ICT Intern

POSITION SUMMARY

Adeso is seeking a qualified and committed individual to join the team as an ICT Intern based in Nairobi, Kenya. The ICT Intern will be a full-time member of the Adeso team. The ICT Intern is expected to help build and maintain an efficient and high-performance working environment, enabling employees to enjoy all the benefits that today’s Information and Communication Technology can bring to a dynamic, culturally, and functionally diverse organization such as Adeso

SPECIFIC ROLES AND RESPONSIBILITIES

ICT Administration: In coordination with the ICT Officer the ICT Intern perform these ICT Administration duties:

 ICT Assets Management:

• Maintain ICT Assets Register
• Manage Warranties and Insurance of ICT Assets
• Manage Upgrades, Preventive Maintenance and Service of ICT Assets

Perpetual Billing:

• Office fixed and mobile phone bills.
• Internet bills
• Software licenses renewals
• Hosting Services bills (i.e. web hosting, domain name registration, etc.)
• Subscriptions for ICT related services (i.e. online forums, satellite TV, etc.)

 Replenishment of consumables:

• Office stationery and consumable digital media (CD/DVD-R/RW)
• Printer toners
• Cleaning materials

Support to Logistics function: In coordination with the ICT Officer and Logistics Department help with logistics/procurement tasks, related to the ICT Infrastructure, such as:

• Obtain quotations related to local ICT Infrastructure procurement.
• Follow-up with local suppliers/service providers on delivery of purchased ICT goods/services.

ICT Infrastructure: In coordination with the ICT Officer maintain basic ICT Infrastructure, keeping it in optimal working condition and compliant with Adeso ICT Policy, through installation, proper configuration, regular updates, preventive maintenance, service, files backup/archiving, systems backup, and disaster recovery.

Technical Support: In coordination with the ICT Officer, the ICT Intern, participate in the receiving support requests, actual work on resolving problems, obtaining external (2nd level) support, progress updates, escalation, documentation, archiving and maintenance of Knowledge Base.

Any other relevant duty in accordance with the Adeso ICT Policy, delegated by ICT Officer and any member of the Senior Management Team.

SKILLS AND QUALIFICATIONS

•  University degree in an ICT related discipline or undergraduate in an ICT related discipline.
•  Excellent inter-personal and general communication skills.
•  Ability to work with minimum supervision in a multi-cultural environment.
•  Fluent spoken and written English is a requirement, fluent spoken English and Kiswahili is preferable.
•  Proficiency in computer applications such as MS Office and Accounting software packages
•  Ability to work to tight deadlines and handle multiple concurrent activities.
•  Excellent in written and spoken English.
•  Ability to work well in a team.
•  Ability to handle pressures and meet deadlines.
•  Willingness to learn.
•  Mature personality with ability to cope with high stress levels.
•  Flexible and willing to perform tasks outside of core duties.