Field Service Engineer – WWW, Oil, Gas & Petroleum

Schneider Electric Africa seeks a Field Service Engineer  – WWW, Oil, Gas & Petroleum who will be responsible for developing and maintaining relationships with new and existing SE customers to identify the scope of work, estimate and sell system adds/modifications and maintenance agreements to meet or exceed his/her profitable sales target.

The successful candidate will be responsible for sales within the key segments which include Utilities, Oil & Gas, Infrastructure, and MMM (Mining, Metals, Minerals).

Your Role

• Deploys all sales actions to maximize the installed base services with assigned strategic accounts and country/BU Targeted accounts.
• The Outside Sales Representative (OSSR) is accountable for promoting and selling a broad range of technical services including the start-up, maintenance, testing, retrofit, upgrade, and digital services of all major manufacturers’ electrical equipment installed at the customer’s site.
• The OSSR is also accountable for the selling of turnkey projects ranging from simple replacement of equipment to fully engineered solutions.
• The OSR develops new sales opportunities, addresses, and services the needs of established accounts, and utilizes excellent products/solutions/services and customer knowledge to educate customers on pricing and application advantages, and how they meet customers’ needs.
• Discusses Field Service proposals and close them facing the customer. He/she interacts with the account manager from the Business Units, and with FS Inside Sales Services Representative and Field Services Operational Marketing teams. He/she will have to increase the mix of Service Plans sales as a top priority.

Essential Responsibilities:

• Develops account profiles and executes the sales plan.
• Applies market and account skills necessary for dealing with specific target audiences.
• Identifies and contacts potential customers or prospects, either existing or new.
• Secures customer satisfaction by overseeing all ongoing activities with the customer (orders, delivery).
• Utilizes BFO (Salesforce.com) for sales funnel management and Account Planning.
• Provides monthly forecasts and summaries promptly.
• Participates in the preparation of analysis and reports on field service performance.
• Supports tendering team in preparing proposals and quotations in respect of expected margins and client expectations.
• Works closely with Inside Service Sales Representatives and the BU account manager to maximize business opportunities.
• Give the Field Services Marketing leaders with Offers feedback and needs.
• Educates customers on all SE products and services with special attention to Recurring and digital Offers.
• Coordinates and/or attends marketing/sales seminars as needed. 

Qualifications

• Engineering qualifications are preferable.
• A bachelor’s degree in electrical engineering or a related field is an added advantage.
• The successful candidate should have a (4) year college degree or equivalent work experience and (5-10) years of technical sales experience.
• Knowledge of LV, MV switchgear, Transformers, UPS, PLC, and Drives will be an added advantage.
• Ability to build a sustainable and reliable relationship with the customer.
• Understand the market of Mining industries, water segments, utilities and other industrial producers.
• Excellent verbal and written communication skills.
• Ability to work under pressure.
• Thorough knowledge of Schneider Electric services is offered throughout the product's Asset Management Life Cycle.
• Proficient in Microsoft Office and ERP/CRM-related tools.
• Excellent organizational skills.