Bilingual Customer Service Agent- German and English

• We’re seeking a detail-oriented and thoughtful person from Kenya to join our growing team to meet an existing client's needs. (Immediate hire)

RESPONSIBILITIES

• You provide exceptional customer service as the primary point of contact for the platform users, responding to inquiries, and resolving issues in a timely and effective manner to ensure user satisfaction.
• You leverage platforms such as Zendesk, Airtable, and Notion to manage all customer interactions and maintain accurate records.
• You gather and share constructive feedback from customers to inform product improvements, new feature development, and enhanced user experiences.

ABOUT YOU

• You have previous experience delivering exceptional customer service.
• You are proficient with support tools like Zendesk, Slack, and Google Sheets.
• You are patient and have an empathetic approach to understanding user needs.
• You can explain solutions, provide guidance, and build relationships clearly.
• You have exceptional written and verbal communication skills in English and German