Assistant Manager, Digital and Integration Specialist

JOB SUMMARY:

The Assistant Manager, Digital and Integration Specialist will lead the integration of middleware systems and manage digital banking channels to ensure seamless functionality, availability, and customer satisfaction. The role is pivotal in delivering innovative digital banking solutions while optimizing backend integrations to support evolving business needs.

KEY RESPONSIBILITIES:

Middleware Systems Integration and Management - 40%

• Design and develop interfaces for seamless integration between core banking systems, third-party applications, and digital channels.
• Monitor middleware applications to ensure optimal performance and resolve technical issues promptly.
• Conduct system integration testing (SIT), user acceptance testing (UAT), and support go-live deployments. 
• Collaborate with vendors to address escalations, implement enhancements, and ensure compliance with SLAs.
• Maintain system security, availability, and audit compliance for middleware applications.

Digital Banking Channel Operations - 30%

• Ensure uninterrupted availability of digital platforms such as mobile banking, online banking, and agency banking.
• Oversee the delivery of digital banking solutions, leveraging agile and lean methodologies for accelerated execution.
• Track and analyze digital channel performance metrics to recommend enhancements for increased ROI. 
• Partner with business units to introduce and optimize fintech solutions, enhancing cross-selling opportunities. 
• Drive customer-centric digital initiatives, including self-service and personalization projects, to elevate user experiences.

Project Management and Compliance - 20%

• Plan, execute, and oversee updates, feature rollouts, and middleware platform upgrades.
• Develop and maintain comprehensive system documentation, including user guides, technical manuals, and compliance records. 
• Provide technical training and support to end-users, ensuring smooth adoption of new features and updates.
•  Ensure adherence to IT policies, regulatory standards, and best practices in middleware and digital banking operations. 
• Conduct periodic disaster recovery testing and backup validations as part of the bank’s business continuity plan.

Leadership and Collaboration -10%

• Lead cross-functional teams to implement projects that align with organizational goals. 
• Act as the primary liaison between internal stakeholders and external vendors for middleware and digital banking systems. 
• Mentor junior staff and foster a culture of innovation and continuous improvement within the IT department.

KEY RELATIONSHIPS:

Direct Reports to this Position

• Middleware Specialists
• Digital Banking Officers

Customers of this Position

•  Internal Departments
•  External Vendors and Technology Partners

KEY QUALIFICATIONS AND COMPETENCES: 

Education, Knowledge, skills and Experience required for this Role

Education:

• Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field.
• Professional certifications in middleware systems, digital banking, or project management (e.g., Oracle Middleware, Agile, ITIL) are an added advantage.

Experience:

• At least 3–5 years of IT experience, including 3+ years in digital banking or middleware systems integration. 
• Demonstrated expertise in managing digital payment platforms, card management systems, and API integrations.
• Hands-on experience with middleware platforms, web service protocols (SOAP/REST), and database management systems (Oracle, MySQL, MS SQL).

Technical Skills:

• Proficiency in web/app development (Java, PHP, .NET). 
• Deep understanding of API management and messaging protocols (JSON/XML). 
• Knowledge of payment processing systems, salary processing, and ATM configurations.  Agile and lean project management methodologies.

Soft Skills:

• Strong problem-solving and analytical abilities to address complex challenges.
• Excellent communication and interpersonal skills to manage diverse stakeholders. 
• Leadership capabilities for mentoring teams and driving cross-functional collaboration

Competencies required for this Role

• Applying Expertise and Technology: Mastery in middleware and digital banking systems. 
• Planning and Organizing: Ability to prioritize tasks and manage multiple projects.
• Delivering Results: Commitment to achieving performance targets and optimizing ROI. 
• Adapting to Change: Flexibility to handle evolving digital banking trends. 
• Creating and Innovating: Drive for continuous improvement and innovation. 
• Collaboration: Strong teamwork and stakeholder engagement

Key Performance Indicators (KPIs)

• Uptime and availability of middleware and digital banking systems.
• Timely delivery of projects and system enhancements. 
• Compliance with audit, security, and regulatory standards.
• Improved customer satisfaction scores through enhanced digital experiences. 
• Resolution time for technical issues and vendor escalations.