ICT Assistant II

JOB GRADE - EACC “10” (1 POST), REF: EACC/CSS/ICTAII/10

Reporting to the Deputy Director – ICT, jobholder is responsible for the installation, configuration, maintenance and support of the Commission’s IT systems, hardware and network infrastructure.

Duties and Responsibilities:

• Provide frontline technical support to end users, troubleshooting hardware, software, and network issues promptly and effectively.
• Install and configure new software and hardware components and perform routine maintenance tasks.
• Configure, maintain, administer, and monitor network infrastructure and security systems including LAN, WAN, WiFi, switches, firewalls, routers, anti-virus solutions, among others.
• Assist in implementing and enforcing ICT security policies, procedures, and protocols to mitigate risks and protect against cybersecurity threats.
• Provide basic contextual and technical training to users.
• Analyze and test computer setups to ensure viability with modern systems.
• Maintain ICT equipment and associated peripherals to ensure proper utilization of the Commission’s resources.
• Maintain accurate records, documentation, and reports related to ICT activities, including technical documentation, user manuals, and incident reports.

Requirements for Appointment:

For appointment as an ICT Assistant II, a person must possess the following qualifications:

• Minimum relevant work experience of four (4) years in ICT support, systems & hardware installation and maintenance, ICT network & security systems configuration and monitoring, and end-user training.
• Diploma in Information Technology, Computer Science, Business Information Technology, or equivalent from a recognized institution.
• Cisco Certified Network Associate (CCNA) / Security+ / Network+ Certification.
• Kenya Certificate of Secondary Education (K.C.S.E.) minimum mean grade of C or its equivalent from a recognized institution.
• Certificate in computer application skills.