Assistant Information and Communications Technology Officer

DUTIES / JOB DETAILS
The incumbent will carry out the following functions:

• Provide first and second-line technical hardware and software support, involving the installation, configuration, administration, documentation, and maintenance of systems and associated equipment (desktops, laptops, printers, mobile devices)
• Assist in-house users with all aspects of ICT facilities and resources.
• Manage and monitor data backups.
• Help develop and maintain ICT documentation, processes, and procedures.
• Manage and monitor the ICT inventory.
• Liaise with external suppliers/vendors of ICT equipment, software, and services, to ensure appropriate service, support, and guidance.
• Participate in ICT projects, making technical input, and participating when required as a full-time project team member.
• Keep up to date with technological changes in the ICT industry, and develop new skills in response to these, and in accordance with the Company’s ICT strategy.
• Manage data and other information resources of the Company with the highest levels of professionalism, competence, diligence, and confidentiality.
• Participate in developing and providing required routine and ad-hoc reports, and in developing and deploying applications, within established company policies and procedures.
• To be courteous, patient, and tactful always, and to exercise the highest standards of customer care.
• To take full responsibility for assignments, working largely without direct supervision, and managing and prioritizing own workload
• To take on the lead ICT role in the absence of the ICT Manager

MINIMUM QUALIFICATIONS AND EXPERIENCE:

• Bachelor’s Degree or Equivalent in Computer Science/Information Technology/relevant field
• Minimum of 3 years of relevant work experience in IT support/operations role
• Additional relevant professional IT qualifications will be an added advantage.
• Relevant Working Exposure in a Multicultural Environment will be an added advantage.

Applicants must also be:

• Fluent in English and/or French, and having a working knowledge in the second language shall be an added advantage.
• Nationals of one of the 42 member States of Africa Re.