Bancassurance Officer - FAK

Job Summary

The Bancassurance Officer will assist in execution of the banca sales strategy for insurance products at First Assurance Co. Ltd by focusing on maximizing sales through bank channels. The officer is expected to collaborate with internal stakeholders for efficient relationship managing while ensuring revenue targets are exceeded from the assigned portfolio of bank partners. Other duties include ensuring regulatory compliance, enhancing market presence, customer satisfaction while going above and beyond in the daily call of duty.

Job Description

 Accountability: Operational Process Support

• Cultivate and maintain strong relationships with banking partners to promote bancassurance products.
• Collaborate with insurance providers to develop compelling product offerings tailored to customer needs.
• Accountable for achieving daily/weekly/annual income targets as cascaded by the line manager.
• Establish relationships with key clients or business influencers in the local area.
• Implement effective sales strategies to maximize revenue generation and market penetration.
• Undertake scheduled trainings to sales staff of assigned banks.
• Visits to outlets to ensure correct adherence to processes and procedures.
• Timely communication of all changes relating to insurance activities or requirements.
• Stakeholder management by working with Banks sales teams to set business direction and ways of conducting insurance business.
• Working with compliance team to ensure all regulatory matters are adhered to.
• Delight clients with excellent service and assist them efficiently by sending relevant documentation and attending to any queries or related issues they may have timeously.
• Offer all relevant and up to date information regarding the product offered to assist the client to make the most informed choice, such as explaining the types of cover that is offered and what the benefits and features are on the product.
• Retain existing and attract new customers by providing customer service through living Absa way.
• Drive growth in Bancassurance business within their regions.
•  Prospect and market various First Assurance products to prospective Banks’ clients and advice customers on the adequacy of cover requested for in relation to the policies available.
• Carry out market research, customer data mining and segmentation and provide customer feedback to Bancassurance Manager for the development of new products and enhancement of existing ones to suite the various market segments.
• To facilitate timely issuance of relevant documents
•  Ensure that all queries on technical insurance issues from customers and branch staff are addressed promptly while providing technical guidance.
• Premium collection and remittance. 
• Onboard new bank partners through prospecting and creation of new relations.

Education and Experience Required:

• University Degree preferably in a business field from a recognized University.
•  Over 5 years in insurance sales, 3 years of which must be in Bancassurance sales. 
• Must have underwriting experience.
• Professional qualifications 
• ACII, Diploma in Insurance (UK) or
• AIIK, Diploma in Insurance (Kenya) or with good progress in either.