Senior Business Support Manager

We are looking for a Senior Business Support Manager to join our Strategy and Operations team, driving alignment and collaboration across Kenya’s commercial functions. Reporting to the Head of Operations, Kenya, you’ll play a key role in delivering our quarterly and annual business objectives while fostering impactful partnerships and innovative marketing strategies.

What You’ll Be Doing

• As the Senior Business Support Manager, you’ll oversee and guide the Marketing, Partnerships, and Strategy & Operations functions in Kenya. Your responsibilities will include:

Partnerships and Project Management:

• Overseeing the Kenya Partnerships Manager to nurture relationships with key partners like Safaricom, Airtel, and Turaco.
• Driving partnership strategies to identify growth opportunities and ensure partners deliver on commitments to our customers.

Strategy and Operations:

• Leading the Strategy and Operations department, including managing product lifecycles and coordinating market launches.
• Conducting competitive analysis to keep our product portfolio innovative and aligned with customer needs.
• Supporting the Kenya Leadership Team in executing high-priority commercial initiatives.

Marketing:

• Developing and executing marketing strategies to drive customer acquisition and retention, ensuring alignment with company goals.
• Monitoring marketing campaigns to optimize return on investment.

Cross-Functional Leadership:

• Implementing key projects and pilots across Kenya’s commercial functions.
• Coordinating the execution of initiatives to achieve Kenya’s strategic goals.

What We’re Looking For
To excel in this role, you’ll need:

• Experience supporting commercial teams, with a background in operations or project management preferred.
• Familiarity with the PAYGO industry and an understanding of M-KOPA’s products and markets.
• Strong organizational, multitasking, and communication skills for effective collaboration with internal and external stakeholders.
• Strategic thinking, analytical abilities, and problem-solving skills.
• A proven ability to thrive in a fast-paced, dynamic environment.