Telesales Representative

Mission Statement for the Role: 

Exceed your sales numbers through exceptional telephone salesmanship, creating leads, initiating prospect calls and establishing ongoing rapport with existing and potential customers for referrals. Be part of the team that's aiming to deliver over 85% of your total sales target into the company.

Overall Responsibility: 

• Make sales and hit the target number!

Financial:

• Collect payments from customers via M-PESA

Key SMART Results for A-Player Success:  

• Achieve the set number of sales that will be communicated every month - Monthly
• Adhere to prescribed tele-sales process with zero deviations, ensuring the highest industry customer satisfaction rates - Weekly
• Achieve a 100% work attendance record with an absence management that is fully compliant to company policies and procedures - Monthly
• Make a minimum of 100 unique calls daily through the system(inbound and outbound) with a daily talk time of 4 hours - End 2024/5
• Ensure all leads allocated to you on the Sales Lead Generation Database (Icon) are contacted within the timelines agreed upon with the Telesales Team Leader and have a corresponding most recent update on the Database (Icon) with all fields filled correctly - End 2024/5
• Must have in-depth product knowledge; adhere to the script and guidelines. The average call Quality Assurance should be 96% - Monthly
• Adhere to Company policies and ethical standards - Daily

Department stage of development where this role sits: 

• Rapid Scale and Growth

Core energy required for this position: 

• Doer / Positive/ Aggressive

Key Competencies: (H, M, L)

• Relentlessly driven and highly competitive to succeed - H
• Exceptional Salesmanship skills - H
• Tactical, scrappy, relentless energy and focus to exceed targets - H
• Ownership of Clarity, Accuracy of Forecasting, and credible pipeline management of opportunities - H
• Ideally, experience selling home internet services on the phone, and ideally into low income and informal communities - H
• Provide ongoing and timely feedback on all your sales activities, not limited to your up-to-date prospects list, competitor information, network issues, theft, non-compliance by our customers on our home internet service and other ad hoc reports - H

Mandatory Criteria if any, with no exceptions to hire:

• Minimum of 1 year experience in sales in a busy Tele-sales environment.
• Must have worked with sales targets and hit/exceeded them.
• Must have exceptional customer service, telephone etiquette, communication skills and working knowledge of the latest technology in tele-sales.