Head of Operations - Mobility

About The Role

• As the Head of Operations – Mobility of M-KOPA Mobility, you will be responsible for leading the Operations portions of the Mobility electric vehicle connected asset financing business. This includes the customer care, credit, collections, fleet management and operational processes.
• You will be a key member of the M-KOPA Mobility Sr. Management team and work closely with the Managing Director and other Heads of Department and Sr. Managers on the development of strategy and execution of business growth and objectives.
• You will be responsible for developing annual budgets and detailed operating plans with your respective departments and actively monitor business performance across key functional areas to determine progress against weekly/monthly/quarterly KPI’s and identify areas for improvement. You will also build on the existing high performing company culture and customer satisfaction that exemplifies the M-KOPA Mobility values.

About You

• You are passionate about M-KOPA’s mission of making financing for everyday essentials accessible to everyone. You have years of Sr. Mgmt and leadership experience, developing strategies and driving results across commercial and operational business divisions.
• Your experience is ideally working in the Mobility and/or Asset/consumer financing sector in the region, although not a necessity if the candidate has strong experience in other sectors / regions. You have a strategic outlook and ability to refine, communicate and execute business strategy and excellent problem-solving skills, with ability to analyse complex information and draw relevant conclusions.
• You are a compelling communicator both orally and in writing, able to concisely articulate complex arguments and ideas with a strong preference for speakers of Kiswahili. You love fast-moving environments and have the drive, tenacity and ability to take charge of situations, work quickly and constructively on resolving problems and implementing systems and processes that are fit for purpose
• Successful candidates must have demonstrable experience leading a high performing cross functional team and complex ground operations in Africa at scale. You should have a strategic outlook but also be able to execute on operational detail using complex data to navigate the challenges that may arise. You should be systems oriented and able to set up scalable processes that leverage technology, ensure appropriate controls and observability, and fit the context of staff and customers on the ground.
• This is a hybrid role, you would be working from our offices in Nairobi, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa.