IT Support Officer

Duties and responsibilities

• Provide first-level technical support to resolve IT hardware and software issues for users
• Document and manage IT service tickets, ensuring timely resolution and user satisfaction
• Train end-users on IT systems, tools, and security best practices
• Assist in managing IT inventory and ensuring compliance with organizational policies.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA), or Google IT Support Professional Certification are appreciated.
• At least 4 years of experience in IT support or a related field.
• Experience in diagnosing and resolving escalated problems in response to IT users reported incidents.
• Experience in monitoring and troubleshooting network connectivity and resolving network problems.
• Familiarity with institutional information technology support policies and procedures