Customer Project Manager

Your Mission:

• Manage executions of customer projects (Category A, B & C: project within a single business with relatively low organizational and technical complexity, level of risk, simple contractual context) following applicable company policies and processes (main one being CPP: Customer Project Process)
• Manage the relationship with customers and third parties within the project scope and be accountable for executing the project in accordance with the contract.

Your Role – Magic happens when you bring great people together!

• Manage project contracts, ensuring fulfilment of Schneider Electric's contractual obligations and application of its contractual rights.
• Ensure all appropriate actions are taken to recover customer receivables (payments) in a timely manner with the support of shared functions.
• Monitor and control project progress versus budget spending. Ensure complete & effective reporting to management (reports, project reviews)
• Timeously inform management about project events impacting project performance or compliance with governance principles
• Identify and take all necessary actions to manage risks and address opportunities. Manage claims & variation orders.
• Act as the primary point of contact for the customer, organizing all project team interactions with the customer (correspondence, emails, calls, meetings). Ensure the highest level of customer satisfaction.
• Take full accountability for project profitability (cost, cash flow, and margin), including forecasting, engagement follow-up, and re-forecasting. Ensure timely revenue recognition as per forecast.
• Take all necessary actions to correct deviations or quality issues during project execution.
• Be actively involved with the Sales & Tendering team for a victorious project handover.
• Conduct lessons learned sessions with the Project team to share feedback.
• Be active in the PM Community of Practice.

Qualifications
 
Required skills and qualifications:

• We seek an experienced project management professional with proven success in delivering large-scale digital solutions & projects to external customers.
• The successful candidate will have strong interpersonal and communication skills, motivation, and determination to succeed in a fast-paced and highly innovative environment.

Minimum:

• Educated at degree level with at least 4 years of project management experience.
• Minimum B.Sc./ B.Eng. degree in any relevant discipline, e.g., Electrical & Electronics, Control Engineering, or Computer Science.
• Knowledge of managing and reporting on all financial aspects of assigned projects.
• Able to negotiate contract variations for engineering changes with customers.
• Familiarity with general contractual terms and conditions.
• Conversant with MS Project and all MS Office software products, including Excel, Access, Word, PowerPoint, etc.
• Excellent command of the English language, both verbal and written.
• Knowledge of structured project management methodologies such as Prince 2 or PMbok from PMI.
• Proven ability to work in a complex environment and collaborate across multiple functions to achieve common business objectives.
• Can demonstrate flexibility and resilience in a challenging and fast-moving environment.
• Proven ability to strategically deliver the best results in a digitally transforming environment with agility.
• Ability to understand, influence & convince in a complex and agile matrix organisation.