provided.
  • For special needs/high risk guests, follow the customer care protocol to ensure the guests are safe to travel in the planned journey from a flight perspective.
  • Liaise with the Reservations Manager on sales potential and any developments on the agent relationship for all bookings.
  • Communicate continuously with agents and delivering service excellence at all times (Including office visits).
  • Build relationships with agents based on trust and support, knowing their business trends and guests needs.
  • Orientate yourself with the various booking Platforms – Wilderness Window, Tourplan, Aero CRS and Shedwin.
  • Good understanding of the Governors’ Camp collection as well as the Wilderness Camp products and logistics.
  • Tailor-make itineraries to suit guest needs and budgets.
  • Respond to enquiries timeously and prepare quotes.
  • Confirm and invoice bookings.
  • Finalize bookings and ensure payment is collected.
  • Stand in as necessary for fellow travel designers and cover their desks fully.
  • Relationship Management with agents that you will get to work with.
  • Deal with walk in enquiries professionally and efficiently.
  • Keep Updated on company policies, procedures and system updates (Both for Governors Aviation and Governors/Wilderness).
  • Ensure a close working relationship with Governors Aviation operations so that guests can have a seamless experience from making the reservation to experiencing the flight service/s.
  • Assist in educating Travel Designers on Governors Aviation Processes and Services.
  • Capturing of Reservations (This will be on a request basis, covering in Governors Aviation Reservations absence as necessary)
  • Integrate Governors Aviation Reservations from WISH into Schedwin.
  • Investigation of errors discovered in reservations, follow up with the consultant and amend as necessary.
  • Send written confirmation on reservations to travel designers.
  • Furnish Governors Aviation Operations department with information for each booking.
  • Capture all staff bookings.

CANDIDATE PROFILE
Qualification

  • Degree or Diploma in Tourism

Experience

  • Minimum 2 years' experience in Travel Design and Safari Tourism
  • Aviation reservations experience is an added advantage
  • Experience in handling customer relationship
  • Computer Literate
  • Problem solver and good with guest interaction

Interested and qualified? Go to Wilderness on wilderness.simplify.hr to apply

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