Senior Manager Forensics, Investigations & Physical Security

JOB SUMMARY:

Senior Manager Forensic Investigations & Physical Security is responsible for undertaking investigations, fraud management and mitigation, overseeing the implementation of anti- fraud management and investigation policies. The jobholder is also tasked with prevention/sensitization/training staff and other stakeholders on proactive fraud prevention measures, acting as a liaison officer between the bank and other law enforcement agencies, representing the bank at KBA forums, monitoring staff integrity and escalation of any fraudulent concerns for remedial action to the bank’s management. Handling Physical security of bank’s assets and safety of staff.

KEY RESPONSIBILITIES:

Fraud Risk Management and Investigations - 50%

• Monitor and report any lapses on the implementation of the Bank wide fraud and whistleblowing policies.
•  Develop and implement fraud management policies and standards 
• Undertake staff training on fraud risk awareness campaigns on a regular basis.
• Value add detailed investigation reports relevant in identifying root cause of incidents, and enhancement in internal policies and procedures aimed at providing management information for effective decision making on reviewing internal procedures, customer relationships and operational fraud inherent risks. 
• Investigate both fraud and whistleblowing incidents and liaise with law enforcement agencies or other institutions during investigation.
• Gather intelligence through beneficiary relationships with various stakeholders such as telecom companies, banks and forensic investigation networks to get information on emerging fraud trends and mitigation strategies
• Attend court summons for criminal/civil proceedings and when required provide expert evidence relating to the investigation at hand. 
• Proactively monitor the fraud management system high risk alerts (NG Screener) to establish if there are any red flags that warrant further action.
• Advise management on any suggestions to improve investigation procedures and preventative fraud risk management measures.

Physical Security - 50%

• To assess and assure physical security of all bank premises, including the surroundings, to ensure that security is not compromised
• Conduct gap analysis/ identify any deficiencies on internal security, procedures, and processes.
• Develop, update and maintain a framework for internal security controls and compliance that reflects the changing environment to support the bank strategic goals.
• To coordinate implementation of periodic survey of bank premises to determine the type and extent of physical security controls necessary for each facility or area and to advise, recommend and implement remedial actions as necessary 
• To assess, analyze and implement effective CCTV security surveillance systems and alarm systems within the bank premises.
• To communicate security status, updates, and actual or potential problems, using established protocols.
• Liaise with contracted security companies to ensure provision of efficient guarding services to the bank and to recommend necessary remedial action where performance is below expectation/SLA 
• To ensure that all contracted guards are properly deployed and are alert on duty. 
• Work with business functions to ensure potential risks have been mitigated in the bank’s proposed future business activities. 
• Liaise with law and regulatory enforcement agencies if Security of the bank is under threat and on investigation matters 
• Carry out comprehensive and continuing staff security training and safety awareness effort to gain the interest and support of employees, contractors, consultants, and visitors.
• Facilitate Security for the bank’s organized Events. 
• Liaise with Senior Manager Security and Investigation and prepare an itinerary for security inspections.

Leadership Roles - 5%

The job holder will assist the CRO in the following functions;

• Defining and realization of the bank’s aims and fulfillment of its fraud prevention mission. 
•  Accurate organization of the department and functioning according to expectations of the bank. 
• Appraising staff within the department.
• Networking within the profession and relevant associations to keep abreast with industry.
• Represents the bank in KBA and other security meetings, and provide secretariat to the meetings when required.
• Searches for information concerned with the bank’s activities (problems with crime), which are necessary for making decisions.
• Transmits and propagates special information into the department.
• Prioritizes tasks and procedures in the department. 
• Implements systematic changes and encourages team members to make contribution and present individual ideas for developing the department. 
• Responds to conflicts, criticisms and complaints that appear in the department, solves them and eliminates disturbances and negative events in the department.

Continuous Professional Development - 5%

• Develop and maintain expertise and technical understanding of the banking sector laws and legislation, Police and Criminal Act and any other relevant legislation.
• Attend relevant training on emerging trends and practices on fraud prevention, detection and response.

KEY RELATIONSHIPS: 

Direct Reports to this Position;

1. Manager – Physical Security
2. Assistant Manager, Forensic Investigations
3. Senior Investigations Officer

Customers of this Position

• Bank Management and Staff
• Bank Customers 
• Security and Fraud Managers/Investigators of Police Services, Directorate of Criminal Investigation, CBK Banking Fraud Investigations Dept., Capital Markets Authority, Insurance Regulatory Authority, Commercial Banks and any other institutions as may be required during investigation. 
• Security and Fraud Managers/Investigators of all Security Service Providers

KEY QUALIFICATIONS AND COMPETENCIES:

Knowledge; Skills and Experience required for this Role

• Minimum University Degree in Social Science, Forensic Investigations or related field from a recognized university
• Computer literate 
• Minimum 5 years carrying out fraud investigations in an active forensic and investigations unit. Some of the investigations should have been in the financial sector. 
• Diploma or professional certificate in forensics/fraud management or its equivalent i.e. Certified Fraud Examiner CFE.

Competencies required for this Role

• Should be analytical, resilient and with interpersonal skills. 
• Has personal motivation and drive 
• Has environmental awareness 
• Team player 
• Possess high level of integrity and professional ethics.
• Good understanding of bank systems and operations.

Working Conditions and Tools Required

• Should be independent and has unlimited access to information and records consummate with the assignments given.
• Needs support from the management and Head of Departments
• Financial Budget allocation for intelligence collection and investigations. 
• Transport arrangements on need to need basis